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Unlock the full potential of your customer data with CRM solutions built for scale and clarity. From strategy through implementation, we develop systems that align teams and drive measurable business outcomes.
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Get a Free Consultation NowOur CRM development experts, with experience at leading companies, develop and deploy tailored solutions to meet your business needs and unique industry demands for sustainable results and long-term success.
CEO, Technology ServicesAs Toptal’s CEO of Technology Services, Robert leads strategy and operations across our technical services portfolio, spanning AI, automation, and operations. He previously served as Deloitte’s Managing Director & Chief Commercial Officer, transforming its Cloud Operate and Engineering business into a multibillion-dollar operation. He held senior roles at IBM, Velocity, co-founded Corio, and was CIO for two Fortune 500 companies.As Toptal’s CEO of Technology Services, Robert leads strategy and operations across our technical services portfolio, spanning AI, automation, and operations. He previously served as Deloitte’s Managing Director & Chief Commercial Officer, transforming its Cloud Operate and Engineering business into a multibillion-dollar operation. He held senior roles at IBM, Velocity, co-founded Corio, and was CIO for two Fortune 500 companies.
Previously At
CEO, Technology Services
As Toptal’s CEO of Technology Services, Robert leads strategy and operations across our technical services portfolio, spanning AI, automation, and operations. He previously served as Deloitte’s Managing Director & Chief Commercial Officer, transforming its Cloud Operate and Engineering business into a multibillion-dollar operation. He held senior roles at IBM, Velocity, co-founded Corio, and was CIO for two Fortune 500 companies.
Previously at
Technology Experience
35+ Years
Delivery Manager
Rachael serves as a Delivery Manager at Toptal with a focus on leading diverse global teams in developing innovative solutions for our clients. She works across multiple disciplines, including technology, marketing, and management consulting. Rachael specializes in managing people and client relationships, process optimization, and driving teams toward optimal business outcomes.
Previously Managed Client
Experience
9+ Years
16+ Years
of Experience
Satish is a lifelong learner and seasoned software professional with more than 16 years of experience. He specializes in Salesforce and holds 12 certifications, including consultant, architect, administrator, app builder, and developer credentials. With experience as a technical architect, he has led the design and development of Salesforce implementations. Satish is known for his commitment to quality and consistently goes above and beyond to deliver exceptional results.
Previously at
9+ Years
of Experience
Bhavya is a passionate Salesforce developer with a strong understanding of Salesforce Lightning and experience implementing solutions on the Sales and Service Cloud to meet various requirements. She has expertise in standard configuration and customization using Apex and experience with Lightning Components. She can migrate changes to production using Copado, Ant, and change sets, and she loves exploring the latest and greatest features of the Salesforce platform.
Previously at
32+ Years
of Experience
Luis’s strongest skill is SQLPerformance. After more than 32 years of hands-on practice and training on SQL Server and gaining the SQL Server Microsoft certification, Luis is highly skilled in MySQL and PostgreSQL; developing and fixing queries, indexes and procedures; and addressing other SQL performance-related issues.
Previously at
18+ Years
of Experience
Jenn is a Salesforce administrator and developer who is driven by challenges and exceptional at what she does because she genuinely cares. An accomplished veteran of the Salesforce ecosystem, she specializes in the intersection of technology, people, and process. Jenn is an architect who builds for scalability, an author who configures for clarity, and an educator who empowers for adoption.
Previously at
10+ Years
of Experience
Alex has more than 10 years of experience driving the SDLC for property and customer relationship management systems (PMS, CRM), proprietary applications, Salesforce, and technology integrations in fast-paced Agile environments. He identifies the most impactful initiatives to maximize roadmap development and backlog management. Alex is engaging and strategic with a history of process innovation and product launch ability and has worked in travel, customer support, wealth management, and loyalty.
Previously at
20+ Years
of Experience
Joan is an enterprise architect who excels in providing technology and architecture visions that align with business priorities and corporate long-term strategy. With over 20 years of hands-on experience working as an IT professional, she has established herself as a leader, advisor, collaborator, educator, and influencer in the area of architecture design.
Previously at
14+ Years
of Experience
Swagata is an accomplished Salesforce architect with more than 14 years of experience. He is proficient across the Salesforce ecosystem, including design functions, migration strategies, and integration tools. He holds multiple Salesforce certifications and has extensive consulting experience in the healthcare, retail, and financial services industries.
Previously at
10+ Years
of Experience
Vanessa is an energetic and highly competent Certified Information Systems Security and Project Management Professional (CISSP, PMP). She has spent 10+ years successfully directing complex technical programs for companies like Salesforce, Microsoft, and Boeing. Vanessa also has an excellent track record demonstrating leadership abilities, executive decision-making, complex problem-solving, detailed project planning, and effective communication.
Previously at
6+ Years
of Experience
Amit is a Salesforce professional who has earned 12 Salesforce certifications and gained more than eight years and 20,000 hours of practical exposure, gathering a solid understanding of Salesforce and third-party applications.
Previously at
13+ Years
of Experience
Priyanka has implemented and enhanced 100+ Salesforce applications with users ranging from five to 1000+. As a Salesforce developer and consultant, she has eight certifications and 13+ years of experience converting business processes to real-time applications while applying best practices in solution design and implementation. Priyanka finds immense happiness in using her Salesforce expertise to bring business value by saving cost/time, making clients' lives easier, and increasing productivity.
Previously at
47+ Years
of Experience
Art has decades of data architecture and cloud-computing consulting experience—mostly in building enterprise data warehouses. Art is an end-to-end solution architect and chief problem solver with a long history of focused execution—according to a statement of work—and successful delivery in a team setting.
Previously at
10+ Years
of Experience
Praveen is a cross-channel marketing specialist with 10 years of experience in email, SMS, and push marketing. He has worked with various companies across multiple disciplines, including finance, software, and retail. As a top-performing and highly motivated Salesforce Marketing Cloud consultant, Praveen has excellent Salesforce Integration Cloud experience and a history of managing high-level automation and migration projects.
Previously at
25+ Years
of Experience
Carla is a results-driven global marketing leader with expertise across B2B marketing disciplines. She builds high-performing teams and strategies, leveraging deep experience in product and growth marketing and marketing operations. Carla has led multiple companies from early-stage to successful exits—including acquisitions by Veritas, Atos, and Ingram Micro. She is an expert in marketing technology, including SEO, ABM, CRM, customer data platforms, AI, automation, project management, and SaaS.
Previously at
18+ Years
of Experience
As a product manager, Michelle has been instrumental in developing a customer servicing mobile application enabling customers to file a claim, implement policy servicing, and purchase insurance easily. She is adept at managing multiple stakeholders and liaising across the business and driving adoption and change management. Michelle has over 18 years of marketing and CRM experience across consumer goods, retail, and financial services.
Previously at
13+ Years
of Experience
Dmitrijs is a seasoned Magento developer skilled in managing AWS server setups, developing microservices, and streamlining CI/CD pipelines. He specializes in back- and front-end development, particularly within Magento, and has integrated various systems such as PIM, ERP, and CRM. He leads development processes and documentation, ensuring best practices and client satisfaction. With Adobe Certified Expert and Professional certifications, Dmitrij brings deep knowledge of Magento architecture.
Previously at
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UNRIVALED EXPERTISE
Having previously worked with these leading global companies, our talent brings valuable insights and expertise to deliver world-class outcomes.
Experience the cutting-edge benefits our clients enjoy from the global Toptal network.
Challenge: After a company restructuring, a leading investment advisory firm faced a shortage of technical expertise and a data integration strategy hindered by manual processes and outdated legacy systems. To stay competitive, the firm needed a customer-centric, data-driven solution to streamline client management and drive smarter, faster decision-making.
Solution: Toptal swiftly assessed the client’s current system and isolated issues with outdated management and unscalable peer-to-peer connections across their many apps. Leveraging Agile techniques to implement MuleSoft API, Toptal spent 18 months instituting an API-first strategy to replace old processes with automated, modernized solutions for 10 of the client’s applications.
Outcome: The new API-focused operating model saved the client 5,000 hours annually, valued at $500,000, while improving data consistency and reducing errors. By replacing peer-to-peer dependencies, Toptal’s solution enhanced functionality and created a scalable architecture for future growth.
CRM Leader
J.D. Power Award-winning Investment Advisory
Newsweek and Statista’s rankings were based on an independent survey of more than 2,400 decision-makers at Fortune 500s.
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Highest ranked across all industries
Other Professional Services
Methodology for the Rankings
How likely the respondent is to recommend the selected company to others.
Measures the convenience of interaction with the company and efficiency of processes.
Measures the company’s cost-effectiveness and quality relative to price.
Measures whether the company consistently meets or exceeds expectations in quality and timeliness of deliverables.
Measures the company’s ability to consistently fulfill commitments and maintain customer trust.
OUR THOUGHT LEADERSHIP
Read the latest articles and resources to keep you current on emerging trends in CRM strategy, CRM integrations, customer data management, and more.
Customer Relationship Management systems provide businesses with more clarity and information about customer behavior, helping boost sales, retain existing customers, and attract new ones. In this article, Toptal Software Developer Leif Gensert outlines the basic challenges of CRM integration and explains what you can do to make the process as efficient and frictionless as possible.
Read MoreCRM Development Related Offerings
Pair Toptal’s CRM Development with related competencies to effectively tackle your business challenges.
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