Mobile and POS Program Management (Exxon)
Managed SDLC projects from requirements to delivery for the companies largest client Exxon Mobil in both US and Canada.
Managed multi-project programs delivering software and integration for Exxon Mobil in the US and Canada. This included managing the work of three teams in India and Argentina utilizing Agile methodologies.
Responsible all aspects of the project including client relationship, requirements gathering, scope definition, budgeting, story creation/prioritization (agile), development status to client and executive team, release management, lab certifications, market roll-out, issue resolution, and sustainability.
Some of the projects included:
Mobile Payment - Provide software and integration between the Gilbarco POS, 3rd Party POS, FirstData payment processor and Exxon's Speedpass+ mobile application
IOL Mobile Payment - Provide software and integration between the Gilbarco POS, 3rd Party POS, payment processor, loyalty provider, and 3rd party mobile application provider. Included specialized barcode scanning, car wash support, etc. Managed the initial pilot testing and market release.
PLF Phase 1 & 2 - Use the integration of loyalty provider (Plenti/AMEX) with the point of sale and mobile usage.
Took the Exxon program from high to no executive-level escalations. Able to achieve $6 million in software revenue per year.
ERP Program Management
Led the migration from legacy systems to Microsoft Dynamics AX implementation with customized web portal and CPQ integration.
Responsible for all Program Management activities for ERP implementation (Microsoft Dynamics AX) with respect to Order Management including but not limited to implementing a web portal, CPQ integration, Engineering windchill integration for sub-components and graphics, reporting and interaction with other departments.
Facilitated current state mapping and future state process design.
Gathered system requirements from internal stakeholders, SMEs, and customers.
Hired, trained and managed ERP support staff including managers of projects and technical support, business analysts, and QA resources.
Organized, reviewed and approved all functional and technical design and change requests for ERP and support systems.
Responsible for UX/UI across the ordering platform and subsequent interaction including notifications, packaging labels, and shipping documentation.
Facilitated, managed and participated in testing of new systems and processes through production release. Testing included technical development as well as UAT.
Provided and presented status reporting to the executive team, PMO group, customers, and internal groups being affected by the implementation.
Provided train to all external customers.
POS Remote Management
Delivered industry-leading remote management web portal to control POS applications from corporate client office.
Lead project efforts to build the first release of a remote management tool utilized by customers to control settings and updates of the POS. Prior to this application customer either managed these efforts through phone calls, fax communication and/or driving to every site to ensure processes were maintained.
Developed requirements of the product through marketing channels, VOC, and captured complaints in the field. Build feature documentation and product roadmap.
Served as product owner for the new product introduction facilitating feature priorities, story writing, and communications.
Managed software release schedule, bug tracking and resolution, customer configuration and user management.
Facilitated and hosted alpha field trials, and beta field trials to the customers.