Customer Experience Consulting

Customer Experience Consulting That Drives Engagement and Loyalty

Transform your customer experience (CX) into memorable engagements that inspire brand loyalty. Our consultants leverage deep customer insights, personalized strategies, and effective feedback systems to build a loyal customer base.
4.7 / 5.0 on

Based on 1796 reviews as of July 18, 2024

Savannah Enright

Team Leader

Featured Team of Customer Experience Consultants

Savannah Enright

Customer Experience Strategist

Savannah is a seasoned customer experience (CX) strategist and innovation consultant with more than 16 years of experience leading innovation, strategy, and design projects and teams. Previously of Fjord and BCG, she excels in transforming products and experiences to meet modern consumer expectations. Savannah’s work spans industries and levels of seniority, where she leads user research, crafts actionable business strategies, and develops innovative concepts across the entire customer journey.

Previously at

Accenture

Experience

16+ Years

Paula Ylisassi

Customer Experience Management Expert

Paula is an experienced digital age leader, bridging businesses, customer centricity, marketing, and technology. With her visionary and at the same time hands-on approach and attitude, she can successfully lead a range of business and development themes. Her most vital abilities are future strategy and vision, innovation and new product development, growth, strategic marketing, and branding as a product leader.

Previously at

BBDO

Experience

22+ Years

Basak Akcam Trotter

Customer Experience and Analytics Lead

Basak is a customer-focused product manager and product management director with 22 years of experience. She led large-scale transformation projects in various sectors, including telecommunications, finance, retail, government, and real estate in regions like Turkey, the Middle East, South Africa, and the US. With a stellar track record of success in devising and implementing highly effective digital solutions, Basak is passionate about data and analytics-driven methodologies.

Previously at

Strategy&

Experience

22+ Years

TRUSTED BY LEADING BRANDS AND STARTUPS

OUR SERVICES

Toptal Customer Experience Consulting Services

Drive sustainable growth through improved customer journeys, enhanced loyalty, and superior customer engagements with our expert strategies.

Customer Journey Mapping

Gain insights into your customer’s path to purchase by identifying touch points and pain points to enhance engagement and satisfaction.

Personalization Strategies

Implement tailored experiences that resonate with customers by using data-driven insights to increase loyalty and conversion rates.

Customer Service Consulting

Transform your customer service operations with innovative technologies, training, and performance metrics to boost customer satisfaction.

Omnichannel Strategy Development

Ensure seamless and consistent customer interactions across all channels and touch points by developing a robust omnichannel strategy.

Customer Retention Strategy

Develop targeted programs and strategies to boost customer loyalty and retention through personalized engagement and reward systems.

Customer Experience Strategy Consulting

Craft a comprehensive CX strategy that aligns with your business goals, enhancing customer satisfaction and loyalty.
CUSTOMIZED SOLUTIONS
Customer Experience Solutions That Drive Impact
Toptal delivers leading customer experience consulting through its diverse talent network and flexible delivery models. We implement the right skills at each project phase, blending expertise from various roles for seamless execution.
Managed Delivery by Toptal
End-to-end project delivery per your specific requirements.
Delivery Manager's avatar
Delivery Manager
Customer Experience Expert's avatar
Customer Experience Expert
UX Strategist's avatar
UX Strategist
UX Designer's avatar
UX Designer
UX Researcher's avatar
UX Researcher
Customer Experience Strategist's avatar
Customer Experience Strategist
Customer Experience Expert's avatar
Customer Experience Expert
Lauren Beam
Lauren Beam
Toptal Logo

Delivery Manager

Lauren serves as the Senior Director of Managed Delivery at Toptal with a focus on driving high-impact innovation and implementing cutting-edge technologies across diverse client portfolios, from global startups to Fortune 500 companies. Her expertise in product strategy, program development, and performance optimization contributes to her success in crafting forward-thinking solutions that redefine success in the ever-evolving tech landscape.

Previously Managed Client

Experience

10+ Years

Lee Shea
Lee Shea
Verified Expert in Design
Experience Icon

19+ Years

of Experience

Customer Experience Expert

Lee is a startup veteran and former UX consultant who has led product design for companies like Microsoft, Toyota, and Apple. He leverages business and customer insights to collaborate on design solutions that are highly engaging, low friction, and easy to use.

Previously at

Anton Roolaart
Anton Roolaart
Verified Expert in Design
Experience Icon

24+ Years

of Experience

UX Strategist

Anton is an award-winning creative UX leader with more than 24 years of experience designing user experiences. He is skillful in UX strategy, design, processes, user research, prototyping, and promoting design thinking methodologies. Anton’s previous clients come from various industries, including JPMorgan Chase Bank, Pfizer (site intelligence for clinical trials), Newmind (legal firm), Epidemic Sound (music licensing), Sirius Energy (alternative energy), Monex (fintech), Hilton, and more.

Previously at

Christine Esoldo
Christine Esoldo
Verified Expert in Design
Experience Icon

19+ Years

of Experience

UX Designer

Christine is a multidisciplinary creative UX designer with skills in illustration, copywriting, and branding who holds an MFA in product design. She has 19 years of experience at companies like CrowdStrike, Lowe’s Home Improvement, The Hershey Company, and Dell. She uses design thinking processes to discover user needs, define value and fit with proofs-of-concept and MVPs, and iteratively improve and redesign products through testing and experiments.

Previously at

Georgina Vega
Georgina Vega
Verified Expert in Design
Experience Icon

11+ Years

of Experience

UX Researcher

Georgina is a user researcher with more than 11 years of experience leading projects across Latin America and the US to help companies scale their business by understanding their consumers’ rational and emotional minds. She has worked with big companies like Despegar and startups like CookUnity. Georgina has a bachelor’s degree in international affairs and a strong background in B2B and B2C projects for the fashion, travel, hospitality, food, and health and well-being industries.

Previously at

Johnnie Wagman
Johnnie Wagman
Verified Expert in Design
Experience Icon

7+ Years

of Experience

Customer Experience Strategist

Johnnie is a senior researcher, strategist, and service designer. Her engineering and business education make her an excellent fit for physical and digital design projects spanning industries. Johnnie specializes in early-stage design and innovation, and her skills also include workshop facilitation.

Previously at

Pedro Clark Leite
Pedro Clark Leite
Verified Expert in Project Management
Experience Icon

14+ Years

of Experience

Customer Experience Expert

Pedro is an awarded PMO senior project manager and customer service leader who has delivered projects for top tech companies such as Google, Apple, AT&T, TMO, and Verizon and worked as a PM Consultant at Stanford and MIT. He has experience as a regional head, trainer, PO, and Scrum Master. Pedro is a certified PMP, Azure, and ITIL agile coach with a talent for leading teams globally and defining processes and tools. He speaks four languages and has represented his companies in 15+ countries.

Previously at

Collaboration that works

How to Work With Toptal for Your Customer Experience Consulting Needs

Toptal connects you directly with world-class customer experience experts from our network within hours—not weeks or months.

1

Talk to a Customer Experience Consulting Lead

A leader from our team will work with you to understand your goals, business needs, and team dynamics.
2

Get the Perfect Solution

From full end-to-end delivery to team augmentation—choose the best model for your business and project needs.
3

The Right Fit, Every Time

Work with Toptal’s Customer Experience Consulting team on a trial basis (pay only if satisfied), ensuring that your needs are ultimately met.

Enhance customer satisfaction and loyalty with Toptal’s Customer Experience Consulting

Get a Free Consultation Now

NEED WORLD-CLASS CUSTOMER EXPERIENCE CONSULTING FAST?

Schedule a Call with Toptal’s Customer Experience Consulting Team Today

The Management Consulting division at Toptal provides world-class management consulting and implementation services to clients. Utilizing its experience working with some of the world’s largest consulting firms, the division has served a range of clients across industries, helping to shape strategic initiatives and maximize business performance.

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OUR THOUGHT LEADERSHIP

Explore Insights From the Customer Experience Field

Read the latest articles and resources to keep you current on emerging trends in customer experience.

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Sara Kahlau

Sara Kahlau

10 Years of Experience
Sara Kahlau is a leader in digital customer experience with a background in strategy consulting at Booz & Company (now Strategy&) and Toptal. She has worked with PwC and L’Oréal Groupe and held execution-focused CXO roles across several industries. She has a bachelor’s degree in business from the University of Technology Sydney, where she double-majored in marketing communications and management.

Previously at

Booz & CoPwCL’Oreal Groupe

RELATED EXPERTISE

More Customer Experience Capabilities

Pair Toptal’s Customer Experience Consultants with related competencies to fully tackle your business initiatives.

Enhance customer satisfaction and loyalty with Toptal’s Customer Experience Consulting

Get a Free Consultation Now