Digital Data Project Manager
2020 - PRESENTEnterprise Client- Leveraged the Agile process to successfully drive delivery of a customer data platform (CDP) for a pilot market, providing a proof of concept, leading to the CDP program being greenlighted to be implemented across the entire enterprise.
- Acted as a Scrum Master for a team of 23 data scientists and developers, working to integrate 7 data sources into a customer data platform (CDP) in order to implement marketing use-cases and activations, leveraging machine learning workflows.
- Coached team members in the Agile process, facilitating daily stand-ups, backlog grooming meetings, sprint reviews, and retrospectives, managing sprints and tasks on Azure DevOps and Jira and driving project delivery.
- Created and maintained project documentation on teams, ensuring that data layer documentation was kept up to date as entities and fields evolve in the unification and harmonization process.
- Managed teams of front-end and back-end developers implementing time-sensitive critical web tagging for Google Tag Manager (GTM) on two separate Magento eCommerce stores to integrate web behavior data into the CDP, keeping the project on schedule.
- Coordinated the technical go-live of the CDP, partnering with a DevOps engineer to create and implement the release process, go/no-go process, and navigate enterprise approvals (IT security).
- Managed the hyper-care period, fixing bugs and ensuring that the communication between the CDP and the applications it enables was efficient and working smoothly, preparing the system for operational readiness and handover to global IT.
- Composed weekly operating committee one-page reports, market weekly updates, and steering committee reports, ensuring all relevant achievements were highlighted, and any risks were surfaced in order to successfully mitigate or avoid them.
- Implemented a risk and issue register, effectively managing risk to the project, to ensure the project was delivered within scope, on schedule, and on budget.
Project Manager
2019 - 2020Spacemesh- Served as the project manager working across research, development, marketing, and community teams. Key deliverables across all verticals including the full rebrand, new website, Spacemesh app, protocol overview online experience, local testnet, testnet guide and documentation, ambassador program, protocol paper v1.0, and media placements in major publications.
- Managed the design and development teams to ensure all technical deliverables were within scope, budget, and on schedule.
- Supervised the DevOps team working on the technical infrastructure on AWS for iterative closed testnets, resulting in Terraform scripts that could be configured to launch between 200-1,500 nodes across 1-5 regions.
- Oversaw a cross-functional team of core protocol developers to deliver the local testnet and the Spacemesh app.
- Facilitated agile meetings to drive delivery across development, research and marketing teams, including daily standup, sprint planning, retrospective, review, and backlog grooming meetings, and managed backlogs across ZenHub, GitHub projects, and Asana.
- Created a unified view of all priorities across research, development, and marketing teams to get everyone on the same page and drive delivery using Unito.io, saving time and effort on project management tool migration.
- Worked with our PR vendor as a point of contact—achieving 87 media placements across mainstream, finance, investing, and crypto-trade media including Forbes and Cointelegraph in FY2019.
- Worked with the research team, as well as design and development teams, to deliver the protocol overview online experience.
- Launched and ran the Spacemesh Ambassador program, managing a community of ambassadors around the globe who put on events and promote Spacemesh via social media.
- Coordinated and posted weekly updates to the Spacemesh website and promoted those updates across social media, including Twitter, Facebook, Telegram, and various blockchain communities and the Proof of Work mailing list.
- Collaborated with development and design vendors to create the updated spacemesh.io website, and managed the site after launch: iterating on SEO, ensuring that the site remained highly available, building out new functionality as needed, and responding to and solving bugs as they arose in a timely manner.
Technical Project Manager
2018 - 2019CodersClan- Served as a technical project manager working across nine customer accounts, managing various technical initiatives, including full website builds, web and mobile application development.
- Worked on the following accounts: Panaya, Pepperi, Verint, Checkmarx, 21MCapital, iAngels, CoinMama, Blueseedling, LawGeex, and Ace Labs.
- Gathered customer requirements, wrote technical specifications, created estimations, and managed teams of cross-functional developers to deliver various technical deliverables within scope, budget, and on schedule.
- Acted as the sole point of contact for customers, ensuring operational excellence and the highest quality of deliverables.
- Worked on the following full website builds: 21Capital.com, LawGeex.com, and Ace-labs.io.
- Optimized page load speed performance for Panaya.com to improve SEO ranking. Reduced page load speed from 12s to 4.9s.
Technical Project Manager
2018 - 2018T-Mobile- Served as the technical project manager in a short-term consulting role to move a CI/CD platform serving internal and frontline T-Mobile applications onto a self-service model, consolidated diverse ticketing systems into one unified customer service system, automated operations to increase capacity, and advised senior management on strategy—leading to a 21% increase in personnel budget for Q2 2018. Also contributed to the Kubernetes Telemetry Service project as a scrum master.
- Collaborated with senior management to create a walking deck for the cloud workload solutions team and pitch for increased funding, leading to a $720,000 increase to the personnel budget for Q2 2018.
- Worked with the principal CICD Platform architect to support the agile development process for one cross-functional DevOps team developing the Kubernetes Telemetry Service, a Prometheus-based API to monitor, alert and emit events for customer workloads.
- Coordinated the design and build of self-service customer portal for the CICD platform, automating 80% of customer use-cases by reducing needed human touchpoints, expanding the customer intake capacity, enabling a free tier of customer support, as well as expanding customization capability to increase revenue.
- Worked with the customer site reliability engineering team to create a unified ticketing portal for customers of the CICD platform leveraging Jira, enabling more accurate metrics and reporting, including “cost per ticket” information.
- Managed a small team to automate common operations tasks, including turning Slack messages into Jira tickets, product monitoring metric creation, and reporting in order to expand the capacity of operations personnel and reduce the discrepancy between tickets created and tickets serviced.
- Maintained project management deliverables on Confluence, including the project plan, project schedule, status reports, meeting minutes, risk and issue logs, and any other documentation related to the management and administration of the project.
Technical Program Manager
2017 - 2018Rackspace- Served as the technical program manager responsible for coordinating cross-team collaboration and integration efforts, as well as the agile process across five cross-functional DevOps teams developing an end-to-end CICD platform designed to accelerate the deployment of business applications to the cloud.
- Worked with the director of product development to support the agile development process (both scrum and kanban) for five cross-functional DevOps teams: app security, development services, app delivery, infrastructure and logging, and metrics and eventing.
- Coordinated the governance of open-source projects with executive leadership, including defining a strategy for managing OSS licenses, development best practices, and implementation of correct documentation of fair use in SCM.
- Provided day-to-day support in diverse areas including project planning, reporting, costing, team building, and workshops, and facilitate standard agile meetings (daily scrum, sprint planning, retrospective, sprint review, and backlog grooming).
- Supported the engineering teams to manage their epics and stories in Jira, working to achieve appropriate granularity in story size, and driving achievable, actionable sprint commitments, ensuring delivery every iteration.
- Maintained project management deliverables on Confluence, including the project plan, project schedule, status reports, meeting minutes, risk and issue logs, and any other documentation related to the management and administration of the project.
- Worked with the product owner to iterate on a high-level roadmap and maintained organizational alignment in the development efforts across teams.
- Worked proactively to navigate stories through dependencies with other teams, spearheading cross-team collaboration and integration efforts to reduce team silos and increase the internal adoption of microservices.
Technical Program Manager
2017 - 2017Datapipe (acquired by Rackspace)- Served as the technical program manager responsible for coordinating the cross-team collaboration and integration efforts, as well as the agile process across five cross-functional DevOps teams developing an end-to-end CI/CD platform designed to accelerate the deployment of business applications to the cloud.
- Worked with the director of product development to support the agile development process (both scrum and kanban) for five cross-functional DevOps teams: app security, development services, app delivery, infrastructure and logging, and metrics and eventing.
- Provided day-to-day support in diverse areas including project planning, reporting, costing, team building, and workshops, and facilitating standard agile meetings (daily scrum, sprint planning, retrospective, sprint review, backlog grooming).
- Supported the engineering teams to manage their epics and stories in Jira, working to achieve appropriate granularity in story size, and driving achievable, actionable sprint commitments—ensuring delivery every iteration.
- Maintained project management deliverables on Confluence, including the project plan, project schedule, status reports, meeting minutes, risk and issue logs, and any other documentation related to the management and administration of the project.
- Worked with the product owner to iterate on a high-level roadmap and maintained organizational alignment in development efforts across teams.
- Worked proactively to navigate stories through dependencies with other teams, spearheading cross team collaboration and integration efforts to reduce team silos and increase internal adoption of microservices.
Scrum Master
2016 - 2016Capital One- Served as the scrum master and backlog owner for three DevOps teams within Capital One Investing, a platform with 1.5 million daily active users and $30 billion in investments under management.
- Implemented an agile process (both scrum and kanban) for the DevOps teams working to migrate from legacy data centers to Amazon Web Services (AWS) public cloud by creating and maintaining automated CI/CD pipeline and associated digital infrastructure.
- Composed necessary documentation, including timelines, dashboards and project charters, and maintain team space on Confluence and Pulse.
- Managed and owned the backlog on VersionOne and Jira to assist the Product Owner, ensuring that stories are well-groomed and prioritized correctly.
- Facilitated standard agile process-driven meetings and coached individual team members on agile best practices.
- Coordinated the releases to production across multiple cross-functional teams, including release management, system integration, and database support.
- Collaborated with teams to define requirements.
- Developed, communicated, and drove project-schedule commitments.
Project Manager II
2015 - 2016Microsoft- Served as the project manager and was assigned to two strategic initiatives within MS Procurement: responsible sourcing (supplier diversity and sustainable sourcing) and CSS outsourcing consolidation.
- Assisted senior project managers in meetings—taking and distributing detailed notes.
- Recorded and followed up on action items—capturing and reporting relevant updates.
- Produced detailed project reports and status updates in a weekly cadence.
- Developed and maintained accurate and detailed project timelines.
- Performed a gap analysis, assisted in project prioritization and selection, and created an engagement plan with internal MS stakeholders.
- Composed and edited communications in various media for distribution.
- Created and maintained a project with SharePoint sites with key project deliverables and task lists.
- Formated PowerPoint decks for monthly strategic reviews, responsible sourcing’s walking deck, and weekly status meetings, maintaining alignment with MS procurement brand identity.
- Designed the layout of the committee on supplier ratings (COSR) phase 1 report.
Project Manager I
2015 - 2015Expedia- Served as the scrum master and agile process manager responsible for five cross-functional user experience teams—driving adoption of Trello (project management tool migration) to 98% among the broader UX team of 90 designers.
- Facilitated standard agile-process-driven meetings, communicating decisions across five UX and product teams and adjusting UX team assignments and business expectations accordingly.
- Drove the project/sprint lifecycle by driving trade-off decisions between schedule, functional scope, and quality.
- Identified, communicated, organized, and resolved project issues and actively managed risk.
Project Manager
2014 - 2015CRE8 Independent Consultants- Managed various technical initiatives including website and database development.
- Edited reports and assisted with technical writing, blueprinting, and creation of change action plans.
- Collaborated with president to plan, develop, and implement marketing campaigns—resulting in the acquisition of new client accounts.
- Researched AM LAW 200 companies to create detailed lead sheets and databases. Maintained the databases by updating client records and information.
- Worked with a team of two developers to implement internal tools and processes.