CS Program and Process Manager
2015 - 2018Gilbarco Veeder-Root- Provided program management for the customer service department with regard to Microsoft AX ERP implementation, NPI, and new projects.
- Oversaw all aspects of customer experience in regards to the ordering platform for current state and future design.
- Managed technical project analysts supporting departmental data analytics, global and senior leadership metrics, root cause problem solving, and systems requirement and development activities.
- Redefined the process flow for customer/distributor for the order fulfillment process. Facilitated through all areas of the company including marketing, engineering, finance, procurement, and operations.
- Hired, trained, and positioned ERP and project support staff for the department.
NA Program Manager
2013 - 2015Gilbarco Veeder-Root- Developed solutions and managed programs in the POS arena including but not limited to mobile payment, loyalty, mobile and loyalty integration, digital scanning, barcode integration, network host integration, payment processing integration, media at the pump, and remote management through web services.
- Oversaw all areas of program management leadership for large-scale solutions spanning from design, RFP, requirements, contract development, estimating, engineering development, system integration, installation of field trial (beta) and final deployment to end customers.
- Directly interfaced between the customer, participating vendors, executive management, marketing, software and hardware engineering, quality assurance, security, legal, operations, service, and support.
- Fulfilled the roles of product manager, product owner, and scrum master as required to support three overseas development and SQA teams.
- Managed the largest customer lead opportunity (CLO) within the POS development group equating to $6 million in yearly revenue for a Fortune 10 customer.
- Lead the program from high customer escalation, single team and lack of program management to high customer satisfaction, three fully staffed development teams, and multiple simultaneous programs with high visibility to both internal and external stake holders.
Supply Chain Network Solutions Design Manager
2013 - 2013New Breed, Inc. (XPO Logistics)- Developed and implemented strategies to optimally position and differentiate New Breed from industry competitors.
- Participated in client facing teams to obtain and analyze complex supply chain data to gain an understanding of client needs. Identify and define solution opportunities to improve productivity, quality, performance, and profitability.
- Performed project management from solutions design and development to implementation.
- Performed supply chain analysis utilizing JDA Supply Chain Strategist to help prospective clients determine where to place facilities, processes, inventory and evaluate existing operations and alternatives.
Transportation Operations Manager
2011 - 2013New Breed, Inc. (XPO Logistics)- Developed all aspects of transportation for the largest inbound transportation project at a top 50 third-party logistics company. Client is a global diversion company with a projected freight spend in excess of $30 million per year.
- Managed the inbound transportation operation team utilizing multiple transportation modes and a diverse product mix.
- Transformed existing manual transportation process across a wide carrier base to a network optimized solution with a rationalized national carrier base.
- Oversaw the direct supplier, carrier, forwarder, distribution center and plant compliance, training, and communication.
- Hired, trained, and developed personnel within the operations group for the continuous support of the client.
Transportation Implementation Project Manager
2008 - 2011New Breed, Inc. (XPO Logistics)- Served as the project lead for the design and implementation of i2’s transportation manager and transportation planner.
- Communicated with internal and external customers to gather project requirements to lead implementation efforts.
- Developed a transportation solution exceeding customer expectations while maintaining the integrity of existing client designs.
- Modeled scenarios for client enhancements and cost-saving initiatives.
- Designed and supported transportation planning processes for various client’s day-to-day operations.
- Managed bi-yearly continuous improvement initiative affecting system design and operational processes.
- Directly interfaced with the client and lead in all project initiatives.
- Supported other client projects including software upgrades, reporting requirements, and overall program support.
Jason K Embry
Project Manager in Graham, NC, United States
Member since November 4, 2018
Jason is a seasoned professional with proven experience multiple industries including manufacturing, retail, distribution, supply chain, and others. He has demonstrated abilities in program management, project management, consulting, client engagement, and data analytics.
Jason is now available for hire
Project Highlights
- Managed SDLC projects from requirements to delivery for the companies largest client Exxon Mobil in both US and Canada.
- Led the migration from legacy systems to Microsoft Dynamics AX implementation with customized web portal and CPQ integration.
- Delivered industry-leading remote management web portal to control POS applications from corporate client office.
Education
- University of Louisville
- University of Louisville
- University of Louisville
Select Certifications
- Scrum Alliance
- APICS
Employment
Project History
- Mobile and POS Program Management (Exxon)Managed SDLC projects from requirements to delivery for the companies largest client Exxon Mobil in both US and Canada.
Managed multi-project programs delivering software and integration for Exxon Mobil in the US and Canada. This included managing the work of three teams in India and Argentina utilizing Agile methodologies.
Responsible all aspects of the project including client relationship, requirements gathering, scope definition, budgeting, story creation/prioritization (agile), development status to client and executive team, release management, lab certifications, market roll-out, issue resolution, and sustainability.
Some of the projects included:
Mobile Payment - Provide software and integration between the Gilbarco POS, 3rd Party POS, FirstData payment processor and Exxon's Speedpass+ mobile application
IOL Mobile Payment - Provide software and integration between the Gilbarco POS, 3rd Party POS, payment processor, loyalty provider, and 3rd party mobile application provider. Included specialized barcode scanning, car wash support, etc. Managed the initial pilot testing and market release.
PLF Phase 1 & 2 - Use the integration of loyalty provider (Plenti/AMEX) with the point of sale and mobile usage.
Took the Exxon program from high to no executive-level escalations. Able to achieve $6 million in software revenue per year. - ERP Program ManagementLed the migration from legacy systems to Microsoft Dynamics AX implementation with customized web portal and CPQ integration.
Responsible for all Program Management activities for ERP implementation (Microsoft Dynamics AX) with respect to Order Management including but not limited to implementing a web portal, CPQ integration, Engineering windchill integration for sub-components and graphics, reporting and interaction with other departments.
Facilitated current state mapping and future state process design.
Gathered system requirements from internal stakeholders, SMEs, and customers.
Hired, trained and managed ERP support staff including managers of projects and technical support, business analysts, and QA resources.
Organized, reviewed and approved all functional and technical design and change requests for ERP and support systems.
Responsible for UX/UI across the ordering platform and subsequent interaction including notifications, packaging labels, and shipping documentation.
Facilitated, managed and participated in testing of new systems and processes through production release. Testing included technical development as well as UAT.
Provided and presented status reporting to the executive team, PMO group, customers, and internal groups being affected by the implementation.
Provided train to all external customers. - POS Remote ManagementDelivered industry-leading remote management web portal to control POS applications from corporate client office.
Lead project efforts to build the first release of a remote management tool utilized by customers to control settings and updates of the POS. Prior to this application customer either managed these efforts through phone calls, fax communication and/or driving to every site to ensure processes were maintained.
Developed requirements of the product through marketing channels, VOC, and captured complaints in the field. Build feature documentation and product roadmap.
Served as product owner for the new product introduction facilitating feature priorities, story writing, and communications.
Managed software release schedule, bug tracking and resolution, customer configuration and user management.
Facilitated and hosted alpha field trials, and beta field trials to the customers.
Education
- Master's degree in Business Administration2001 - 2002University of Louisville - Kentucky
- Master of Engineering degree in Industrial Engineering2000 - 2001University of Louisville - Kentucky
- Bachelor of Science degree in Industrial Engineering1996 - 2000University of Louisville - Kentucky
Certifications
- Certified Scrum Product OwnerJULY 2019 - JULY 2021Scrum Alliance
- Certified Supply Chain ProfessionalMAY 2013 - MAY 2023APICS
