Richard Forsythe

I was responsible for many key teams:
• RCM: Handled the claims and collections for all encounters, both insurance and employer.
• Product: Worked with the business to prioritize and document critical needs, engineering to build solutions, and driving implementation of new features upon delivery.
• Engineering: Developed and maintained a large proprietary codebase covering internal and patient-facing applications.
• SRE: Controlled the vital cloud infrastructure and deployment process with 24/7 coverage.
• BI: Enabled all business areas to extract information from data by building sophisticated ETL, delivering necessary reports, and ensuring strong data governance around the organization.
• IT and Helpdesk: Supported in-clinic and remote worker technology needs for 900+ employees with VOIP, networking/VPN, and hardware provisioning. Also handled the ingestion of 13 acquired VIOS clinics, ultimately cutting over the clinics’ PM/EMR applications to align with existing clinics.

The project started with a whiteboard and the client’s executive team, leading to the mapping of the critical functionality into an agile backlog and estimate. From there, design and development took over, delivering against the initial milestone.

Due to the variety of offerings from multiple insurance companies that need to be handled by the system, a sophisticated interface layer was devised to support the complexity inherent to this market.

As the product matured, direct data integrations were required, both to the insurance companies themselves, as well as customer-facing providers such as ADP.

This Ruby on Rails application is now successfully handling the insurance needs of hundreds of companies and thousands of their employees while continuing to add additional features and capabilities.

Hyatt acquired a chain of spas and wanted to allow World of Hyatt loyalty points to be earned by spa customers, as well as redeemed for spa services. The subsidiary used a shrink-wrap ERP system, MindBody Online, that could not be directly modified.

First, it was necessary to work through the very detailed and complex business requirements associated with the processes involved, involving the operations teams of both Hyatt and the subsidiary.

A technical analysis then indicated the tech stack needed to align best with Hyatt’s internal systems. Once identified, a team of four developers was hired to build the system against a tight launch deadline.

The product was launched on time, even with some late-cycle scope changed that was requested and accommodated. Further enhancements were made post-launch to expand the scope of the integration, and the system is still used today.

Working closely with the product owner, a PhD biochemist, the team was tasked with implementing significant functionality to maximize the distribution of information between numerous departments.

Built on Angular and Python/Django, the project involved the development of visualization tools for humane genomes, drill-downs into complex data structures, and application performance tuning in support of a multi-terabyte back-end database.

The project started as a small external team supporting in-house developers converting an iOS app from Parse to a Node.js back-end. Over the next nine months, the Toptal team grew to over 10 iOS developers across four agile teams; each team tasked with making rapidly evolving enhancements to the app.

Toptal’s client needed to develop a sophisticated tool that could be used by their customers to precisely measure customer satisfaction for the purpose of developing actionable insights into customer behaviors. I worked closely with their executive team to define and detail the concept and create both an immediate backlog and project estimate.

Once design and development began, the client was active throughout – attending weekly sprint review and planning sessions as well as frequent involvement in the daily calls.

For the QA team, the project represented a particular challenge, with complex rules governing the conversion of insurance claims data into client-facing emails and alerts.

This React and Java Spring Boot project was delivered under budget, with functionality beyond the original specification.

The team worked directly with the client to build detailed user stories detailing their mobile application concept. I worked closely with both developer and designer over the course of two weeks, ensuring the successful completion of the Lightning Start, bringing in the project on time and comfortably within budget.