Toptal helps secure messaging company reduce dropped connections by more than 70%.
A secure communications company partnered with Toptal to improve messaging reliability, stabilize real-time audio and video calls, and strengthen its platform’s scalability.
Client
A Spain-based secure communications company offering an encrypted messaging platform with real-time calls.
Industry
TechnologyDelivered Services
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The company’s secure messaging platform suffered from dropped calls, delayed message delivery, and limited operational visibility. These issues undermined user confidence, increased support requirements, and slowed development.
Solution
Real-time Communication Improvements
Toptal implemented WebRTC and Coturn infrastructure to improve connection reliability and reduce latency across networks, while strengthening mobile and back-end integration to support more consistent real-time communication.
Improved Performance and Automation
Toptal optimized back-end performance, implemented event streaming with Kafka, and introduced CI/CD pipelines, containerized services, and automated monitoring to improve scalability and streamline deployments.
Outcome
70% Fewer Dropped Connections
The improvements reduced dropped connections by more than 70%, delivering more reliable, low-latency communication while enabling the back end to support three to five times as many concurrent users without downtime.
50% Faster Deployments
Automated deployment and monitoring processes reduced deployment times by 50%, accelerated issue resolution, and enabled the company to scale its communications platform without expanding its engineering team.
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