TRUSTED BY LEADING BRANDS
Our Services
Boost customer engagement with Toptal’s CRM Implementation Services. We leverage industry-leading expertise and proven best practices to deliver CRM strategy development, data migration, customization, and training. Our services empower businesses to optimize CRM performance and achieve long-term success.
Looking for guidance about the perfect CRM implementation service for your needs?
Get a Free Consultation NowOur CRM experts, with experience at leading companies, develop and deploy tailored solutions to meet your business needs and unique industry demands for sustainable results and long-term success.
Growth and Digital Marketing Practice LeadJeff is a renowned expert in data-driven growth strategies and content marketing, with more than 15 years of experience in developing comprehensive demand generation and digital growth programs. Previously at Accenture Song, he led the Cross-Channel Audience and Customer Growth division, focusing on innovative strategies in various sectors. As a Senior Growth Strategist, he enhances digital methodologies for enterprise clients and plays a key role in team development and optimizing digital performance. Jeff has a strong track record in executing successful international campaigns and continues to leverage this expertise in his current endeavors.Jeff is a renowned expert in data-driven growth strategies and content marketing, with more than 15 years of experience in developing comprehensive demand generation, including SEO, along with other paid, owned, and earned digital channels.
Previously At
Growth and Digital Marketing Practice Lead
Jeff is dedicated to helping clients of all sizes build digital marketing strategies that directly impact revenue. With a background in digital growth consulting with Accenture, Jeff brings expertise across demand generation strategies, content, campaigns, lead and funnel management, operating model design, cost optimization, martech and data, and digital transformation.
Previously at
Experience
15+ Years
Delivery Manager
Rachael serves as a Delivery Manager at Toptal with a focus on leading diverse global teams in developing innovative solutions for our clients. She works across multiple disciplines, including technology, marketing, and management consulting. Rachael specializes in managing people and client relationships, process optimization, and driving teams toward optimal business outcomes.
Previously Managed Client
Experience
9+ Years
10+ Years
of Experience
Alex has more than 10 years of experience driving the SDLC for property and customer relationship management systems (PMS, CRM), proprietary applications, Salesforce, and technology integrations in fast-paced Agile environments. He identifies the most impactful initiatives to maximize roadmap development and backlog management. Alex is engaging and strategic with a history of process innovation and product launch ability and has worked in travel, customer support, wealth management, and loyalty.
Previously at
28+ Years
of Experience
Avalon is recognized for his successful business, digital, Agile, and AI transformations, leveraging his considerable product, program, and project management experience. He is a certified MIT Artificial Intelligence Strategist, PMI Project Management Professional (PMP), Disciplined Agile Value Stream Consultant (DAVSC), Disciplined Agile Coach (DAC), and Disciplined Agile Senior Scrum Master (DASSM). He has outstanding power skills and the ability to align with all levels of an organization.
Previously at
11+ Years
of Experience
Kevin is a senior digital marketing professional with a background in the tier 1 consumer electronics category and agency experience in consumer retail, wireless and internet communications, retail finance, and SaaS. He has a deep technical knowledge of all major digital marketing tactics. His specialties are designing end-to-end digital marketing campaigns that connect with customers at all relevant touch points and generating business results.
Previously at
19+ Years
of Experience
Adrian is a distinguished CRM expert with 19+ years of experience. He specializes in enhancing CRM systems within the finance industry, showcasing his adeptness in Oracle PL/SQL, Java, and C++. His notable contributions include internal process automations and CRM application development, streamlining operations, and improving client interaction.
Previously at
17+ Years
of Experience
Erita is a certified project manager with more than 17 years of experience managing technical projects from initiation to deployment, following Agile or predictive approaches. She has expertise in software engineering and a strong interest in cloud, big data, and machine learning.
Previously at
11+ Years
of Experience
Nirmala is a nine-time certified Salesforce application architect and integration architect with more than 11 years of experience in Salesforce applications development as an architect or lead developer for Salesforce projects. She has worked extensively on Salesforce development, customization, and integration, Salesforce Lightning Platform, Sales Cloud, Service Cloud, Community Cloud, Pardot, Marketing Cloud, Financial Services Cloud, and nCino.
Previously at
15+ Years
of Experience
Manali has worked in several organizations as a Scrum master of multiple development teams. She follows all Scrum ceremonies and manages stakeholders’ expectations to prepare and track the risk matrix. She adheres to budget plans and updates reports to appropriate stakeholders. Manali is committed to designing user-centric experiences and is passionate about working with teams whose vision aligns with her values.
Previously at
21+ Years
of Experience
Felipe is a marketing and advertising professional with more than 21 years of experience in service, general management, communications, marketing consulting, strategy design, ad campaign creation, and direct or relationship marketing. Having worked on planning, statistics, research, public relations, and below-the-line advertising, Felipe is highly sensitive to consumers and brand management aptitudes, and has a remarkable ability to design marketing plans according to the needs of a given brand.
Previously at
17+ Years
of Experience
Michelle is a visionary and curious leader with 17+ years of experience in strategic marketing, business development, and finance. She contributes most effectively to projects that impact end customers directly and require exceptional collaboration and creativity. Michelle has a sharp eye for strategy and has worked with some of the world's top brands, including Ferrari, BMW, Coca-Cola, Red Bull, Mars, Air Miles, Visa, Mastercard, and Accenture.
Previously at
23+ Years
of Experience
Bogdan has 23+ years of hands-on experience with enterprise-level systems, delivering many large projects for top organizations in energy, pharma, telecom, e-commerce, banking, and the public sector. As a solutions architect, Bogdan can drive a solution from concept to production or provide end-to-end POCs (or MVPs) regarding solution architecture, design, development, and release pipelines.
Previously at
9+ Years
of Experience
Amit is a Salesforce professional who has earned 12 Salesforce certifications and gained more than eight years and 20,000 hours of practical exposure, gathering a solid understanding of Salesforce and third-party applications.
Previously at
30+ Years
of Experience
Peter is a seasoned data platform expert specializing in the Microsoft stack, including Azure. With skills ranging from data architecture and engineering to database administration and development, his 30+ years of experience, multiple certifications, and passion for learning set him apart in addressing clients’ diverse data requirements.
Previously at
10+ Years
of Experience
Praveen is a cross-channel marketing specialist with 10 years of experience in email, SMS, and push marketing. He has worked with various companies across multiple disciplines, including finance, software, and retail. As a top-performing and highly motivated Salesforce Marketing Cloud consultant, Praveen has excellent Salesforce Integration Cloud experience and a history of managing high-level automation and migration projects.
Previously at
8+ Years
of Experience
Daniel is an experienced marketing manager in the tourism, technology, entertainment, and cultural industries. He has led successful marketing strategies for HBO Max, Electrolux, Skyscanner, and Platzi—driving substantial growth. Proficient in content marketing, SEO, lifecycle marketing, and advertising, Daniel is committed to forging meaningful customer connections through marketing and team leadership.
Previously at
5+ Years
of Experience
Daniel is a data scientist and engineer with a strong background in data life cycle. He excels at crafting efficient data pipelines, designing databases, conducting advanced analyses, and harnessing machine learning.
Previously at
Looking for guidance about the perfect CRM implementation service for your needs?
Looking for guidance about the perfect CRM implementation service for your needs?
UNRIVALED EXPERTISE
Having previously worked with these leading global companies, our talent brings valuable insights and expertise to deliver world-class outcomes.
Discover the cutting-edge benefits our global clients enjoy from the Toptal network.
Challenge: Following a company restructuring, a leading investment advisory firm was left with limited technical expertise and a data-integration strategy bogged down by manual tasks and inefficient legacy applications. The firm needed expert developers to eliminate these costly manual tasks, revamp their CRM, and train nontechnical teams to effectively leverage the new tools.
Solution: Toptal assembled a specialized team led by an experienced project manager to quickly assess and address the client’s outdated systems. Over 18 months, they rebuilt 10 applications using an API-first strategy, automating processes and training teams to optimize the new solutions.
Outcome: The new API-focused operating model saved the client 5,000 hours annually, valued at $500,000, while improving data consistency and reducing errors. By replacing peer-to-peer dependencies, Toptal’s solution enhanced functionality and created a scalable architecture for future growth.
CRM Leader
J.D. Power Award-winning Investment Advisory
Newsweek and Statista’s rankings were based on an independent survey of more than 2,400 decision-makers at Fortune 500s.
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Highest ranked across all industries
Other Professional Services
Methodology for the Rankings
How likely the respondent is to recommend the selected company to others.
Measures the convenience of interaction with the company and efficiency of processes.
Measures the company’s cost-effectiveness and quality relative to price.
Measures whether the company consistently meets or exceeds expectations in quality and timeliness of deliverables.
Measures the company’s ability to consistently fulfill commitments and maintain customer trust.
OUR THOUGHT LEADERSHIP
Read the latest articles and resources to keep you current on emerging trends in CRM strategy development, sales automation, customer data management, and more.
Customer Relationship Management systems provide businesses with more clarity and information about customer behavior, helping boost sales, retain existing customers, and attract new ones. In this article, Toptal Software Developer Leif Gensert outlines the basic challenges of CRM integration and explains what you can do to make the process as efficient and frictionless as possible.
Read MoreCRM Implementation Related Offerings
Pair Toptal’s CRM Implementation Services with related competencies to effectively tackle your business challenges.
Looking for guidance about the perfect CRM implementation service for your needs?
Get a Free Consultation Now
