James Tucker

Designer

San Francisco, CA, United States

Member since May 30, 2018

James is an idea machine and master problem-solver when it comes to user interfaces. He is passionate about making users love the product because of the naturally intuitive adoption the user has with the UI. James fuses cognitive science techniques with clever interaction design to make products people love.

James is now available for hire

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Portfolio

Digital Design

Cerebro
- UX Design
- User Testing
- SaaS
- Wireframing
- User Journeys
- Reports
- User Interface (UI)
- Mobile
- Responsive Design
- UI Style Guides
- Application Insights
- Healthcare
- Startups
- Hospitals
- UX Research
Tenfold
- SaaS
- Redesign
- UX Research
- UI Pattern Library
- User Testing
- UI Design
- UX Prototyping
- Startups
- Mobile
- Responsive Design
- Electron.js
- Branding
EventCandy
- UI Design
- Wireframing
- Rapid Prototyping
- UI Style Guides
- Logo Design
- Consumer Applications
- Music Industry
Tubular Labs
- Product Design
- UX Design
- User Interface (UI)
- SaaS
- Entertainment & Leisure
- Big Data
- Analytics
- Remote User Testing
- Visualization Design
- UX Prototyping
Xtime
- SaaS
- Redesign
- User Testing
- UX Design
- Complex Application User Interfaces (UI)
- Reports
- Product Management
- Technical Hiring
WinePro
- UX Research
- UI Design
- Prototyping
- User Testing
- Logo Design
- Product Design
- Game Design
- Mobile Apps

Employment

VP of user Experience
2017 - 2018
Tenfold
- Collaborated with CEO to define new products and processes.
- Redesigned core product and presented reports when piloting to customers.
- Communicated the value of the redesign through product marketing efforts.
- Defined detailed spec, design, test, build, ship, and monitor workflow.
- Improved workflow and reduced 200-220 seconds and 5.5 clicks per call.
Technologies: InVision, Sketch, Framer, Photoshop, Lookback, Lucid Charts, Axure, MixPanel, Amplitude, Confluence, JIRA
Director of UX
2016 - 2017
Tubular Labs
- Defined the UX process and shaped the product feature requirements.
- Created flow charts, wireframes, prototypes, and visual design concepts.
- Gathered data from all departments to formally kick-off features.
- Discovered new business opportunities through UX research studies.
- Validated theories on how to build the next evolution of product.
Technologies: InVision, Slack, Lookback, MixPanel, Adobe Products, Framer, Hype3, Confluence, JIRA
Director of User Experience
2012 - 2015
Xtime
- Redesigned core product to make it more intuitive and add new features with improved workflow.
- Designed six (6) new products for the automotive dealership including a checkin, leaderboard, collaboration system, marketing tool, executive dashboard, and an inventory tool.
- Reduced book-time, boosted efficiency, and improved ROI.
- Reduced number of customer created support tickets by more than 50%.
- Increased dealership pricing accuracy from 70% to 99%.
Technologies: InVision, Illustrator, Sketch, Photoshop, Lucid Charts, Axure, Google Analytics, Confluence, JIRA
Director of User Experience
2011 - 2012
Analyte Health
- Redesigned the entire platform and patient onboarding.
- Built and managed a team of five UX professionals to evolve the product.
- Presented how distraught patients seek and choose medical services.
- Demonstrated body language reading expertise during user-testing sessions.
- Reduced anxiety levels of patients before, during, and after medical lab results.
Technologies: InVision, Illustrator, Photoshop, Lucid Charts, Axure, Google Analytics, Confluence, JIRA

Other Experience

How to Recruit UX Research Participants (Publication)
https://www.toptal.com/designers/ux-research/ux-research-participants
Finding the right UX research participants can result in valuable insights even from a mediocre UX testing plan. UX researchers should spend the time to identify and find the right participants.
UX Myths – Prototyping, User Testing, and UX Deliverables (Publication)
https://www.toptal.com/designers/ux/ux-myths-prototypes
Prototyping, user testing, and UX deliverables are important to the design process, but there are some UX myths that can put these processes at risk of being devalued by clients.

Education

Associate of Arts degree in Architecture
1987 - 1999
Mesa College - San Diego, CA
Fundamentals in Cognitive Science, Visual Arts
1990 - 1992
University of California San Diego - La Jolla, CA
Fundamentals in Sales
1991 - 1991
Dale Carnegie Training - San Diego, CA
Fundamentals in Filmmaking, Marketing
1989 - 1991
San Diego State University - San Diego, CA

Experience

Wireframing20 years
UX Research20 years
Prototyping20 years
SaaS15 years
InVision8 years
Axure RP Pro7 years
Sketch5 years
Figma2 years

Tools

Sketch
InVision
Figma
Axure RP Pro