Pala Kuppusamy
Management Consulting Expert
Location
Columbus, United States
Toptal Member Since
March 20, 2018
Pala is an award-winning entrepreneur who founded three tech companies, growing one to 250+ people and leading another to an exit that generated a 16x return. He serves on the boards for startup and growth-stage eCommerce, market research, job pairing, and analytics companies. Pala has expertise in business strategy, financial models, marketing, customer, competition research and analytics, go-to-market and pricing strategies, and growth consulting.
Pala is available for hire
Hire PalaCareer Highlights
Board Advisor
EMI Research Solutions
Consultant and Advisor
Toptal Clients
Financial Expert | BI Consultant
ClickFunnels
Education
Postgraduate Diploma
Indian Institute of Management
Bachelor's Degree
Government College of Technology
Select Certifications
Machine Learning
Stanford Online
The Data Scientist's Toolbox
Johns Hopkins University
Industry Expertise
Business ServicesManagement ConsultingAdvertising & MarketingCustom Software & IT ServicesHolding Companies & ConglomeratesFinanceData Collection & Internet PortalsManufacturingOther Expertise
Competitor Analysis & ProfilingeCommerce PlatformsFinance StrategyFinancial ModelingMarket Research & AnalysisPricing ModelsSaaSWork Experience
2018 - PRESENT
Board Advisor
EMI Research Solutions
- Built a five-year financial forecast, analyzing churn and revenue attributable to new and returning customers to uncover opportunities to drive a sustainable 15% revenue growth per annum.
- Advised the company on a new DIY market research product to expand business amongst price-sensitive customers while protecting margins on full-service product lines. This new product will contribute about 15% of the total revenues by 2022.
- Worked with the CEO to review and revise the sales compensation structure, optimizing the sales commissions to focus on gross margins ensuring that the sales team delivered profitable growth.
- Served as a fractional CFO and helped with financial models, forecasting, profitability analysis, churn and retention modeling, compensation models, and gross margin improvements.
Focus areas: Growth Analysis, Customer Analysis, Financial Forecasting, Sales Compensation Structuring, Strategy Planning, Profit & Loss (P&L), Management Consulting, Finance, Marketing Research & Analysis, Microsoft PowerPoint, Microsoft Excel, Customer Research, Competitor Analysis & Profiling, Data Analysis, Digital Transformation, Go-to-market Strategy, eCommerce, Cost Analysis, Pricing Strategy, Digital, Revenue Analysis, Financials, Fractional CFO, Market Sizing, Business Models
2017 - PRESENT
Consultant and Advisor
Toptal Clients
- Consulted for a wide range of clients in technology services, eCommerce, data products, retail, and consumer goods. Clients ranged from startups to growth stage to multi-billion dollar global organizations.
- Handled the product strategy, digital strategy, pricing strategy, go-to-market strategy, and retention strategy. Managed hands-on data analytics for pricing, profitability, churn management, cost control, budgeting, and forecasting.
- Developed pricing strategy and incorporated a freemium pricing model for a data/reports company. Consolidated and simplified the product portfolio from 30+ products to about 12 products. Implemented various pricing techniques for revenue growth.
- Developed digital transformation strategy for a $26 billion food corporation alongside their innovation team. Built models to assess the value creation of digital CRM initiatives, metrics to measure success, and execution plans for sample products.
- Worked with the innovation team of a $110 billion corporation to perform opportunity discovery for a technology platform, conducted a market study and internal assessment, and delivered an opportunity analysis report.
Focus areas: Finance, Information Technology, Data Analytics, Pricing, Dashboards, Big Data, Market Insights, Product Strategy, Digital, Financials, Fractional CFO, Go-to-market Strategy, Market Sizing, Business Models, Startups
2017 - PRESENT
Board Member
Revenue Conduit by Unific
- Built forecasting models with the founders to project product revenues and expenses that improved visibility and reduced cash burn.
- Developed financial review mechanisms, tying projections from the forecasting models with actual reports from the Xero accounting platform.
- Performed quarterly financial reviews and cash burn analysis. Identified opportunities to control burn and ensured the company was financially sound through subsequent funding.
- Participated in product pricing discussions and built a what-if scenario analysis for various price points to identify optimal pricing for the product variants.
- Involved in the buy-side due diligence process and conducted due diligence interviews aiding in investment decisions.
Focus areas: Due Diligence, Profitability Analysis, Fundraising, Forecasting, Financial Overviews, Management Consulting, Financial Modeling, Valuation, Price Analysis, Financial Forecasting, Finance, eCommerce Platforms, Microsoft PowerPoint, Microsoft Excel, Software, Product Strategy, Growth Analysis, Competitor Analysis & Profiling, Data Analysis, Go-to-market Strategy, Angel/Seed Funding, eCommerce, Pitch Decks, Cash Flow Analysis, Startup Growth Strategy Development, Pricing Strategy, Valuation Modeling, Digital, Revenue Analysis, Financials, Business Models
2013 - PRESENT
Investor
Stone Meadow Enterprises
- Analyzed and led investments in residential real estate, commercial, and recreational properties, such as apartment blocks and condominiums, retail centers, and campground resorts.
- Developed a business plan and raised investments for the construction of a resort in Hocking Hills, Ohio.
- Created 3.2x returns on equity on a $2.3M investment property over a period of four years.
Focus areas: Discounted Cash Flow (DCF), IRR, NPV Calculation, Return on Invested Capital (ROIC), Value Investing, Deal Analysis, Investment Analysis, Investing, Financial Forecasting, Microsoft PowerPoint, Microsoft Excel, Investment Return Scenario Analysis, P&L Management, Operating Expenses (OPEX), Business Planning, Financial Management
2022 - 2023
Consultant and Advisor
Koch (via Toptal)
- Conducted the opportunity assessment for a new technology that the company had developed. Identified primary and secondary markets and estimated their sizes in terms of TAM, SAM, and SOM.
- Developed pitch deck slides for the internal stakeholders to secure funding for the initiative that provided NPV, risk-adjusted NPV models, estimates, and revenue projections for various scenarios.
- Reviewed secondary data from the market, primary research data, and expert interviews to identify opportunities, headwinds, and tailwinds and also worked on a path to $100 million revenue generation with the new technology.
Focus areas: Market Research, Competitive Intelligence, Pricing, Financial Modeling, Market Sizing
2022 - 2022
Discover Lead
Koch (via Toptal)
- Assessed the market for a software product and conducted product and market research involving internal stakeholders, competition, and customers.
- Developed a financial model for assessing NPV, IRR, and the overall financial viability of the product.
- Provided recommendations for the go-to-market strategy based on market assessment and identified the opportunity zones.
Focus areas: Market Research, Market Sizing, Marketing Strategy, Discovery, Business Design, Financial Modeling, Forecasting, Business Models
2020 - 2021
Pricing Consultant
BizMiner Research Guides
- Analyzed the market and competition and arrived at a product pricing matrix.
- Analyzed existing product offerings and pricing and identified opportunities for consolidating the products and simplifying the pricing options.
- Developed a pricing strategy and a pricing model in conjunction with the overall product strategy to improve revenue and profitability.
Focus areas: Pricing Models, Price Analysis, Pricing Strategy, Financial Modeling, Finance, Microsoft PowerPoint, Microsoft Excel, Product Strategy, Competitor Analysis & Profiling, Data Analysis, Go-to-market Strategy, eCommerce, Revenue Analysis, Financials, Market Sizing, Business Models, Startups
2016 - 2020
Advisor and Consultant
Dexterity
- Created annual budgets and review mechanisms for an offshore development facility based in India. Effectively implemented the financial plan to generate over 40% EBITDA margins.
- Designed forecasting models for service revenues, workforce costs, overhead, and sales expenses. Worked with the senior management team to implement decisions supported by the financial model.
- Offered consulting services in the areas of pricing, product, financial, and growth strategies.
- Built models and strategies to track and manage critical value drivers for the services business, including average revenue per employee (ARPE) and the average cost per employee (ACPE).
- Developed pricing strategies and converted ad-hoc project engagements to long-term services contracts.
- Led fundraising discussions with prominent venture capital firms, including Battery Ventures, Norwest Partners, Inventus Capital, and Sequoia Capital, and negotiated a term sheet with Battery Ventures.
Focus areas: Consulting, Strategy, Pricing, Market Research & Analysis, Management Consulting, Financial Forecasting, Finance, Microsoft PowerPoint, Microsoft Excel, Investment Return Scenario Analysis, IT Consulting, Revenue Analysis, Financials, Business Models, Startups
2018 - 2019
Financial Expert | BI Consultant
ClickFunnels
- Built cohort retention models, analyzing retention across cohorts and linking user activities to identify churn and revenue leakage predictors.
- Correlated Net Promoter Score surveys with support activity, determining the correlation of the two with churn and revenue growth. Identified opportunities for churn control and worked with the product team to deliver improved retention.
- Performed revenue analysis and calculated the customer lifetime value, annual revenue per user, and average lifetime value by customer tier.
Focus areas: BI Reporting, Dashboards, Metrics, User Research, Customer Retention, Business Intelligence (BI), Revenue Analysis, Revenue Leakage, Management Consulting, Financial Modeling, Price Analysis, Finance, Data Analytics, eCommerce Platforms, Microsoft PowerPoint, Microsoft Excel, Growth Analysis, SQL, Data Analysis, eCommerce, Financials
2014 - 2016
Founder and CEO
Shoply Labs
- Created the bootstrap budget for early-stage product development and market validation. Successfully developed the minimum viable product (MVP) on time and budget.
- Developed the financial model and investor presentations for external fundraising. Led the fundraising discussions with two private investors and three venture capital firms; successfully secured private angel funding.
- Developed revenue models and identified several monetization channels to generate revenue via clicks, insights, and partners.
- Performed customer acquisition cost (CAC) and lifetime value analysis (LTV) for mobile users. Actively monitored daily and monthly average user metrics to assess growth and engagement.
- Built user analytics and shopper insights reports for prospective clients tracking mobile-influenced shopping trends.
Focus areas: Startup Funding, Fundraising, Financial Planning & Analysis (FP&A), Valuation, Venture Capital, Financial Forecasting, Data Analytics, DCF Modeling, eCommerce Platforms, Microsoft PowerPoint, Microsoft Excel, Software, Investment Return Scenario Analysis, P&L Management, Product Strategy, Team Management, Growth Analysis, Customer Research, Information Technology Enabled Services (ITES), SQL, Competitor Analysis & Profiling, Cost of Capital, CAPEX, Budget Modeling, Operating Expenses (OPEX), IT Consulting, Business Planning, Financial Management, Angel/Seed Funding, eCommerce, M&A (Sell-side), Pitch Decks, Patents, Lean Startups, Python, Spark, IT Services, Startup Growth Strategy Development, Profit Maximization, Pricing Strategy, Agile Software Development, Microsoft SQL Server, Technology, Valuation Modeling, Revenue & Expense Projections, Team Leadership, Three-statement Modeling, Incubator Management, Digital, Finance, BI Reporting, Fractional CFO, Chief Operations Officer (COO), Small Business, Startups
2012 - 2014
Business Head
e-Rewards
- Leveraged the growth of smartphones in its early stages to expand into Fortune 500 accounts as an emerging player in the market research Industry,.
- Prioritized projects and product development, balancing group and divisional objectives. Negotiated with peer corporate leaders to ensure that the mobile research division achieved maximum growth.
- Reviewed monthly geographic and product P&Ls and implemented cost control mechanisms including reducing member acquisition costs.
- Managed a $2.0 million expense budget and $1.5 million capital budget for the division, achieving profit margins of 15%.
- Built and managed business against key performance indicators, including user acquisition costs, lifetime value, and retention. Prepared monthly reports for the president and the board of directors.
- Handled vendors, worked with group sales teams, and participated in proposals for prestigious clients such as Facebook, Google, and Nielsen.
Focus areas: Profit & Loss (P&L), Operational Finance, Sales Expense Forecasting, Budgeting, Financial Planning & Analysis (FP&A), Market Research, Market Research Operations, Marketing Research & Analysis, DCF Modeling, Microsoft PowerPoint, Microsoft Excel, Software, P&L Management, Product Strategy, Team Management, Growth Analysis, Customer Research, Information Technology Enabled Services (ITES), Competitor Analysis & Profiling, Cost of Capital, CAPEX, Budget Modeling, Operating Expenses (OPEX), Digital Transformation, IT Outsourcing, Business Planning, Go-to-market Strategy, Financial Management, Europe, BI Reporting, Fractional CFO, Chief Operations Officer (COO)
2010 - 2012
Founder and CEO
iPinion
- Pioneered a mobile survey platform in the early stages of the smartphone era and acquired prestigious clients including P&G, General Mills, Philips, 3M, Best Buy, Bass Pro Shops, and Sanofi.
- Built the company to $100,000 in revenues within 12 months of product launch and was on track for over $800,000 in revenue in the second year of operations.
- Negotiated with two industry leaders and successfully led the sale of iPinion to e-Rewards, achieving a 16x return for investors in two years.
- Led sell-side due diligence, including negotiating contracts and deal terms; developing earnout models; and creating the finance, product, legal, human resource, and sales documents requested by the buyer.
- Developed business plans based on extensive market research, competition analysis, and early-stage budget for product development, validation, launch, and marketing.
- Prepared investor presentations and led fundraising discussions with multiple angel investors and venture capitalists; negotiated the term sheet with TechColumbus.
Focus areas: Due Diligence, Financial Planning & Analysis (FP&A), Finance Strategy, Mergers & Acquisitions (M&A), Fundraising, Market Research, Valuation, Venture Capital, Market Research Operations, Marketing Research & Analysis, DCF Modeling, Microsoft PowerPoint, Microsoft Excel, Software, Investment Return Scenario Analysis, P&L Management, Product Strategy, Team Management, Growth Analysis, Customer Research, Information Technology Enabled Services (ITES), SQL, Competitor Analysis & Profiling, Cost of Capital, CAPEX, Budget Modeling, Operating Expenses (OPEX), Data Analysis, Business Planning, Go-to-market Strategy, Financial Management, Angel/Seed Funding, M&A (Sell-side), Pitch Decks, Patents, Lean Startups, Python, Spark, Cash Flow Analysis, Startup Growth Strategy Development, Cost Analysis, Profit Maximization, Pricing Strategy, Agile Software Development, Microsoft SQL Server, Technology, Valuation Modeling, Revenue & Expense Projections, Team Leadership, Three-statement Modeling, Europe, Incubator Management, Digital, BI Reporting, Chief Operations Officer (COO), Small Business
1999 - 2009
Founder and CEO
Dexterity Business Analysts
- Established Indian-based IT services delivery operations and scaled to 250+ person team in nine years, servicing clients in the United States, Europe, and Asia. Built delivery teams across IT, analytics, and market research.
- Built the organization, establishing the reporting structure as well as recruitment and training processes to support growth that ranged from 56% to 130% per annum for several years. Received Hewitt's Best Employer Award in 2006.
- Led the company in the attainment of process and quality certifications, including ISO 9001, ISO 27001, and CMM Level 4, all of which assisted with client acquisition.
- Grew revenue to $5 million in IT and analytics services, putting the company among the fastest growing technology companies in India and Asia.
- Established subsidiaries in Germany, Sweden, and the United States to support global client growth and client servicing.
- Oversaw profitability and growth and developed mechanisms to review and manage key profitability drivers, including average revenue and cost per resource.
Focus areas: Profit & Loss (P&L), Data Analytics, Organization Building, Business Strategy, Tech Sales, Practice Management, Market Research, Valuation, Venture Capital, Market Research Operations, Marketing Research & Analysis, DCF Modeling, Microsoft PowerPoint, Microsoft Excel, Software, Investment Return Scenario Analysis, P&L Management, Product Strategy, Team Management, Growth Analysis, Customer Research, Information Technology Enabled Services (ITES), SQL, Competitor Analysis & Profiling, Cost of Capital, CAPEX, Budget Modeling, Operating Expenses (OPEX), Data Analysis, Digital Transformation, IT Consulting, IT Outsourcing, Business Planning, Go-to-market Strategy, Financial Management, Lean Startups, IT Services, Cash Flow Analysis, Startup Growth Strategy Development, Cost Analysis, Profit Maximization, Agile Software Development, Microsoft SQL Server, Technology, Valuation Modeling, Revenue & Expense Projections, Three-statement Modeling, Europe, Incubator Management, Chief Operations Officer (COO), Small Business
Education
2004 - 2006
Postgraduate Diploma in General Management and Financial Management
Indian Institute of Management - Indore, India
1992 - 1996
Bachelor's Degree in Engineering
Government College of Technology - Coimbatore, India
Certifications
MARCH 2018 - PRESENT
Data Science and Big Data Analytics: Making Data-Driven Decisions
MIT xPro
OCTOBER 2016 - PRESENT
Machine Learning
Stanford Online
JULY 2016 - PRESENT
The Data Scientist's Toolbox
Johns Hopkins University