Toptal eliminates call drops for a software company’s field service management application.
A business software company required an overhaul for its field service management application to resolve critical performance issues and prevent contract cancellations.
Client
A U.S.-based software company providing field service management tools for tradespeople and small businesses.
Employees
Revenue
Industry
TechnologyDelivered Services
Get a free consultation now
Schedule a CallChallenge
The call interface of the company’s application frequently cut out during conversations and would often render the product unusable, leading to customer complaints.
Solution
Comprehensive Analysis
Toptal conducted a detailed investigation to identify root causes of call drops and debug the application to ensure reliable communication.
Refined Processes
Toptal implemented systematic testing and development practices to resolve inefficiencies and enhance future feature development.
Outcome
Increased Customer Satisfaction
Transitioning service classes led to a reduction in daily support calls, completely eliminating customer complaints about call drops.
Restored Client Trust
Toptal’s systematic testing and practices restored client trust, enabling effective management of new features and positioning the company for growth.
Get a free consultation now
Schedule a Call