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Get a Free Consultation NowOur customer insights experts, with experience at leading companies, develop and deploy tailored solutions to meet your business needs and unique industry demands for sustainable results and long-term success.
Growth and Digital Marketing Practice LeadJeff is a renowned expert in data-driven growth strategies and content marketing, with more than 15 years of experience in developing comprehensive demand generation and digital growth programs. Previously at Accenture Song, he led the Cross-Channel Audience and Customer Growth division, focusing on innovative strategies in various sectors. As a Senior Growth Strategist, he enhances digital methodologies for enterprise clients and plays a key role in team development and optimizing digital performance. Jeff has a strong track record in executing successful international campaigns and continues to leverage this expertise in his current endeavors.Jeff is a renowned expert in data-driven growth strategies and content marketing, with more than 15 years of experience in developing comprehensive demand generation, including SEO, along with other paid, owned, and earned digital channels.
Previously At
Growth and Digital Marketing Practice Lead
Jeff is dedicated to helping clients of all sizes build digital marketing strategies that directly impact revenue. With a background in digital growth consulting with Accenture, Jeff brings expertise across demand generation strategies, content, campaigns, lead and funnel management, operating model design, cost optimization, martech and data, and digital transformation.
Previously at
Experience
15+ Years
Delivery Manager
Rachael serves as a Delivery Manager at Toptal with a focus on leading diverse global teams in developing innovative solutions for our clients. She works across multiple disciplines, including technology, marketing, and management consulting. Rachael specializes in managing people and client relationships, process optimization, and driving teams toward optimal business outcomes.
Previously Managed Client
Experience
9+ Years
20+ Years
of Experience
Asa launched her consulting practice after a 20-year global career as a CX practitioner and executive leader within customer experience design for big corporates like Publicis Sapient, IKEA, du, Pandora, and Bang & Olufsen. She led large and complex CX transformations and helped multiple brands improve their whole customer experience journey to reach their business goals. Her deep expertise in data-led CX innovation and UX strategies made her want to become independent.
Previously at
19+ Years
of Experience
Paul is a UX analyst and design strategist with a video production background. By combining his unique experience in design, UX, product, coding, and film, he helps businesses make decisions on communicating and interacting with their customers. Paul has worked with varied clients, including the BBC, Deutsche Bank, Legal & General, Thomas Cook, NatWest, Redbull, PruHealth, and the NME.
Previously at
8+ Years
of Experience
Laura is a data-driven strategist with expertise in turning data into actionable insights. Laura fell in love with Tableau 7.0 in her MBA business analytics program and never looked back. Now, she is a Tableau certified professional and spends her days telling stories with data to influence business decisions.
Previously at
16+ Years
of Experience
Francesco has 16+ years of experience in finance, consulting, business management, and sustainability. Throughout these years, he has worked on more than 20 projects as a consultant at Bain & Company and launched Uber operations in Turin, Italy. Lately, he has founded Tondo, an organization spreading circular economy concepts, and Tondo lab, a company driving the implementation of clean and circular innovations. Francesco is passionate about innovation and entrepreneurship.
Previously at
20+ Years
of Experience
Anton is an award-winning creative UX leader with more than 20 years of experience designing user experiences. He is skillful in UX strategy, design, processes, user research, prototyping, and promoting design thinking methodologies. Anton’s previous clients come from various industries, including JPMorgan Chase Bank, Pfizer (site intelligence for clinical trials), Newmind (legal firm), Epidemic Sound (music licensing), Sirius Energy (alternative energy), Monex (fintech), Hilton, and more.
Previously at
20+ Years
of Experience
Daniel is a digital marketing strategist and data analyst known for impacting business ROI. He is skilled in optimizing strategies using market research, data, and analytics, as well as delivering actionable insights aligned with business and marketing goals. His emphasis on omnichannel brand experiences across competitive markets makes him invaluable for businesses seeking market growth and enhanced brand reputations. Across the board, Daniel positively impacts every brand's digital presence.
Previously at
15+ Years
of Experience
Savannah is a seasoned customer experience (CX) strategist and innovation consultant with over 15 years of experience leading innovation, strategy, and design projects and teams. Previously of Fjord and BCG, she excels in transforming products and experiences to meet modern consumer expectations. Savannah's work spans industries and levels of seniority, where she leads user research, crafts actionable business strategies, and develops innovative concepts across the entire customer journey.
Previously at
10+ Years
of Experience
Jiyoun is a creative professional with 10+ years of experience developing quality products while focusing on new feature development, product usability, and customer journeys. She is skilled in overseeing the user experience of a product from conception to launch and able to utilize a user-centered approach and design thinking skills. Jiyoun excels at conducting user research, defining challenges and constraints, proposing innovative solutions, and creating prototypes to share the project vision.
Previously at
12+ Years
of Experience
Aishwarya is an SPJIMR and Cornell exchange MBA graduate in finance with 12+ years of experience in strategy, business planning, and financial services. She has collaboratively built an early-stage startup from scratch, worked with industry leaders like Deloitte, and is adept in financial modeling, asset optimization, and business transformations. Aishwarya appreciates the opportunity to work remotely with passionate entrepreneurs and management teams to unlock growth in their organizations.
Previously at
24+ Years
of Experience
Stephane possesses an impressive 24+ years of international experience in data analytics and business process optimization. Throughout his career, he has excelled in various areas, including database design, business intelligence (BI), machine learning algorithms, big data, and predictive analytics. Stephane's expertise lies in developing solutions that automate processes, allowing clients to allocate their efforts toward value-added activities.
Previously at
11+ Years
of Experience
Georgina is a user researcher with more than 11 years of experience leading projects across Latin America and the US to help companies scale their business by understanding their customers’ rational and emotional minds. She has worked with big companies like Despegar and startups like CookUnity. Georgina has a bachelor’s degree in international affairs and a strong background in B2B and B2C projects for the fashion, travel, hospitality, food, and health and well-being industries.
Previously at
15+ Years
of Experience
Robert is a global digital marketing and eCommerce professional specializing in integrating analytical and creative solutions. He is Six Sigma Green Belt certified with an international MBA. Since running a small eBay eCommerce business at 14 years old, he has focused on digital and brand marketing for 15+ years. Robert has lived and worked in Asia for ten years, traveled to 35 countries, and is passionate about bridging successful communication and results across cultures.
Previously at
13+ Years
of Experience
Giorgio is a design director with more than 13 years of experience delivering value to businesses and people with digital experiences across scales, industries, and markets. He collaborates closely with key stakeholders to help define innovation, solve problems, and create meaningful, tangible solutions that meet user expectations and reach business success. Giorgio has worked as head of design at startups, design advisor at a Fortune 500 company, and led UI/UX design teams at Deloitte Digital.
Previously at
10+ Years
of Experience
Arvind is a consultant with more than 10 years of experience, including at KPMG Global Strategy Group, Goldman Sachs, and EY across the Middle East, America, India, and Europe. He has delivered 30+ projects, including growth strategies and business plans; M&A and financial analyses; pitch decks; and go-to-market, branding, and digital strategies. Arvind has a demonstrated track record in planning and delivering complex transformations ranging from $2 million to $1 billion. He holds an MBA from HEC Paris.
Previously at
13+ Years
of Experience
Ernesto is a business intelligence professional with more than 13 years in the field. With his expertise in data warehousing, Amazon Redshift, MS SQL Server, ETL (SSIS), Tableau Desktop, and Tableau Server, he helps companies integrate and organize data from multiple sources to be used for reporting and analysis. Ernesto’s attention to detail, strategic thinking, and expertise make him a highly qualified individual for various projects.
Previously at
Looking for guidance about the perfect customer insights consulting service for your needs?
Looking for guidance about the perfect customer insights consulting service for your needs?
UNRIVALED EXPERTISE
Having previously worked with these leading global companies, our talent brings valuable insights and expertise to deliver world-class outcomes.
Experience the cutting-edge benefits our clients enjoy from the global Toptal network.
Challenge: Since its inception, Casper has disrupted the brick-and-mortar sleep retail market by offering innovative digital solutions to improve the customer buying experience. As a predominantly digital brand, Casper needed to update its commerce platform to deliver a consistent yet personalized buying experience for shoppers across all channels.
Solution: Without the needed technical expertise in-house, Casper sought out Toptal to simplify its platform integration and help construct a headless architecture for omnichannel versatility. Its new Commerce Cloud solution delivers a unified commerce experience across all devices, with a flexible ecosystem for building customer-centric experiences.
Impact: Casper’s infrastructure design now powers a hassle-free shopping experience that feels natural and voluntary for the buyer.
Newsweek and Statista’s rankings were based on an independent survey of more than 2,400 decision-makers at Fortune 500s.
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Highest ranked across all industries
Other Professional Services
Methodology for the Rankings
How likely the respondent is to recommend the selected company to others.
Measures the convenience of interaction with the company and efficiency of processes.
Measures the company’s cost-effectiveness and quality relative to price.
Measures whether the company consistently meets or exceeds expectations in quality and timeliness of deliverables.
Measures the company’s ability to consistently fulfill commitments and maintain customer trust.
OUR THOUGHT LEADERSHIP
Read the latest articles and resources to keep you current on emerging trends in consumer behavior analysis, data-driven strategies, customer experience design, and more.
Gather, analyze, and prioritize the voice of the customer to unlock product design solutions that improve client satisfaction and boost revenue.
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Expertise
Previously at
CUSTOMER INSIGHTS RELATED OFFERINGS
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