Toptal transforms customer service operations for Fortune 500 Composite materials leader.
A fiberglass composites company faced slow customer service due to manual processes and fragmented systems. Toptal modernized operations to enhance efficiency.
Client
A Fortune 500 building materials leader with multibillion-dollar revenue in insulation and roofing solutions.
Employees
Industry
IndustrialsDelivered Services
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Schedule a CallChallenge
The company’s customer service operations had slow response times due to a cumbersome system and data silos complicating access to customer information.
Solution
Modernizing Operations
Toptal provided a senior Ruby on Rails developer who modernized the service platform with React for front-end development and introduced automation tools.
Enhancing Integration
Toptal achieved seamless integration through well-defined APIs, creating a centralized data management system to eliminate silos and improve accuracy.
Outcome
Improved Responsiveness
The collaboration with Toptal enhanced responsiveness and interaction quality, significantly improving customer service operations.
Advanced Analytics
Centralized data facilitated advanced analytics capabilities, empowering deeper insights for personalized decision-making and expanding digital offerings.
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