Customer Experience Consulting That Drives Engagement and Loyalty

Transform your customer experience (CX) into memorable engagements that inspire brand loyalty. Our consultants leverage deep customer insights, personalized strategies, and effective feedback systems to build a loyal customer base.

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Team Leader

Featured Team of Customer Experience Consultants

Savannah Enright

Customer Experience Strategist

Savannah is a seasoned customer experience (CX) strategist and innovation consultant with more than 16 years of experience leading innovation, strategy, and design projects and teams. Previously of Fjord and BCG, she excels in transforming products and experiences to meet modern consumer expectations. Savannah’s work spans industries and levels of seniority, where she leads user research, crafts actionable business strategies, and develops innovative concepts across the entire customer journey.

Previously at

Experience

16+ Years

Paula Ylisassi

Customer Experience Management Expert

Paula is an experienced digital age leader, bridging businesses, customer centricity, marketing, and technology. With her visionary and at the same time hands-on approach and attitude, she can successfully lead a range of business and development themes. Her most vital abilities are future strategy and vision, innovation and new product development, growth, strategic marketing, and branding as a product leader.

Previously at

Experience

22+ Years

Basak Akcam Trotter

Customer Experience and Analytics Lead

Basak is a customer-focused product manager and product management director with 22 years of experience. She led large-scale transformation projects in various sectors, including telecommunications, finance, retail, government, and real estate in regions like Turkey, the Middle East, South Africa, and the US. With a stellar track record of success in devising and implementing highly effective digital solutions, Basak is passionate about data and analytics-driven methodologies.

Previously at

Experience

22+ Years

TRUSTED BY LEADING BRANDS AND STARTUPS

Michael Valocchi

GM of Management Consulting

35 Years of Experience

Michael is a senior executive with more than 35 years of experience running strategic consulting practices at IBM, PwC, and, most recently, as Head of Consulting for the Americas at Cognizant. He is also a guest lecturer at Columbia and Baruch universities.

Previously At

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OUR SERVICES

Toptal Customer Experience Consulting Services

Drive sustainable growth through improved customer journeys, enhanced loyalty, and superior customer engagements with our expert strategies.

Customer Journey Mapping

Gain insights into your customer’s path to purchase by identifying touch points and pain points to enhance engagement and satisfaction.

Personalization Strategies

Implement tailored experiences that resonate with customers by using data-driven insights to increase loyalty and conversion rates.

Customer Service Consulting

Transform your customer service operations with innovative technologies, training, and performance metrics to boost customer satisfaction.

Omnichannel Strategy Development

Ensure seamless and consistent customer interactions across all channels and touch points by developing a robust omnichannel strategy.

Customer Retention Strategy

Develop targeted programs and strategies to boost customer loyalty and retention through personalized engagement and reward systems.

Customer Experience Strategy Consulting

Craft a comprehensive CX strategy that aligns with your business goals, enhancing customer satisfaction and loyalty.

CUSTOMIZED SOLUTIONS

Customer Experience Solutions That Drive Impact

Toptal delivers leading customer experience consulting through its diverse talent network and flexible delivery models. We implement the right skills at each project phase, blending expertise from various roles for seamless execution.

Managed Delivery by Toptal
On-demand Talent & Teams

Managed Delivery by Toptal

End-to-end project delivery per your specific requirements.

GM of Management Consulting

Delivery Manager

Customer Experience Expert

UX Strategist

UX Designer

UX Researcher

Customer Experience Strategist

Customer Experience Expert

Michael Valocchi

GM of Management Consulting

Previously at

Experience

35+ Years

Rachael Karaffa

Delivery Manager

Rachael serves as a Delivery Manager at Toptal with a focus on leading diverse global teams in developing innovative solutions for our clients. She works across multiple disciplines, including technology, marketing, and management consulting. Rachael specializes in managing people and client relationships, process optimization, and driving teams toward optimal business outcomes.

Previously Managed Client

Experience

9+ Years

Lee Shea

Verified Expert in Design

19+ Years

of Experience

Customer Experience Expert

Lee is a startup veteran and former UX consultant who has led product design for companies like Microsoft, Toyota, and Apple. He leverages business and customer insights to collaborate on design solutions that are highly engaging, low friction, and easy to use.

Previously at

Anton Roolaart

Verified Expert in Design

24+ Years

of Experience

UX Strategist

Anton is an award-winning creative UX leader with more than 24 years of experience designing user experiences. He is skillful in UX strategy, design, processes, user research, prototyping, and promoting design thinking methodologies. Anton’s previous clients come from various industries, including JPMorgan Chase Bank, Pfizer (site intelligence for clinical trials), Newmind (legal firm), Epidemic Sound (music licensing), Sirius Energy (alternative energy), Monex (fintech), Hilton, and more.

Previously at

Christine Esoldo

Verified Expert in Design

19+ Years

of Experience

UX Designer

Christine is a multidisciplinary creative UX designer with skills in illustration, copywriting, and branding who holds an MFA in product design. She has 19 years of experience at companies like CrowdStrike, Lowe’s Home Improvement, The Hershey Company, and Dell. She uses design thinking processes to discover user needs, define value and fit with proofs-of-concept and MVPs, and iteratively improve and redesign products through testing and experiments.

Previously at

Georgina Vega

Verified Expert in Design

11+ Years

of Experience

UX Researcher

Georgina is a user researcher with more than 11 years of experience leading projects across Latin America and the US to help companies scale their business by understanding their consumers’ rational and emotional minds. She has worked with big companies like Despegar and startups like CookUnity. Georgina has a bachelor’s degree in international affairs and a strong background in B2B and B2C projects for the fashion, travel, hospitality, food, and health and well-being industries.

Previously at

Johnnie Wagman

Verified Expert in Design

7+ Years

of Experience

Customer Experience Strategist

Johnnie is a senior researcher, strategist, and service designer. Her engineering and business education make her an excellent fit for physical and digital design projects spanning industries. Johnnie specializes in early-stage design and innovation, and her skills also include workshop facilitation.

Previously at

Pedro Clark

Verified Expert in Project Management

14+ Years

of Experience

Customer Experience Expert

Pedro is an awarded PMO senior project manager and customer service leader who has delivered projects for top tech companies such as Google, Apple, AT&T, TMO, and Verizon and worked as a PM Consultant at Stanford and MIT. He has experience as a regional head, trainer, PO, and Scrum Master. Pedro is a certified PMP, Azure, and ITIL agile coach with a talent for leading teams globally and defining processes and tools. He speaks four languages and has represented his companies in 15+ countries.

Previously at

On-demand Talent & Teams

20,000+ vetted professionals, ready to deploy individually or in teams

Customer Experience Expert

Innovation Consultant

Product Manager

Customer Experience Expert

UX Designer

Customer Insights Expert

UI/UX Designer

UX/UI Designer

Customer Experience Expert

Verified Expert in Finance

20+ Years

of Experience

Customer Experience Expert

Asa launched her consulting practice after a 20-year global career as a CX practitioner and executive leader within customer experience design for big corporates like Publicis Sapient, IKEA, du, Pandora, and Bang & Olufsen. She led large and complex CX transformations and helped multiple brands improve their whole customer experience journey to reach their business goals. Her deep expertise in data-led CX innovation and UX strategies made her want to become independent.

Previously at

Verified Expert in Design

10+ Years

of Experience

Innovation Consultant

Hyun has several years of experience designing digital products for Fortune 500 companies and Bay Area startups. He loves to build intuitive, thoughtful, and beautifully crafted products for organizations looking for an autonomous designer who loves to ship quickly. Hyun works closely with top Bay Area VC firms like Greylock Partners and Bain Capital to help their portfolio companies with product design needs. Hyun’s worked for many companies, including Intel, Walmart, J&J, Genentech, and more.

Previously at

Verified Expert in Product Management

12+ Years

of Experience

Product Manager

Ryan is a relentless, savvy, and gritty product leader with 12+ years of product experience in various companies, including Tesla. He's a driven senior product manager ready to roll up his sleeves to get the job done. Ryan is the type who can thrive in a hectic environment and is passionate about creating simplified solutions to complex problems—ultimately delivering a more exceptional customer experience.

Previously at

Verified Expert in Design

29+ Years

of Experience

Customer Experience Expert

As a designer with 29+ years of experience, Aaron has consistently created value and produced measurable results in UX and product design. He reduced costs by $70 million at Anthem.ai, increased adoption by 600% at Deloitte, and enhanced productivity at Caterpillar. Aaron tackles complex challenges by taking a holistic approach that involves collaborating with stakeholders, aligning design with business strategy, and effectively identifying user needs to enhance the overall customer experience.

Previously at

Verified Expert in Design

10+ Years

of Experience

UX Designer

Asmahane is a product designer with 10 years of experience building high-quality products. She has experience in many industries, and her portfolio consists of web apps, websites, mobile apps, and SaaS. She always does her best to support her clients and make them happy. Guided by her experience in the IT industry and passion for psychology, Asmahane focuses on finding a balance between users, business goals, and technical constraints.

Previously at

Verified Expert in Product Management

24+ Years

of Experience

Customer Insights Expert

A passionate and driven team player with more than 24 years of online experience, Simone is committed to creating fantastic customer digital journeys. She has experience in online gaming, the domain sector, and e-commerce. Having worked at small companies with significant digital footprints and Fortune 500, Simone offers expertise as a digital product manager and is certified as an Agile Scrum Product Owner (SPO) and an Agile Scrum Master (SCM).

Previously at

Verified Expert in Design

21+ Years

of Experience

UI/UX Designer

Evgeny is a self-described hybrid designer which means that he’s very experienced and successful in both UX/UI and visual design. He has more than 21 years of experience in designing the UX/UI for web and mobile applications across a broad range of industries including the Internet of Things (IoT), retail, computer games, design, real estate, and entertainment. His specialties are UX design, UI interaction design, and mobile/web application design.

Previously at

Verified Expert in Design

11+ Years

of Experience

UX/UI Designer

Paula is an award-winning UX/UI designer, advisor, and illustrator with more than 11 years of hands-on experience in making complex interfaces delightful and user friendly. She has made a significant impact in large corporations, such as Amazon, Zillow, Google, as well as startups. Her mission is to create efficient, beautiful, innovative, and high-quality experiences for the greater good of society.

Previously at

Verified Expert in Design

17+ Years

of Experience

Customer Experience Expert

Abdulhameid is a UX designer with 17+ years of expertise, numerous awards in the UX field, and a proven track record of working with leading global firms like IBM, Toptal, and Devoteam. With a good eye for user-centered design, he has produced attractive designs that have raised revenue for clients by hundreds of thousands of dollars each month. Abdulhameid’s success can be primarily attributed to his ability to offer remarkable design results that align with corporate goals.

Previously at

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Boost customer loyalty and retention with customer experience consulting

WHY ORGANIZATIONS CHOOSE US

Toptal in Action

Discover the cutting-edge benefits our clients enjoy globally from the Toptal network.

Global CPG firm aligns brands to elevate customer journey.

Challenge: A global pet care brand was proud to offer a diverse array of products for pets of all kinds, but many of the featured brands had inconsistent customer experiences, so this company was falling behind competitors with more innovative D2C products and a stronger digital presence.

Impact: After gathering information from real pet owners, Toptal experts used the data to better understand, evaluate, and redefine the company’s ideal customer journey, allowing for aligned customer experiences across a dozen of the client’s brands. This led to the adoption of a five-year plan designed to enable better experiences for pets and their parents—a mission already underway to help the company realize up to $320 million in growth.

Toptal is my strategic partner of choice. The Toptal team brought my vision to life and achieved more in two days than we have in months.

Head of D2C

Global Pet Care Company

Collaboration that works

How to Work With Toptal for Your Customer Experience Consulting Needs

Toptal connects you directly with world-class customer experience experts from our network within hours—not weeks or months.

Talk to a Customer Experience Consulting Lead

A leader from our team will work with you to understand your goals, business needs, and team dynamics.

Get the Perfect Solution

From full end-to-end delivery to team augmentation—choose the best model for your business and project needs.

The Right Fit, Every Time

Work with Toptal’s Customer Experience Consulting team on a trial basis (pay only if satisfied), ensuring that your needs are ultimately met.

Enhance customer satisfaction and loyalty with Toptal’s Customer Experience Consulting

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NEED WORLD-CLASS CUSTOMER EXPERIENCE CONSULTING FAST?

Schedule a Call with Toptal’s Customer Experience Consulting Team Today

Michael Valocchi

GM of Management Consulting

Michael is a senior executive with more than 35 years running strategic consulting practices at IBM, PwC, and, most recently, as Head of Consulting for the Americas at Cognizant. He has focused his career on building consulting practices and advising clients on business, financial, and technology challenges, as well as leading business transformations for clients in a variety of industries. Michael is responsible for establishing and growing the Management Consulting practice at Toptal. He holds a BS in accounting from St. Joseph’s University, and has completed advanced management programs at Harvard, Columbia, and Emory universities. He is also a guest lecturer at Columbia and Baruch universities.

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OUR THOUGHT LEADERSHIP

Explore Insights From the Customer Experience Field

Read the latest articles and resources to keep you current on emerging trends in customer experience.

Does DTC Have a Future in the CPG Industry?

From accelerating innovation to enhancing consumer connections, DTC could reshape CPG. A leader in digital customer experience Sara Kahlau and DTC Sales Lead Brennan Shanks explore strategies for revolutionizing consumer engagement and driving brand growth.

Sara Kahlau

10 Years of Experience

Sara Kahlau is a leader in digital customer experience with a background in strategy consulting at Booz & Company (now Strategy&) and Toptal. She has worked with PwC and L’Oréal Groupe and held execution-focused CXO roles across several industries. She has a bachelor’s degree in business from the University of Technology Sydney, where she double-majored in marketing communications and management.

Expertise

E-commerce Website Design UX Strategy

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