Challenge: Despite a standardized onboarding process, the client recognized that procedural and experiential differences across plants were impacting new hire retention. The client sought Toptal’s help with a cross-functional change management strategy that would align teams and create a richer, more consistent new hire experience.
Solution: Toptal provided strategic guidance to help leaders break out of organizational silos, manage competing priorities, and improve internal communication. They also worked with the client to establish a repeatable process, ensuring continued alignment across executive sponsors and departments. In addition, Toptal facilitated leadership coaching and regular check-ins to track progress, plan effectively, and support the team in driving change and meeting key goals.
Outcome: By aligning onboarding efforts with employee needs and expectations, the organization built trust from day one. Turnover dropped significantly with better support and integration of new hires, leading to stronger team cohesion and long-term retention. With improved communication and collaboration, teams developed better cross-functional engagement that then accelerated decision-making. Toptal’s contributions fostered a consistent, resilient culture that transcended silos, encouraged innovation, and enabled both immediate and sustained success.
Business Strategy and Finance Consulting Practice Lead
