Digital Customer Experience Services

Digital Customer
Experience Services – Design
User-centric Solutions

Enhance every digital touchpoint with Toptal’s Digital Customer Experience Services. Toptal’s CX experts leverage industry-leading methodologies and customer-centric design to create intuitive products, services, and experiences that future-proof your organization’s growth and capabilities.

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Clients Served

35,000+

Total Vetted Professionals

30,000+

Toptal Total Projects Delivered

85,000+

Years in Business

15+

TRUSTED BY LEADING BRANDS

Our Services

Toptal Digital Customer Experience Services

Explore digital customer experience services designed to enhance every interaction with your brand. From strategy and research to design and optimization, we deliver seamless, engaging experiences that build loyalty and drive results.

Customer Journey Mapping

Visualize every touchpoint to uncover opportunities, streamline processes, and strengthen customer engagement.

Experience Strategy Development

Define a holistic strategy that aligns business objectives with customer expectations for measurable impact.

User Research and Insights

Gather and analyze user data to inform design decisions and deliver solutions that meet real customer needs.

UX and UI Design

Design intuitive interfaces that enhance usability, improve satisfaction, and boost conversion rates across all channels.

Service Design

Reimagine your end-to-end service delivery model to create cohesive, seamless experiences across every touchpoint.

Digital Product Innovation

Build breakthrough digital products that anticipate customer needs and set your brand apart.

Customer Data Analytics

Leverage data and analytics to gain actionable insights, personalize experiences, and optimize engagement strategies.

Omnichannel Design

Integrate digital and physical experiences to ensure consistent, connected customer experiences across every channel.

Personalization Strategy

Implement data-driven personalization to tailor content, recommendations, and offers to individual customer behaviors and preferences.

Conversational User Interfaces

Develop intelligent voice and chat experiences that make customer interactions effortless and responsive.

Customer Feedback Systems

Design and implement mechanisms to collect, analyze, and act on customer feedback for continuous improvement.

Performance Optimization

Refine and test digital experiences to boost speed, usability, and overall customer satisfaction.

Looking for guidance about the perfect digital customer experience service for your needs?

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PARTNERSHIP THAT WORKS

How We Deliver Digital Customer Experience Services

Our digital customer experience experts, with experience at leading companies, develop and deploy tailored solutions to meet your business needs and unique industry demands for sustainable results and long-term success.

Discover

A leader from our team works with you to understand your business challenges, pain points, and strategic goals to uncover new opportunities and identify the options to reach your objectives.

Define

Toptal leaders collaborate with your team to define your specific goals and service needs, evaluating multiple approaches and aligning requirements with your strategic objectives to define the best solution.

Develop

We will create your unique project timeline, process, and first drafts, whether you’re looking to elevate every customer interaction or build a unified digital experience strategy.

Deploy

Toptal will get to work, tracking quality assurance, handling project management, and maintaining the delivery schedule.

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Robert Orshaw

CEO, Technology Services

As Toptal’s CEO of Technology Services, Robert leads strategy and operations across our technical services portfolio, spanning AI, automation, and operations. He previously served as Deloitte’s Managing Director & Chief Commercial Officer, transforming its Cloud Operate and Engineering business into a multibillion-dollar operation. He held senior roles at IBM, Velocity, co-founded Corio, and was CIO for two Fortune 500 companies.As Toptal’s CEO of Technology Services, Robert leads strategy and operations across our technical services portfolio, spanning AI, automation, and operations. He previously served as Deloitte’s Managing Director & Chief Commercial Officer, transforming its Cloud Operate and Engineering business into a multibillion-dollar operation. He held senior roles at IBM, Velocity, co-founded Corio, and was CIO for two Fortune 500 companies.

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CUSTOMIZED SOLUTIONS

Digital Customer Experience Solutions That Drive Impact

Toptal delivers leading digital customer experience services through its diverse talent network and flexible delivery models. We implement the right skills at each project phase, blending expertise from various roles for seamless execution.

End-to-End Delivery by Toptal
On-demand Talent and Teams

End-to-End Delivery by Toptal

Comprehensive project delivery, tailored to your specific requirements.

CEO, Technology Services

Delivery Manager

CX Designer

UX Consultant

UX Research

UX/UI Designer

Digital Product Designer

UX Strategist

Robert Orshaw

CEO, Technology Services

Previously at

Technology Experience

35+ Years

Rachael Karaffa

Delivery Manager

Rachael serves as a Delivery Manager at Toptal with a focus on leading diverse global teams in developing innovative solutions for our clients. She works across multiple disciplines, including technology, marketing, and management consulting. Rachael specializes in managing people and client relationships, process optimization, and driving teams toward optimal business outcomes.

Previously Managed Client

Experience

9+ Years

Lee Shea

Verified Expert in Design

19+ Years

of Experience

CX Designer

Lee is a startup veteran and former UX consultant who has led product design for companies like Microsoft, Toyota, and Apple. He leverages business and customer insights to collaborate on design solutions that are highly engaging, low friction, and easy to use.

Previously at

Ning Xu

Verified Expert in Design

8+ Years

of Experience

UX Consultant

Ning is a former startup founder and award-winning designer who brings a deep understanding of user needs to her role as a senior product designer. With a passion for solving complex problems and empowering users through thoughtful design, she has earned recognition for her creativity and problem-solving abilities, including prestigious awards from IxDA and Fast Company’s World Changing Ideas. Ning is an overachieving professional who can bring your design visions to life.

Previously at

Jiyoun Lee-Lodge

Verified Expert in Design

10+ Years

of Experience

UX Research

Jiyoun is a creative professional with 10+ years of experience developing quality products while focusing on new feature development, product usability, and customer journeys. She is skilled in overseeing the user experience of a product from conception to launch and able to utilize a user-centered approach and design thinking skills. Jiyoun excels at conducting user research, defining challenges and constraints, proposing innovative solutions, and creating prototypes to share the project vision.

Previously at

Ritika Sharma

Verified Expert in Design

8+ Years

of Experience

UX/UI Designer

Ritika is a UX designer at Amazon and a senior product designer at Toptal with more than eight years of experience in the design field. She has worked in diverse teams of designers, developers, and managers for Big Tech and startups. With a master’s in UX design, she’s an expert in creating user-centric products. A detail-oriented UX professional, Ritika enjoys solving complex problems while meeting user and business needs through her interdisciplinary design, research, and management skills.

Previously at

Daniela Coiset

Verified Expert in Design

16+ Years

of Experience

Digital Product Designer

With 16+ years in UI, UX, and product design, Daniela has had the privilege of working in renowned companies like Meta, eBay, Autodesk, Disney, and Salesforce, as well as contributing to 0-to-1 projects for agile startups. Her experience spans a variety of products, from native apps and responsive websites to complex SaaS platforms. Daniela's approach integrates product vision, strategy, and execution, ensuring high-quality delivery in collaboration with engineering teams.

Previously at

Jeremy Santy

Verified Expert in Design

16+ Years

of Experience

UX Strategist

Jeremy is experienced in leading and driving design vision and strategy for Dropbox, Apple, Facebook, Cisco, Five9, PocketSuite, Zillow, Microsoft, and Expedia. He has also cooperated with many startups through his digital product design agency on zero-to-one initiatives, including Y Combinator and Founders Fund portfolio companies, helping them launch and bring products to market.

Previously at

On-demand Talent and Teams

30,000+ vetted professionals, ready to deploy individually or in teams.

CX Strategist

UX Designer

Digital Product Designer

UI/UX Designer

Product Manager

UX Advisor

Product Innovation & Design Consultant

Experience Designer

UX/UI Designer

Verified Expert in Management Consulting

20+ Years

of Experience

CX Strategist

Asa launched her consulting practice after a 20-year global career as a CX practitioner and executive leader within customer experience design for big corporates like Publicis Sapient, IKEA, du, Pandora, and Bang & Olufsen. She led large and complex CX transformations and helped multiple brands improve their whole customer experience journey to reach their business goals. Her deep expertise in data-led CX innovation and UX strategies made her want to become independent.

Previously at

Verified Expert in Design

22+ Years

of Experience

UX Designer

Brian is a US expatriate working as a human experience designer focused on healthcare, sustainability, fintech, and IoT. For 22+ years, Brian has been helping startups and businesses like Philips, ING, Land Life Company, and WaitWhat turn innovation strategies into award-winning products and services. His specialties include prototyping, behavioral design, and UX strategy. Brian has given talks and workshops in 12 countries. His first book, “The Creative Empathy Field Guide,” is available in e-book and paperback.

Previously at

Verified Expert in Design

11+ Years

of Experience

Digital Product Designer

Rachel is a product designer passionate about enhancing human experiences through technology and user-centered design. With more than 11 years of experience, she has worked with startups and FAANG companies, leading research and product design efforts to align with business goals and address UX challenges. Rachel has worked across industries including autonomous vehicles, marketing automation, fintech, advertising, and recruitment platforms.

Previously at

Verified Expert in Design

11+ Years

of Experience

UI/UX Designer

Great is a digital product designer with over 11 years of experience designing mobile and web applications for clients such as McKinsey, Spotify, Wise, and Checkout.com. He is skilled in user experience design, wireframing, prototyping, usability research, and user interface design. A proven team player, Great thrives both independently and in teams of various sizes. He is an excellent communicator who enjoys solving complex problems.

Previously at

Verified Expert in Product Management

9+ Years

of Experience

Product Manager

With nearly a decade of hands-on experience in product management, Alex has led cross-functional teams at industry giants like Google, Apple, and Expedia to bring human-centered, data-driven products to life. Grounded in a neuroscience background and bolstered by certifications from Product School and the Scrum Alliance, Alex blends behavioral insight with technical acumen to deliver innovative solutions across e-commerce, IoT, and consumer tech.

Previously at

Verified Expert in Design

11+ Years

of Experience

UX Advisor

Paula is an award-winning UX/UI designer, advisor, and illustrator with more than 11 years of hands-on experience in making complex interfaces delightful and user friendly. She has made a significant impact in large corporations, such as Amazon, Zillow, Google, as well as startups. Her mission is to create efficient, beautiful, innovative, and high-quality experiences for the greater good of society.

Previously at

Verified Expert in Design

10+ Years

of Experience

Product Innovation & Design Consultant

Hyun has several years of experience designing digital products for Fortune 500 companies and Bay Area startups. He loves to build intuitive, thoughtful, and beautifully crafted products for organizations looking for an autonomous designer who loves to ship quickly. Hyun works closely with top Bay Area VC firms like Greylock Partners and Bain Capital to help their portfolio companies with product design needs. Hyun's worked for many companies, including Intel, Walmart, J&J, Genentech, and more.

Previously at

Verified Expert in Design

10+ Years

of Experience

Experience Designer

Asmahane is a product designer with 10 years of experience building high-quality products. She has experience in many industries, and her portfolio consists of web apps, websites, mobile apps, and SaaS. She always does her best to support her clients and make them happy. Guided by her experience in the IT industry and passion for psychology, Asmahane focuses on finding a balance between users, business goals, and technical constraints.

Previously at

Verified Expert in Design

21+ Years

of Experience

UX/UI Designer

Evgeny is a self-described hybrid designer which means that he's very experienced and successful in both UX/UI and visual design. He has over 21 years of experience in designing the UX/UI for web and mobile applications across a broad range of industries including the internet of things (IoT), retail, computer games, design, real estate, and entertainment. His specialties are UX design, UI interaction design, and mobile/web application design.

Previously at

Looking for guidance about the perfect digital customer experience service for your needs?

Get a Free Consultation Now

Looking for guidance about the perfect digital customer experience service for your needs?

UNRIVALED EXPERTISE

Our Talent Has Worked With Top Companies

Having previously worked with these leading global companies, our talent brings valuable insights and expertise to deliver world-class outcomes.

Why organizations choose us

Toptal in Action

Discover the cutting-edge benefits our clients enjoy with the global Toptal network.

Toptal helps Owens Corning create an unparalleled digital experience across platforms.

Challenge: With the launch of its Center of Excellence, Owens Corning set out to overhaul existing digital properties and create efficient and modern practices across the organization. It wanted to augment its team with subject matter experts who could help the company execute the transformation.

Impact: Collaborating with Owens Corning, the Toptal team has helped the company transform its digital presence, create significant resource efficiencies, and acquire unprecedented consumer learning.

From the beginning, the relationship with Toptal has really paid off for us. We’re extremely happy with our talent and hope that they’re happy too. We’re really trying to transform the way we do our jobs.

Eric Heisler, Digital Development Leader

Owens Corning

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Toptal Ranked #1 Most Reliable Professional Services Company in America

Newsweek and Statista’s rankings were based on an independent survey of more than 2,400 decision-makers at Fortune 500s.

IBM — Newsweek's Most Reliable Companies in America 2026 ranking. Toptal is ranked #11, the highest-ranked professional services firm.

See the Most Reliable Companies in America

Methodology for the Rankings

How likely the respondent is to recommend the selected company to others.

Measures the convenience of interaction with the company and efficiency of processes.

Measures the company’s cost-effectiveness and quality relative to price.

Measures whether the company consistently meets or exceeds expectations in quality and timeliness of deliverables.

Measures the company’s ability to consistently fulfill commitments and maintain customer trust.

See the Most Reliable Companies in America

OUR THOUGHT LEADERSHIP

Explore Insights From the Digital Customer Experience Field

Read the latest articles and resources to keep you current on emerging trends in digital innovation, customer experience, product design, UX best practices, and more.

The Business Value of Design on Your Organization’s Bottom Line

Design is a critical driver of innovation, customer satisfaction, and competitive advantage. Sara Kahlau, a leader in digital customer experience, explores design’s far-reaching business value.

Sara Kahlau

10 Years of Experience

Sara Kahlau is a leader in digital customer experience with a background in strategy consulting at Booz & Company (now Strategy&) and Toptal. She has worked with PwC and L’Oréal Groupe and held execution-focused CXO roles across several industries. She has a bachelor’s degree in business from the University of Technology Sydney, where she double-majored in marketing communications and management.

Expertise

E-commerce Website Design UX Strategy

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