Toptal helps business applications firm validate AI-powered communications platform.
A business applications firm partnered with Toptal to develop an AI-powered platform for capturing, processing, and searching incoming communications while supporting stringent deployment requirements.
Client
A US-based business applications firm building software and IT services for government and enterprise clients.
Revenue
Industry
TechnologyDelivered Services
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The firm relied on manual processes to manage information arriving through email, LinkedIn, and voicemail, leaving important details difficult to capture, search, and act on. The company needed to validate an automated approach before investing in a full production platform.
Solution
Modular AI Architecture
Toptal designed a three-layer architecture for ingestion, enrichment, and search, using modular workers for optical character recognition, entity extraction, translation, summarization, and image intelligence while dynamically routing content through the appropriate processing steps.
Flexible, Secure AI Foundation
Toptal used open-source, self-hosted models to support air-gapped and GovCloud environments while combining structured filtering with semantic search to make communications easier to find and analyze.
Outcome
Successful Proof of Concept
The proof of concept (POC) successfully processed real communications through the complete pipeline, extracting structured information and making content searchable through both keyword filters and semantic meaning.
Production Investment Secured
The successful POC validated the technical approach and gave the firm confidence to greenlight a second phase, replatforming the solution onto AWS EKS for greater scalability, resilience, and production use.
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