CSO & CTO, Technology Services

25 Years of Experience

Previously At

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Technology Services/

Business Process Automation/

Workflow Automation Services

Workflow Automation Services – Drive Efficiency at Scale

Transform your operations and increase productivity with Toptal’s Workflow Automation Services. Our team will develop tailored solutions to streamline processes, lower operational costs, and increase overall business agility.

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Clients Served

25,000+

Vetted Professionals

20,000+

Toptal Total Projects Delivered

64,000+

Industries Served

300+

TRUSTED BY LEADING BRANDS

Our Services

Toptal Workflow Automation Services

Streamline operations with workflow automation services. Enhance process efficiency, reduce errors, and transform tasks with custom workflows, automated approvals, and RPA solutions.

Process Automation

Streamline workflows by identifying and automating manual tasks for improved productivity and consistency.

Custom Workflow Development

Design and deploy workflows tailored to your unique business requirements for consistent, scalable, and cost-effective processes.

Task Scheduling Automation

Enable efficient task allocation with automated scheduling systems that improve team productivity and resource utilization.

Document Automation Systems

Simplify document management with automated workflows for approvals, storage, and sharing.

Systems Integration

Seamlessly connect disparate systems to create unified, automated processes across your organization.

Workflow Monitoring and Analytics

Track, measure, and analyze workflows in real time to promote continuous improvement.

Process Mapping and Optimization

Visualize and upgrade your processes with expert mapping and optimization strategies.

Robotic Process Automation (RPA)

Leverage RPA to automate repetitive, high-volume tasks for increased accuracy and reduced labor costs.

Automated Approval Systems

Accelerate decision-making with customizable automated approval processes.

Data Capture Automation

Facilitate data collection with automated tools that support accuracy and integration into key systems.

Compliance Automation

Achieve regulatory compliance by automating reporting, documentation, and monitoring.

Cloud-based Workflows

Enhance flexibility and scalability with cloud-based workflow automation systems.

Looking for guidance about the perfect workflow automation service for your needs?

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PARTNERSHIP THAT WORKS

How We Deliver Workflow Automation Services

Our workflow automation experts, with experience at leading companies, develop and deploy tailored solutions to meet your business needs and unique industry demands for sustainable results and long-term success.

Discover

A leader from our team assesses your business challenges, identifies opportunities, and recommends the most suitable engagement model.

Define

A Toptal leader will work with you to define your goals and service needs – from full end-to-end delivery to consulting services.

Develop

Once your service is defined and you have your talent or team on board, they will create your unique project timeline, process, and initial proposals, whether your goal is to automate manual processes or transform your business operations.

Deploy

Toptal will get to work, tracking quality assurance, handling project management, and maintaining the delivery schedule.

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Ali Faraj

CSO & CTO, Technology Services

Ali is an IT leader and strategist with 25+ years of experience at IBM, Verizon, Thomson Reuters, and Cognizant. He has led global teams, building and scaling multibillion-dollar annual growth. As a turnaround and strategic growth expert, he has jump-started innovation, grown revenue, and improved productivity. He has worked across verticals and across a wide range of technologies including AI/ML, cloud, ERP, CRM, ITSM, cybersecurity, and others.Ali is an IT leader and strategist with 25+ years of experience at IBM, Verizon, Thomson Reuters, and Cognizant. He has led global teams, building and scaling multibillion-dollar annual growth. As a turnaround and strategic growth expert, he has jump-started innovation, grown revenue, and improved productivity.

Previously At

CUSTOMIZED SOLUTIONS

Workflow Automation Solutions That Deliver Value

Toptal delivers leading workflow automation services through its diverse talent network and flexible delivery models. We implement the right skills at each project phase, blending expertise from various roles for seamless execution.

Managed Delivery by Toptal
On-demand Talent and Teams

Managed Delivery by Toptal

End-to-end project delivery per your specific requirements.

CSO & CTO, Technology Services

Delivery Manager

Operations & Transformation Consultant

Automation Architect

Robotics Developer

Workflow Consultant

Automation Engineer

Process Optimization Expert

Ali Faraj

CSO & CTO, Technology Services

Previously at

Technology Experience

25+ Years

Rachael Karaffa

Delivery Manager

Rachael serves as a Delivery Manager at Toptal with a focus on leading diverse global teams in developing innovative solutions for our clients. She works across multiple disciplines, including technology, marketing, and management consulting. Rachael specializes in managing people and client relationships, process optimization, and driving teams toward optimal business outcomes.

Previously Managed Client

Experience

9+ Years

Peer Hackman

Verified Expert in Management Consulting

31+ Years

of Experience

Operations & Transformation Consultant

Peer is a strategy and growth consultant with more than 31 years of experience. He has worked with leading corporations, private equity firms, and top-tier consulting firms, such as McKinsey, PwC, and Capgemini, across strategy, growth, GTM, opportunity and market potential assessment, change management, digital transformation, innovation management, and operational improvement. Peer advises clients in technology, telecommunications, financial services, insurance, retail, healthcare, and energy.

Previously at

Gökay Pekşen

Verified Expert in Engineering

10+ Years

of Experience

Automation Architect

Gökay is a senior manager and principal advisor specializing in cyber security, information security, audit, and standards and regulations. He is highly skilled in enterprise security architecture and an expert in delivering sustainable protection and enhancing reputation and digital existence while enabling risk mitigation to prevent financial loss. Gökay has been working with different technologies, programming languages, and frameworks and is willing to embrace new and challenging projects.

Previously at

Olcay Ozyilmaz

Verified Expert in Engineering

15+ Years

of Experience

Robotics Developer

Olcay is a data engineer with a PhD in computer science and 15+ years of professional experience with extensive projects. He is a data warehouse (DWH) expert and a developer who focuses on productivity using robotics. He also has superior communication, decision-making, and organizational expertise backed by a master’s degree in business management. Olcay is an excellent team player and leader who undertakes challenging jobs with his outstanding analytical and problem-solving skills.

Previously at

Erica Gasparini

Verified Expert in Project Management

13+ Years

of Experience

Workflow Consultant

Erica is an agile project manager and product owner with more than a decade of experience. She has worked on a multitude of different topics and products. Erica is a quick learner with strong networking, communication, and organizational skills, and she loves working with international teams.

Previously at

Nolan McCafferty

Verified Expert in Engineering

10+ Years

of Experience

Automation Engineer

Nolan has worked on everything from back-end web development, front-end web development, mobile development, and machine learning (ML). After graduating, he got a job as an automation engineer at Ford, where he made a significant impact by delivering an essential proof of concept (POC) for management. Now Nolan would like to take on new challenges and projects!

Previously at

Rick Ferrone

Verified Expert in Management Consulting

30+ Years

of Experience

Process Optimization Expert

Rick is a business strategy, financial planning, and operations expert with more than 30 years of experience as a chief operating and strategy officer and a Big 5 management consultant. He has led three company turnarounds, including one for a $500 million multinational firm, growing revenue by 28% and increasing profitability by 21% within two years. Leveraging his experience with companies of all sizes and across industries, Rick is willing to start delivering value and results in new projects.

Previously at

On-demand Talent and Teams

20,000+ vetted professionals, ready to deploy individually or in teams.

Operational Excellence Consultant

Software Automation Engineer

Transformation Manager

Automation Developer

IT Project Manager

Business Transformation Consultant

RPA CoE Lead and Developer

Machine Learning Engineer

Process Automation Expert

Verified Expert in Management Consulting

36+ Years

of Experience

Operational Excellence Consultant

As a former KPMG and PwC consultant and Fortune 1000 executive, Barbara has collaborated with CXOs in diverse industries for 36+ years. She has diversified industry expertise across consumer and industrial products and services, manufacturing, logistics, e-commerce, retail, and technology, which gives her a multi-dimensional approach to problem-solving. Functionally, her work has spanned core operations and front- and back-office processes. Barbara is a mechanical engineer and Kellogg MBA.

Previously at

Verified Expert in Engineering

18+ Years

of Experience

Software Automation Engineer

Since 2006, Sebastian has been working in software quality assurance, specializing in tests (automation and strategy definition). He's developed appropriate processes, prepared documentation, selected automation approaches, and implemented test automation frameworks, tests, and CI/CD integrations. In addition, Sebastian's built various automation solutions—from complicated event-driven distributed systems with microservices to web apps.

Previously at

Verified Expert in Project Management

27+ Years

of Experience

Transformation Manager

Mihai is a seasoned program and project manager and transformation consultant with extensive experience in digital transformation, process optimization, automation, software development, and technology integration. He strategically navigates change and manages senior relationships within tier-1 banks, global blue-chip companies, and startups. He restructures troubled projects, solves problems, and devises operating models and agile methodologies, fostering collaboration and long-term success.

Previously at

Verified Expert in Engineering

30+ Years

of Experience

Automation Developer

Gabriel has 30 years of experience installing, managing, and using SQL, NoSQL (key-value, columnar, graph), time-series, spatial, in-memory, and cloud databases. He's worked with 10TB OLTP databases, 10TB data warehouses, tables with 10+ billion rows, and databases with 10,000+ tables. He's built greenfield and brownfield apps, managed acquisitions, mergers, and spin-offs, and is proficient in Oracle, PostgreSQL, MySQL, Snowflake, BigQuery, Redshift, Synapse, MongoDB, Cassandra, and DynamoDB.

Previously at

Verified Expert in Engineering

10+ Years

of Experience

IT Project Manager

Vanessa is an energetic and highly competent Certified Information Systems Security and Project Management Professional (CISSP, PMP). She has spent 10 years successfully directing complex technical programs for companies like Salesforce, Microsoft, and Boeing. Vanessa also has an excellent track record demonstrating leadership abilities, executive decision-making, complex problem-solving, detailed project planning, and effective communication.

Previously at

Verified Expert in Management Consulting

18+ Years

of Experience

Business Transformation Consultant

John is a highly commercial, entrepreneurial, culturally intelligent leader who speaks six languages. His proudest achievement was founding his own travel technology startup, CultureMee, which won global awards in business and leisure travel. He is also proud to have led a Europe-wide, cross-functional supply chain project, which drove a €40 million reduction in working capital in CRH Plc, one of the largest construction companies in the world.

Previously at

Verified Expert in Engineering

11+ Years

of Experience

RPA CoE Lead and Developer

Nikola is a tech-savvy business advisor able to quickly analyze issues and provide actionable solutions. He has two master's degrees (tax law and economics), over eleven years of experience in consulting, and more than five in hands-on development. At KPMG, he optimized a process that saved the company more than 5,000 hours annually. Nikola enjoys working with and being on the leading edge of technology. Previous roles have included RPA CoE lead, founder, business advisor, and principal.

Previously at

Verified Expert in Engineering

14+ Years

of Experience

Machine Learning Engineer

Joao is an AI/ML engineer with more than 14 years of experience at Fortune 100 companies, like Procter & Gamble and Hearst, and startups in the healthcare, energy, and finance industries. Joao holds a master's degree in computer engineering from the University of Porto and has multiple certifications in ML and deep learning.

Previously at

Verified Expert in Product Management

11+ Years

of Experience

Process Automation Expert

Elena is a success-driven visionary with 11+ years of hands-on IT development and leadership experience. She has managed several large cross-functional teams with ownership across multiple development hubs. She has also managed cutting-edge SaaS platforms, end-to-end BPM applications, process automation tools, and API integrations. Elena possesses a wealth of experience, knowledge, and team-building skills in the vision and execution of IT products and solutions.

Previously at

Get a Free Consultation Now Explore Managed Delivery

Looking for guidance about the perfect workflow automation service for your needs?

UNRIVALED EXPERTISE

Our Talent Has Worked With Top Companies

Having previously worked with these leading global companies, our talent brings valuable insights and expertise to deliver world-class outcomes.

WHY ORGANIZATIONS CHOOSE US

Toptal in Action

Discover the cutting-edge benefits our clients enjoy globally from the Toptal network.

Toptal automation engineer boost search speed by 100x for a global reinsurer’s info system.

Challenge: Insurance companies handle sensitive data worth billions of dollars, and balancing security and expedience regarding employees’ user access can be cumbersome. A prominent international reinsurer hoped to streamline the process, but struggled to hire talent with the necessary expertise to succeed.

Solution: Toptal provided the client with a seasoned front-end engineer who revamped the client’s data request system with automated, secure workflows in just two months. Additional features, like real-time notifications, are in development. The engineer used expertise in similar systems to replace outdated apps with TypeScript and React Query, cutting server requests, boosting system capacity, and simplifying maintenance.

Impact: Toptal’s engineer developed a search and delivery system that’s at least 100x faster than before, while innovative use of browser cache has notably eased server load.

Our Toptal developer works quickly, is proactive about coordinating with the team, and his code is high quality.

SVP, Data Strategy Leader

Global Reinsurance Firm

INDUSTRY INSIGHTS

Explore Insights From the Business Process Automation Field

Read the latest articles and resources to keep you current on emerging trends in process automation, robotic process automation, workflow monitoring, and more.

How PMs Can Be Ready for Robotic Process Automation

Robotic process automation (RPA) has become a top priority for many companies in the last two years. Project Managers will increasingly have to manage projects developing software used not only by humans but also by bots. This article covers the opportunities and challenges of using RPA in project management.