Jordan Kennedy, MBA
Verified Expert in Finance
Growth Expert
Jordan is an operations and business strategy executive with 10+ years of experience growing and developing in-house and remote teams to achieve organizational excellence through process re-engineering, change management, and Lean principles. He has been instrumental in launching healthcare services in Thailand, Vietnam, the Philippines, and India. Jordan's most recent position was regional operations manager (APAC) for Axios International Consulting Limited, a healthcare consulting firm.
Career Highlights
Education Highlights
Certification Highlights
Case Studies
Expertise
Work Experience
Regional Operations Manager (APAC)
Axios International Consultants Limited
- Improved business performance and operational efficiency through organizational change management while increasing revenue by 25%.
- Managed external stakeholder relationships across APAC at the C-suite and general manager level and generated new business with multiple pharma companies in Asia.
- Led a multicultural team of 20+ employees across seven countries in APAC to surpass yearly performance goals while reducing turnover by 10%.
- Maintained a quality management system and obtained ISO 9001:2015 and 20017:2011 status for the Thailand office.
- Oversaw the Asia P&L and budget and led the creation of the yearly regional growth strategy.
- Launched the company's first patient access program in Vietnam.
- Launched Thailand's first digital adherence program, which decreased patient enrollment time by 40%.
- Negotiated multiple contract renewals, which extended regional business for an additional three years.
Head of Strategy and Planning
The Cabin Addiction Services
- Reduced OPEX by 25% through process re-engineering, implementing Lean principles, and company-wide continuous improvement.
- Analyzed monthly financial reports and forecasts and used the information to provide strategic recommendations to the board of directors. Managed an annual operating budget of $10 million.
- Cut monthly reporting time by 75% by creating a centralized, automated KPI reporting solution and dashboard in Excel and Google Data Studio for the entire business based on multiple databases.
- Led a change management initiative that improved the overall sales team conversion rate from 10% to 16% over 16 months through process re-engineering, organizational change, and performance management.
- Created and pitched investment decks to potential outside investors and was the point of contact for all due diligence activities.
Business Development Manager
Cabin Addiction Services Group
- Increased overall B2B referrals by 30% year-on-year by creating innovative affinity partnership opportunities with referring practitioners within Asia.
- Identified an untapped industry in Australia in need of our services and co-created a tailored marketing campaign to build brand awareness and generate new admissions.
- Created a new customer engagement strategy that resulted in a 70% increase in referrals per partner.
- Assisted the sales team in closing sales and had a personal conversion rate of 20% vs. the team rate of 10%.
- Developed new curriculum materials to be used in multiple addiction recovery programs.
Founder
Galanta Solar
- Identified an unmet niche need for native-English-speaking lead generators and created a company to meet that need.
- Hired, managed, coached, and motivated a remote team of high-performing telemarketers located around the globe.
- Promoted and launched our lead generation services in three states in the United States.
- Operated the business profitably until solar energy was no longer heavily subsidized.
- Developed call and objection scripts that addressed many of the issues routinely faced by telemarketers, resulting in an average call-to-qualified lead conversion rate of 5%.
Paramedic
Greater Amsterdam Volunteer Ambulance Company
- Leveraged comprehensive knowledge of emergency medicine to assess, treat, stabilize, and transport seriously ill or injured patients to area hospitals and trauma centers.
- Obtained certifications for specialty care transport and medication-facilitated intubation.
- Instructed new students and employees as part of the company preceptorship program.
- Achieved a 100% patient safety record over five years and received a certificate of recognition for providing high-quality patient care.
Education
Master's Degree in Master of Business Administration (MBA)
Western Governors University (WGU) - Salt Lake City, Utah, USA
Bachelor's Degree in Nursing
Capella University - Minneapolis, MN, USA
Associates Degree in Nursing
Fulton Montgomery Community College - Johnstown, NY, USA
Certifications
Google Analytics Certification
Registered Nurse
New York State Education Department
Skills
Finance
Data Analysis, Forecasting, Financial Modeling, Market Research, Revenue & Expense Projections, Mergers & Acquisitions (M&A), P&L Forecasting, Profitability Analysis, Fundraising
Output Software
Microsoft Excel, Microsoft PowerPoint
Industry Expertise
Health & Wellness, Healthcare, Sales & Marketing
Data & Analysis Software
Financial Data
Other
Microsoft, Google, Organizational Design, Change Management, Data Analytics, Public Health, Process Mapping, Stakeholder Engagement, Business, Sales, Business Development, B2B Partnerships, Business Process Optimization, People Management, Marketing, Process Improvement, Organizational Change Management (OCM), Business Analysis, Wellness, Business Strategy, Operations Management, Growth Strategy, Sales Operations, Operations, Organizational Transformation, Global Operations, Sales Strategy, Strategy, Competitive Analysis, Company Strategy, Excel 365, Business Consulting, Business Transformation, Continuous Improvement, Sales Funnel, Sales Management, Performance Improvement, Operational Excellence, Business Process Management (BPM), Business Process Flow (BPF), Business Operations, Agile Coaching, Organizational Strategy & Design, Digital Health, New Products, Product Design, Digital Marketing Strategy, Sales Effectiveness, B2B, HubSpot, Microsoft Visio, Finance, Human Resources (HR), Process Optimization, Research, Patient Services, Patient Care Coordination, Stakeholder Management, Investor Presentations, Investor Reporting, Business Planning, Business Setup, Management Consulting, Consulting, Marketing Strategy, Sales & Channel Enablement, Manufacturing, Sales Commission Structure, Expansion Strategy, Tech Sales, Healthcare Sales, Startups, Trello, Slack, Google Analytics, Apple, Windows, Business Models, Logistics & Supply Chain, Compliance, E-learning, Financial Analysis
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