Toptal full-stack developers clear 6 months of backlogged bugs in 6 weeks.
In addition to employee burnout, the company risked losing multiple Fortune 100 clients if they failed to resolve the bugs in a timely manner.
Client
A global AI and data analytics software company helping teams prepare, blend, and analyze data.
Industry
TechnologyDelivered Services
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Software defects can cause critical errors and widespread user dissatisfaction for tech brands. A big data software provider was facing a six-month backlog of these defects, reported by their top clients. Their engineers were overwhelmed, trying to simultaneously address incoming reports and product development—reducing productivity and feuling staff turnover.
Solution
Reimagining the ticketing process
Toptal brought in a team consisting of a technical lead and four specialized senior engineers with 50 years of combined experience. Toptal’s delivery manager overhauled and optimized the company’s existing, rudimentary ticketing system.
Addressing errors, building a foundation
In only six weeks, Toptal’s team cleared the six-month backlog while simultaneously processing day-to-day tickets. In a 14-month span, they resolved 266 top-priority product defects and managed countless daily tasks.
Outcome
Efficient solutions, streamlined
Toptal’s solution enables the software provider to improve the end-user experience across all products. Toptal’s experts are now training a dedicated in-house team to transition to their scalable ticket processing system.
Outside support improves morale
Support from Toptal reduced the burden of task switching for the client’s engineers, and increased their time for more meaningful projects. Now that the company’s engineers can focus on development initiatives within their dedicated product teams, productivity has skyrocketed.
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