UX research techniques and their applications will result in better designs that avoid costly mistakes such as cost overruns, guesswork, following best practices, and reliance on industry knowledge.
Read MoreA World-class UX Research Agency
UX Research Services – Improve Your Product With User Insights
Gain a comprehensive understanding of your users through Toptal’s UX Research Services. Backed by precise and actionable insights, we implement user-centered strategies into your designs to drive engagement and conversions and to accelerate growth.
Get a Free Consultation NowClients Served
30,000+
Total Vetted Professionals
20,000+
Toptal Total Projects Delivered
85,000+
Years in Business
15+
TRUSTED BY LEADING BRANDS
Our Services
Toptal UX Research Services
Leverage our tailored UX Research Services to gain deep insights into user behavior and needs. Enhance usability, inform your design strategy, and foster engaging user experiences that elevate your brand.
User Behavior Analysis
Analyze user behavior to tailor designs, enhancing customer satisfaction and engagement.
Customer Journey Consulting
Map customer journeys to identify critical touchpoints, optimizing user flow and satisfaction.
Information Architecture Design
Craft clear, intuitive information architectures that simplify user navigation and discovery.
User Persona Development
Create detailed user personas to guide user-centered design and development processes.
UX Workshops and Training
Empower your team with UX workshops, enhancing user-centric design and development skills.
User Feedback Collection and Analysis
Collect and analyze user feedback to continuously refine and improve your digital products.
Usability Testing Services
Conduct rigorous usability tests to refine interfaces and ensure intuitive user experiences.
UX Strategy Consultation
Develop a comprehensive UX strategy to align user needs with your business goals.
Prototype Usability Studies
Utilize usability studies on prototypes to validate designs and iterate with precision.
Accessibility Auditing
Ensure your designs meet accessibility standards, making your site usable for all customers.
Competitive UX Analysis
Benchmark against competitors to identify usability opportunities and design innovations.
Analytics and User Behavior Tracking
Measure the impact of UX changes on user engagement and satisfaction, driving strategic improvements.
Looking for guidance about the perfect UX research solution for your needs?
Get a Free Consultation NowPARTNERSHIP THAT WORKS
How We Deliver UX Research Services
Our UX research experts, with experience at leading companies, develop and deploy tailored UX research solutions to meet your business needs and unique industry demands for sustainable results and long-term success.
1
Discover
A leader from our team works with you to understand your business challenges, pain points, and strategic goals to uncover new opportunities and identify the options to reach your objectives.
2
Define
Toptal leaders collaborate with your team to define your specific goals and service needs, evaluating multiple approaches and aligning requirements with your strategic objectives to define the best solution.
3
Develop
Once your service is defined and you have your talent or team on board, they will create your unique project timeline, process, and first drafts, whether it's conducting user interviews or performing usability testing.
4
Deploy
Toptal will get to work, tracking quality assurance, handling project management, and maintaining the delivery schedule.
Robert Orshaw 
CEO, Technology Services
CEO, Technology ServicesAs Toptal’s CEO of Technology Services, Robert leads strategy and operations across our technical services portfolio, spanning AI, automation, and operations. He previously served as Deloitte’s Managing Director & Chief Commercial Officer, transforming its Cloud Operate and Engineering business into a multibillion-dollar operation. He held senior roles at IBM, Velocity, co-founded Corio, and was CIO for two Fortune 100 manufacturers.As Toptal’s CEO of Technology Services, Robert leads strategy and operations across our technical services portfolio, spanning AI, automation, and operations. He previously served as Deloitte’s Managing Director & Chief Commercial Officer, transforming its Cloud Operate and Engineering business into a multibillion-dollar operation. He held senior roles at IBM, Velocity, co-founded Corio, and was CIO for two Fortune 100 manufacturers.
Previously At
CUSTOMIZED SOLUTIONS
End-to-End UX Research Services That Deliver Value
Toptal delivers leading UX research services through its diverse talent network and flexible delivery models. We implement the right skills at each project phase, blending expertise from various roles for seamless execution.
- End-to-End Delivery by Toptal
- On-demand Talent and Teams
End-to-End Delivery by Toptal
Comprehensive project delivery, tailored to your specific requirements.
CEO, Technology Services
Delivery Manager
UX Researcher
UX Strategist
UI/UX Designer
UX/UI Designer
Data Analytics Developer
UX Researcher
Robert Orshaw
CEO, Technology Services
As Toptal’s CEO of Technology Services, Robert leads strategy and operations across our technical services portfolio, spanning AI, automation, and operations. He previously served as Deloitte’s Managing Director & Chief Commercial Officer, transforming its Cloud Operate and Engineering business into a multibillion-dollar operation. He held senior roles at IBM, Velocity, co-founded Corio, and was CIO for two Fortune 100 manufacturers.
Previously at
Technology Experience
35+ Years
Rachael Karaffa
Delivery Manager
Rachael serves as a Delivery Manager at Toptal with a focus on leading diverse global teams in developing innovative solutions for our clients. She works across multiple disciplines, including technology, marketing, and management consulting. Rachael specializes in managing people and client relationships, process optimization, and driving teams toward optimal business outcomes.
Previously Managed Client
Experience
9+ Years
Rachel Gelb
Verified Expert in Design
10+ Years
of Experience
UX Researcher
Rachel is a product designer passionate about improving human experiences through technology and user-centered approaches. With 10+ years of experience, she has worked with startups and FAANG companies and has led research and product design efforts to improve companies’ goals and understand their UX problems. Rachel has worked in industries ranging from autonomous vehicles, marketing automation, fintech, ads, and recruitment platforms, to name a few.
Previously at
Anton Roolaart
Verified Expert in Design
24+ Years
of Experience
UX Strategist
Anton is an award-winning creative UX leader with more than 24 years of experience designing user experiences. He is skillful in UX strategy, design, processes, user research, prototyping, and promoting design thinking methodologies. Anton’s previous clients spring from various industries, and they include JPMorgan Chase Bank, Pfizer (site intelligence for clinical trials), Newmind (legal firm), Epidemic Sound (music licensing), Sirius Energy (alternative energy), Monex (fintech), Hilton, and more.
Previously at
Adel Benzehda
Verified Expert in Design
6+ Years
of Experience
UI/UX Designer
Adel, a seasoned UI/UX expert with over six years of experience, specializes in creating flawless user interfaces. His expertise spans collaborations with notable teams like Airbnb, Colgate, and Supercell. As a dedicated freelance, Adel thrives on solving diverse user challenges, bringing a passion for innovative design to every project.
Previously at
Abdulhameid Grandoka
Verified Expert in Design
17+ Years
of Experience
UX/UI Designer
Abdulhameid is a UX designer with 17+ years of expertise, numerous awards in the UX field, and a proven track record of working with leading global firms like IBM, Toptal, and Devoteam. With a good eye for user-centered design, he has produced attractive designs that have raised revenue for clients by hundreds of thousands of dollars each month. Abdulhameid’s success can be primarily attributed to his ability to offer remarkable design results that align with corporate goals.
Previously at
Laura Michela
Verified Expert in Engineering
8+ years
of Experience
Data Analytics Developer
Laura is a data-driven strategist with expertise in turning data into actionable insights. Laura fell in love with Tableau 7.0 in her MBA business analytics program and never looked back. Now she is a Tableau certified professional and spends her days telling stories with data to influence business decisions.
Previously at
Georgina Vega
Verified Expert in Design
11+ Years
of Experience
UX Researcher
Georgina is a user researcher with more than 11 years of experience leading projects across Latin America and the US to help companies scale their business by understanding their customers’ rational and emotional minds. She has worked with big companies like Despegar and startups like CookUnity. Georgina has a bachelor’s degree in international affairs and a strong background in B2B and B2C projects for the fashion, travel, hospitality, food, and health and well-being industries.
Previously at
On-demand Talent and Teams
20,000+ vetted professionals, ready to deploy individually or in teams.
Lead Web Designer
UX Consultant
UX Researcher
UX Designer
Data Analyst
UX/UI Designer
Data Developer
UX Designer
UX Product Manager
Verified Expert in Design
7+ Years
of Experience
Lead Web Designer
Kalpesh is a UX designer and strategist with 7+ years of experience working with startups and industry giants like Adobe. He is proficient in simplifying intricate business concepts and crafts innovative yet user-centric digital experiences for web and mobile apps. Kalpesh advocates for scalable solutions and streamlining team efficiency and operations. Noteworthy achievements include implementing design systems, yielding a 34% reduction in design and development time.
Previously at
Verified Expert in Design
19+ Years
of Experience
UX Consultant
Lee is a startup veteran and former UX consultant who has led product design for companies like Microsoft, Toyota, and Apple. He leverages business and customer insights to collaborate on design solutions that are highly engaging, low friction, and easy to use.
Previously at
Verified Expert in Design
19+ Years
of Experience
UX Researcher
Paul is a UX analyst and design strategist with a video production background. By combining his unique experience in design, UX, product, coding, and film, he helps businesses make decisions on communicating and interacting with their customers. Paul has worked with varied clients, including the BBC, Deutsche Bank, Legal & General, Thomas Cook, NatWest, Redbull, PruHealth, and the NME.
Previously at
Verified Expert in Design
11+ Years
of Experience
UX Designer
Sushumna is a multidisciplinary designer with more than 11 of experience as an end-to-end UX designer. Her contributions have been awarded and appreciated across domains: branding and marketing, employee management in corporate IT, safety industries, cybersecurity, and government projects. Sushumna believes that user needs, business needs, and technology considerations should work together for success. She helps stakeholders manage their businesses through her excellent UI and UX skills in complex product systems.
Previously at
Verified Expert in Engineering
24+ Years
of Experience
Data Analyst
Stephane possesses an impressive 24+ years of international experience in data analytics and business process optimization. Throughout his career, he has excelled in various areas, including database design, business intelligence (BI), machine learning algorithms, big data, and predictive analytics. Stephane’s expertise lies in developing solutions that automate processes, allowing clients to allocate their efforts toward value-added activities.
Previously at
Verified Expert in Design
8+ Years
of Experience
UX/UI Designer
Ning is a former startup founder and award-winning designer who brings a deep understanding of user needs to her role as a senior product designer. With a passion for solving complex problems and empowering users through thoughtful design, she has earned recognition for her creativity and problem-solving abilities, including prestigious awards from IxDA and Fast Company’s World Changing Ideas. Ning is an overachieving professional who can bring your design visions to life.
Previously at
Verified Expert in Engineering
8+ Years
of Experience
Data Developer
Joslyn is a seasoned data practitioner with demonstrated experience across multiple industries, including technology consulting and customer service. With her academic background in applied statistics and a skill set in machine learning, data analytics, Python, and SQL, Joslyn has delivered numerous projects with positive business impacts on customers.
Previously at
Verified Expert in Design
7+ Years
of Experience
UX Designer
Ritika is a UX designer at Amazon and a senior product designer at Toptal with more than seven years of experience in the design field. She has worked in diverse teams of designers, developers, and managers for Big Tech and startups. With a master’s in UX design, she’s an expert in creating user-centric products. A detail-oriented UX professional, Ritika enjoys solving complex problems while meeting user and business needs through her interdisciplinary design, research, and management skills.
Previously at
Verified Expert in Product Management
12+ Years
of Experience
UX Product Manager
Prashant is a product manager with more than 12 years of experience. He has worked with companies including Cisco, Thomson Reuters, Marsh, IHS Markit, and Nagarro. Specializing in the development of SaaS and B2C web applications, Prashant delivers results through deep expertise in Agile product management, UI/UX, SQL, Google Analytics, Jira, and Excel. His industry experience is supported by Scrum Product Owner certifications, an MBA from Notre Dame, and a bachelor’s degree in computer science.
Previously at
Looking for guidance about the perfect UX research solution for your needs?
Looking for guidance about the perfect UX research solution for your needs?
UNRIVALED EXPERTISE
Our Talent Has Worked With Top Companies
Having previously worked with these leading global companies, our talent brings valuable insights and expertise to deliver world-class outcomes.
Why organizations choose us
Toptal in Action
Discover the cutting-edge benefits our clients enjoy with the global Toptal network.
Toptal helps Owens Corning create an unparalleled digital experience across platforms.
Challenge: With the launch of its Center of Excellence, Owens Corning set out to overhaul existing digital properties and create efficient and modern practices across the organization. It wanted to augment its team with subject matter experts who could help the company execute the transformation.
Impact: Collaborating with Owens Corning, the Toptal team has helped the company transform its digital presence, create significant resource efficiencies, and acquire unprecedented consumer learning.
From the beginning, the relationship with Toptal has really paid off for us. We’re extremely happy with our talent and hope that they’re happy too. We’re really trying to transform the way we do our jobs.
Eric Heisler, Digital Development Leader
Owens Corning
Toptal Ranked #1 Most Reliable Professional Services Company in America
Newsweek and Statista’s rankings were based on an independent survey of more than 2,400 decision-makers at Fortune 500s.
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Highest ranked across all industries
Other Professional Services
Methodology for the Rankings
How likely the respondent is to recommend the selected company to others.
Measures the convenience of interaction with the company and efficiency of processes.
Measures the company’s cost-effectiveness and quality relative to price.
Measures whether the company consistently meets or exceeds expectations in quality and timeliness of deliverables.
Measures the company’s ability to consistently fulfill commitments and maintain customer trust.
OUR THOUGHT LEADERSHIP
Explore Insights From the UX Research Field
Read the latest articles and resources to keep you current on emerging trends in UX research.
UX Research Related Offerings
Explore Related Services and Roles
Achieve end-to-end success by completing your operational stack with services that ensure every aspect of your business is optimized.
Digital Customer Experience ServicesUX/UI Design ServicesSoftware Prototyping ServicesDigital Transformation ConsultingUI Design ServicesUX ResearchersUser Research DesignersUser Journey Map DesignersUsability Testing ExpertsUX DesignersUI/UX DesignersUX ConsultantsUX StrategistsUX PrototypersUser Flow DesignersHuman-centered DesignersPrototype DesignersInteractive Media Designers
Looking for guidance about the perfect UX research solution for your needs?
Get a Free Consultation Now