James Tucker, Designer in San Francisco, CA, United States
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James Tucker

Verified Expert  in Design

Designer

Location
San Francisco, CA, United States
Toptal Member Since
May 31, 2018

James is an idea machine and a master problem solver when it comes to user interfaces. He is passionate about making users love the product because of the user's naturally intuitive adoption of the UI. James fuses cognitive science techniques with clever interaction design to create products people love.

Portfolio

Work Experience

UX Researcher and UI Designer

2018 - PRESENT
Toptal Projects
  • Designed desktop, tablet, and mobile dashboards for large construction manufacturing companies.
  • Validated product-market fit for new and existing products while gaining deep experience with IoT machinery.
  • Solved how forepersons manage autonomous fleets as a core project.
  • Researched on-site at quarries and construction job sites.
  • Defined new processes and improved existing workflows.
Technologies: Design Systems, Enterprise SaaS, UX Design, Mobile App Design, User Flows, Information Architecture (IA), Web App UX, Prototyping, UX Research, Microsoft PowerPoint, Sketch, Marvel, Figma, User Research, UX Flows, Personas, Visualization Design, Analytics, Mobile Apps, Redesign, Consumer Applications, Startups, Content Creation, Usertesting.com, User Experience (UX), Slack, Remote User Testing, Responsive Design, User Testing, Test Planning, Product Design, UX Prototyping, UI Pattern Library, Rapid Prototyping, Wireframing, Service Design, Mobile UX, Mobile UI, Mobile Design, Asana, UX Leadership, Unmoderated Remote Usability Testing, Remote Usability Testing, Usability Testing, Branding, iOS, UI Design, Design Thinking, Mockups, Web App UI, Web App Design, Visual Design, eCommerce, Data Visualization, Web UX, Bootstrap UI, Icon Design, Iconography, Desktop App Design, UI Branding, User Interface (UI), Dashboard Design, SaaS Design, Early-stage Startups, Workflow, Enterprise Design, Web Design, UX Audits, UI Audits, Brand Design, Responsive UI, eCommerce UX, eCommerce UI, System Design, Android, Native Mobile Apps, Apps, Android App Design, Design Research, iOS App Design, User Psychology, Material Design, Apple Human Interface, Amplitude, Writing & Editing, Annotated Wireframes, User Journeys, UX Wireframes, UI Components, Dashboards, Tailwind CSS, Design, UI Prototyping, Component Libraries, Web UI, Responsive Web Design (RWD), MVP Design, UX Strategy, User Interviews, Market Research & Analysis, Research, Visual Concepts, Multimedia Design, Cross-platform, Interactive Prototypes, High-fidelity Mockups, High-fidelity Prototypes, Creative Direction, Marketing Design, Websites, Website Redesign, Design Consultation, Design Ops, Process Optimization, Team Leadership, Consulting, Design Leadership, Market Research, Ideation, Concept Testing, Concepting, Product Consultant, Brand Guidelines, Corporate Branding, Mobile, Strategic Design, Consumer Banking, Customer Journeys, Consumer Finance, Heuristics, User Personas, Discovery, DataViz, B2B, Design Workshops, Layout Design, Best Practices in Design, Point-of-Sale (POS) Systems, Journey Mapping, Discovery Workshops, Surveys, A/B Testing, Strategy, Responsive Web Apps, User-centered Design (UCD), Smart TV, Adobe Suite, Emerging Technologies, User Validation, Mentorship, Leadership, Interaction Design (IxD), Mobile UX Design, Mobile UI Design, Collaboration, Web UX Design, User Stories, White Label Design, Web Applications, User Journey Maps, Feature Prioritization, Style Guides, Presentations, Cross-functional Collaboration, Competitor Analysis & Profiling, Agile, Mobile-first Design, UI Animation, Food Ordering, Food Ordering Platforms, Shopify, B2C, Web UI Design, Atomic Design, Design Documentation, User Experience Design, Storyboarding, Workshops, Gamification, WebApp, Color Schemes, Usability, Heuristic Analysis, Web, Marketplace Platforms, Proof of Concept (POC), Artificial Intelligence (AI), Casinos & Gaming, Mobile Prototypes, Mobile First, App Design, Wearables, Retail & Wholesale, Marketplace Design, UI Development, Layout, Marketing, Brand Strategy, Graphic Design, Product Benchmarking, Workshop Facilitation, Complex Application User Interfaces (UI), Complex Web Systems, User Workflows, Supply Chain, Supply Chain Management (SCM), SaaS, Customer Experience Management, Customer Relationship Management (CRM), Customer Success, Stakeholder Management, Tools, Content Management Systems (CMS), Crowdsourcing, Presentation Design, Pitch Decks, Conversational UX, Conversational UI, Conversational Design, Software as a Service (SaaS), Business Intelligence (BI), Information Technology, Social Networking, Color Palettes, Consumer Products, Typography, App UI, App UX, Chart Design, Web3, Crypto, Low-fidelity Prototypes, Progressive Web Applications (PWA), Communication, Interdisciplinary Collaboration, Loans & Lending, Onboarding, User Onboarding, Adobe, Omnichannel Marketing, Booking Systems, Hotjar, Growth, Web Development, Enterprise, OpenAI, Generative Artificial Intelligence (GenAI), Art Direction, Adobe Creative Suite, Creative Design, Consumer-facing Product Design, Microcopy, Product Detail Pages, Stakeholder Engagement, Internet of Things (IoT), Professional Services, UserZoom, Findings & Recommendations Reports, Qualitative Research, Qualitative Reports, Mixed Method Research, Research Reports, Research Methods, Quantitative User Research, Quantitative Research, Validated User Research, User Validation Testing, Cross-platform UX, Lean Startups, Voice User Interfaces (VUI), Mental Model, Premium Content Subscriptions, Subscriptions, Logistics, Project Management, Data-heavy Design, Squarespace, Design Strategy, Salesforce, Direct to Consumer (D2C), UX Writing, Conversion, Design Reviews, Value Innovation, Digital Innovation

Director of User Experience

2020 - 2023
AutoFi
  • Created an entirely new "startup within the startup" by taking their online sales tool success and researching ways to use it for a sales transaction tool to replace others installed at dealerships.
  • Developed new UI patterns and the style guide for products and the website to make them consistent with the SaaS product, consumer products, website, and all marketing and sales materials.
  • Established the voice of the customer and the voice of the dealership by conducting a lot of research to write content and design UIs that require little training.
  • Led a cross-functional team, including founders, product managers, UX designers, and software engineers, to deliver a large-scale auto financing platform for car dealerships in the US and Canada.
Technologies: Figma, Maze, UserZoom, Usertesting.com, Lookback, Sketch, InVision, Miro, Jira, Asana, Pivotal Tracker, FullStory, User Experience (UX), Slack, Remote User Testing, Responsive Design, User Testing, Test Planning, Product Design, UX Prototyping, UI Pattern Library, Rapid Prototyping, Wireframing, Service Design, Mobile UX, Mobile UI, Mobile Design, UX Leadership, Unmoderated Remote Usability Testing, Remote Usability Testing, Usability Testing, Branding, UX Research, UI Design, Mobile App Design, Design Thinking, Mockups, Web App UI, Web App Design, Visual Design, eCommerce, Data Visualization, Web UX, Bootstrap UI, Icon Design, Iconography, Desktop App Design, UI Branding, User Interface (UI), Dashboard Design, SaaS Design, Early-stage Startups, Workflow, Enterprise Design, Fintech, Digital Banking, Web Design, UX Audits, UI Audits, Brand Design, Responsive UI, eCommerce UX, eCommerce UI, System Design, Android, Apps, Android App Design, Design Research, iOS App Design, User Psychology, Material Design, Apple Human Interface, Amplitude, Writing & Editing, Content Strategy, Annotated Wireframes, User Journeys, UX Wireframes, UI Components, UX Design, Dashboards, Design, UI Prototyping, Component Libraries, Storybook, CSS, Web UI, Responsive Web Design (RWD), MVP Design, UX Strategy, User Interviews, Market Research & Analysis, Research, Competitive Analysis, Visual Concepts, Multimedia Design, Cross-platform, Interactive Prototypes, High-fidelity Mockups, High-fidelity Prototypes, Illustration, Creative Direction, Marketing Design, Websites, Website Redesign, Design Ops, Process Optimization, Team Leadership, Design Leadership, Market Research, Ideation, Ideation Workshops, Concept Testing, Concepting, Brand Guidelines, Corporate Branding, Mobile, Strategic Design, Customer Journeys, Product Strategy, Heuristics, User Personas, Discovery, DataViz, B2B, Design Workshops, Layout Design, Best Practices in Design, Point-of-Sale (POS) Systems, Journey Mapping, Discovery Workshops, Surveys, A/B Testing, Strategy, Responsive Web Apps, User-centered Design (UCD), Adobe Suite, Emerging Technologies, User Validation, Team Mentoring, Mentorship, Leadership, Interaction Design (IxD), Mobile UX Design, Mobile UI Design, Collaboration, Web UX Design, User Stories, White Label Design, Web Applications, User Journey Maps, Feature Prioritization, Style Guides, Presentations, Cross-functional Collaboration, Competitor Analysis & Profiling, Agile, Mobile-first Design, UI Animation, B2C, Web UI Design, Design Documentation, User Experience Design, Storyboarding, Workshops, WebApp, Color Schemes, Usability, Heuristic Analysis, Web, Marketplace Platforms, Automotive, Proof of Concept (POC), Mobile Prototypes, Mobile First, App Design, Retail & Wholesale, CRM Design, Marketplace Design, UI Development, Layout, Marketing, Brand Strategy, Graphic Design, Product Benchmarking, Workshop Facilitation, Complex Application User Interfaces (UI), Complex Web Systems, User Workflows, Supply Chain, SaaS, Customer Experience Management, Customer Support, Customer Relationship Management (CRM), Customer Success, Stakeholder Management, AI Design, Tools, Content Management Systems (CMS), Presentation Design, Pitch Decks, Conversational UX, Conversational UI, Conversational Design, Software as a Service (SaaS), Business Intelligence (BI), Information Technology, Social Networking, Color Palettes, Consumer Products, Typography, App UI, App UX, Chart Design, Visualization Design, Low-fidelity Prototypes, Progressive Web Applications (PWA), Communication, Interdisciplinary Collaboration, Loans & Lending, eCommerce Design, Onboarding, User Onboarding, Adobe, Omnichannel Marketing, Booking Systems, Hotjar, Growth, Web Development, Events, Enterprise, Art Direction, Adobe Creative Suite, Motion Design, Creative Design, Consumer-facing Product Design, Microcopy, Product Detail Pages, HTML, Stakeholder Engagement, Professional Services, Findings & Recommendations Reports, Qualitative Research, Qualitative Reports, Mixed Method Research, Research Reports, Research Methods, Quantitative User Research, Quantitative Research, Validated User Research, User Validation Testing, Cross-platform UX, Lean Startups, Accessibility, Mental Model, Premium Content Subscriptions, Subscriptions, Logistics, Project Management, Data-heavy Design, Design Strategy, Salesforce, UX Writing, Conversion, Design Reviews, Value Innovation, Digital Innovation

UX/UI Designer

2018 - 2019
Caterpillar
  • Took ideas from briefs to wireframes and clickable prototypes for field research.
  • Led global daily meetings with attending leadership, business, product, and engineering teams.
  • Created reports for my on-site, qualitative research to better show productivity and production insights.
Technologies: Sketch, Figma, InVision, Big Data, Software as a Service (SaaS), Mockups, Web App UI, Web App Design, Visual Design, Data Visualization, Icon Design, Iconography, Desktop App Design, User Interface (UI), Dashboard Design, SaaS Design, Early-stage Startups, Workflow, Web Design, UX Audits, UI Audits, Brand Design, Responsive UI, System Design, Android, Native Mobile Apps, Apps, Android App Design, Design Research, iOS App Design, User Psychology, Material Design, Apple Human Interface, InVision Studio, User Testing, Writing & Editing, Annotated Wireframes, User Journeys, UX Wireframes, UI Components, UX Design, Dashboards, Design, UI Prototyping, Component Libraries, Web UI, MVP Design, UX Strategy, User Interviews, Research, Visual Concepts, Multimedia Design, Cross-platform, Interactive Prototypes, High-fidelity Mockups, High-fidelity Prototypes, Illustration, Creative Direction, Websites, Design Consultation, Design Ops, Process Optimization, Team Leadership, Consulting, Design Leadership, Market Research, Ideation, Ideation Workshops, Concept Testing, Concepting, Product Consultant, Mobile, Strategic Design, Customer Journeys, Product Strategy, Heuristics, User Personas, Discovery, DataViz, B2B, Design Workshops, Layout Design, Best Practices in Design, Journey Mapping, Discovery Workshops, Surveys, A/B Testing, Strategy, User-centered Design (UCD), Adobe Suite, Emerging Technologies, User Validation, Leadership, Interaction Design (IxD), Mobile UX Design, Mobile UI Design, Collaboration, User Stories, Web Applications, User Journey Maps, Feature Prioritization, Style Guides, Presentations, Cross-functional Collaboration, Agile, Mobile-first Design, B2C, Atomic Design, Design Documentation, User Experience Design, Storyboarding, Workshops, Gamification, WebApp, Usability, Heuristic Analysis, Web, Automotive, Proof of Concept (POC), Mobile Prototypes, Mobile First, App Design, Wearables, UI Development, Layout, Graphic Design, Product Benchmarking, Workshop Facilitation, Complex Application User Interfaces (UI), Complex Web Systems, User Workflows, Agriculture, Stakeholder Management, AI Design, Tools, Presentation Design, Pitch Decks, Conversational UI, Business Intelligence (BI), Information Technology, Typography, App UI, App UX, Chart Design, Visualization Design, Low-fidelity Prototypes, Progressive Web Applications (PWA), Communication, Interdisciplinary Collaboration, Onboarding, User Onboarding, Adobe, Hotjar, Web Development, Events, Enterprise, Art Direction, Adobe Creative Suite, Creative Design, Microcopy, Product Detail Pages, Stakeholder Engagement, Internet of Things (IoT), Professional Services, Building & Construction, Findings & Recommendations Reports, Qualitative Research, Qualitative Reports, Mixed Method Research, Research Reports, Research Methods, Quantitative User Research, Quantitative Research, Validated User Research, User Validation Testing, Cross-platform UX, Lean Startups, Accessibility, Mental Model, Premium Content Subscriptions, Subscriptions, Logistics, Project Management, Data-heavy Design, Design Strategy, UX Writing, Conversion, Design Reviews, Value Innovation, Digital Innovation

VP of User Experience

2017 - 2018
Tenfold
  • Collaborated with the CEO to define new products and processes.
  • Redesigned core products and presented reports when piloting to customers.
  • Communicated the value of the redesign through product marketing efforts.
  • Defined detailed specification, design, and tests; built, shipped, and monitored the workflow.
  • Improved the workflow and reduced 200-220 seconds and 5.5 clicks per call.
Technologies: Design Systems, Enterprise SaaS, Axure RP Pro, UX Design, User Flows, Information Architecture (IA), Web App UX, Prototyping, UX Research, Lucidchart, Jira, Confluence, Amplitude, Mixpanel, Axure, Lookback, Adobe Photoshop, Sketch, InVision, User Research, UX Flows, Personas, Visualization Design, Analytics, Mobile Apps, Redesign, Startups, Content Creation, Usertesting.com, Figma, User Experience (UX), Slack, Remote User Testing, Responsive Design, User Testing, Test Planning, Product Design, UX Prototyping, UI Pattern Library, Rapid Prototyping, Wireframing, Service Design, Mobile UX, Mobile UI, Mobile Design, Asana, UX Leadership, Unmoderated Remote Usability Testing, Remote Usability Testing, Usability Testing, Branding, UI Design, Mobile App Design, Design Thinking, Mockups, Web App UI, Web App Design, Visual Design, Data Visualization, Web UX, Bootstrap UI, Icon Design, Iconography, Desktop App Design, UI Branding, User Interface (UI), Dashboard Design, SaaS Design, Early-stage Startups, Workflow, Enterprise Design, Web Design, UX Audits, UI Audits, Brand Design, eCommerce UI, System Design, Android, Apps, Android App Design, Design Research, User Psychology, Apple Human Interface, InVision Studio, Principle, Tumult Hype, Writing & Editing, Content Strategy, Annotated Wireframes, User Journeys, UX Wireframes, UI Components, Dashboards, Design, UI Prototyping, Component Libraries, CSS, Web UI, Responsive Web Design (RWD), MVP Design, UX Strategy, User Interviews, Market Research & Analysis, Research, Competitive Analysis, Visual Concepts, Multimedia Design, Cross-platform, Interactive Prototypes, High-fidelity Mockups, High-fidelity Prototypes, Illustration, Creative Direction, Marketing Design, Websites, Website Redesign, Design Consultation, Design Ops, Process Optimization, Team Leadership, Consulting, Design Leadership, Market Research, Dovetail, Ideation, Ideation Workshops, Concept Testing, Concepting, Product Consultant, Brand Guidelines, Corporate Branding, Mobile, Strategic Design, Customer Journeys, Product Strategy, Heuristics, User Personas, Discovery, DataViz, B2B, Design Workshops, Layout Design, Best Practices in Design, Journey Mapping, Discovery Workshops, Surveys, A/B Testing, Strategy, Responsive Web Apps, User-centered Design (UCD), Adobe Suite, Emerging Technologies, User Validation, Team Mentoring, Mentorship, Leadership, Interaction Design (IxD), Mobile UX Design, Mobile UI Design, Collaboration, Web UX Design, WordPress, User Stories, White Label Design, Web Applications, User Journey Maps, Feature Prioritization, Style Guides, Presentations, Cross-functional Collaboration, Competitor Analysis & Profiling, Agile, UI Animation, B2C, Web UI Design, Landing Pages, Design Documentation, Landing Page Design, User Experience Design, Storyboarding, Workshops, Gamification, WebApp, Color Schemes, Usability, Heuristic Analysis, Web, Marketplace Platforms, Proof of Concept (POC), Casinos & Gaming, Mobile Prototypes, Mobile First, App Design, Development, CRM Design, UI Development, Layout, Marketing, Brand Strategy, Graphic Design, Product Benchmarking, Workshop Facilitation, Complex Application User Interfaces (UI), Complex Web Systems, User Workflows, SaaS, Customer Experience Management, Customer Support, Customer Relationship Management (CRM), Customer Success, Stakeholder Management, Tools, Content Management Systems (CMS), Presentation Design, Pitch Decks, Conversational UX, Conversational UI, Conversational Design, Software as a Service (SaaS), Business Intelligence (BI), Information Technology, Color Palettes, Typography, App UI, App UX, Chart Design, Low-fidelity Prototypes, Progressive Web Applications (PWA), Communication, Interdisciplinary Collaboration, Telecommunications, Onboarding, User Onboarding, Adobe, Conversion Rate Optimization (CRO), Omnichannel Marketing, Hotjar, Animation, Growth, Web Development, Events, Enterprise, Art Direction, Adobe Creative Suite, Media, Motion Design, Creative Design, Microcopy, Product Detail Pages, HTML, Stakeholder Engagement, Professional Services, UserZoom, Findings & Recommendations Reports, Qualitative Research, Qualitative Reports, Mixed Method Research, Research Reports, Research Methods, Quantitative User Research, Quantitative Research, Validated User Research, User Validation Testing, Cross-platform UX, Lean Startups, Accessibility, Mental Model, Premium Content Subscriptions, Subscriptions, Project Management, Data-heavy Design, Squarespace, Design Strategy, Salesforce, UX Writing, Conversion, Design Reviews, Value Innovation, Digital Innovation

Director of User Experience

2016 - 2017
Tubular Labs
  • Defined the UX process and shaped the product feature requirements.
  • Created flow charts, wireframes, prototypes, and visual design concepts.
  • Gathered data from all departments to formally kick-off features.
  • Discovered new business opportunities through UX research studies.
  • Validated theories on how to build the next evolution of product.
Technologies: Design Systems, Axure RP Pro, UX Design, User Flows, Information Architecture (IA), Web App UX, Prototyping, UX Research, Hype, Jira, Confluence, Mixpanel, Lookback, Slack, InVision, User Research, UX Flows, Personas, Visualization Design, Analytics, Mobile Apps, Redesign, Startups, Content Creation, Usertesting.com, User Experience (UX), Remote User Testing, Responsive Design, User Testing, Test Planning, Product Design, UX Prototyping, UI Pattern Library, Rapid Prototyping, Wireframing, Service Design, Mobile UX, Mobile UI, Mobile Design, UX Leadership, Unmoderated Remote Usability Testing, Remote Usability Testing, Usability Testing, UI Design, Design Thinking, Mockups, Web App UI, Web App Design, Visual Design, Data Visualization, Web UX, Bootstrap UI, Icon Design, Iconography, Desktop App Design, UI Branding, User Interface (UI), Dashboard Design, SaaS Design, Early-stage Startups, Workflow, Enterprise Design, Web Design, UX Audits, UI Audits, Brand Design, Responsive UI, System Design, Android, Apps, Android App Design, Design Research, User Psychology, Framer Prototyping, Principle, Tumult Hype, Writing & Editing, Content Strategy, Annotated Wireframes, User Journeys, UX Wireframes, UI Components, Dashboards, Design, UI Prototyping, Component Libraries, CSS, Web UI, Responsive Web Design (RWD), MVP Design, UX Strategy, User Interviews, Market Research & Analysis, Research, Competitive Analysis, Sports, Visual Concepts, Multimedia Design, Cross-platform, Interactive Prototypes, High-fidelity Mockups, High-fidelity Prototypes, Social Media Design, Creative Direction, Marketing Design, Banner Design, Websites, Website Redesign, Design Consultation, Design Ops, Process Optimization, Team Leadership, Design Leadership, Market Research, Ideation, Ideation Workshops, Concept Testing, Concepting, Brand Guidelines, Social Media Marketing (SMM), Corporate Branding, Strategic Design, Customer Journeys, Product Strategy, Heuristics, User Personas, Discovery, DataViz, B2B, Design Workshops, Layout Design, Best Practices in Design, Journey Mapping, Discovery Workshops, Surveys, A/B Testing, Strategy, Responsive Web Apps, User-centered Design (UCD), Smart TV, Over-the-top Content (OTT), Adobe Suite, User Validation, Team Mentoring, Mentorship, Leadership, Interaction Design (IxD), Collaboration, Web UX Design, WordPress, User Stories, Web Applications, User Journey Maps, Feature Prioritization, Style Guides, Presentations, Cross-functional Collaboration, Competitor Analysis & Profiling, Agile, B2C, Web UI Design, Atomic Design, Landing Pages, Design Documentation, Landing Page Design, User Experience Design, Storyboarding, Workshops, Gamification, WebApp, Color Schemes, Usability, Heuristic Analysis, Web, Marketplace Platforms, Proof of Concept (POC), Casinos & Gaming, Mobile First, App Design, CRM Design, Marketplace Design, UI Development, Layout, Marketing, Brand Strategy, Graphic Design, Blog Design, Product Benchmarking, Workshop Facilitation, Complex Application User Interfaces (UI), Complex Web Systems, User Workflows, SaaS, Customer Experience Management, Customer Success, Stakeholder Management, Presentation Design, Pitch Decks, Software as a Service (SaaS), Business Intelligence (BI), Information Technology, Social Networking, Color Palettes, Typography, App UI, App UX, Chart Design, Low-fidelity Prototypes, Progressive Web Applications (PWA), Communication, Interdisciplinary Collaboration, Onboarding, User Onboarding, Adobe, Conversion Rate Optimization (CRO), Omnichannel Marketing, Hotjar, Animation, Web Development, Enterprise, Art Direction, Adobe Creative Suite, Media, Motion Design, Creative Design, Microcopy, Product Detail Pages, Stakeholder Engagement, Professional Services, UserZoom, Findings & Recommendations Reports, Qualitative Research, Qualitative Reports, Mixed Method Research, Research Reports, Research Methods, Quantitative User Research, Quantitative Research, Validated User Research, User Validation Testing, Cross-platform UX, Lean Startups, Accessibility, Mental Model, Premium Content Subscriptions, Subscriptions, Project Management, Data-heavy Design, Design Strategy, Direct to Consumer (D2C), UX Writing, Conversion, Design Reviews, Value Innovation, Digital Innovation

Director of User Experience

2012 - 2015
Xtime
  • Redesigned core product to make it more intuitive and add new features with improved workflow.
  • Designed six new products for the automotive dealership including a check in, leaderboard, collaboration system, marketing tool, executive dashboard, and an inventory tool.
  • Boosted efficiency, reduced book-time, and improved return on investment (ROI).
  • Reduced the number of customer-created support tickets by more than 50%.
  • Increased dealership pricing accuracy from 70% to 99%.
Technologies: Design Systems, Enterprise SaaS, Axure RP Pro, UX Design, User Flows, Information Architecture (IA), Web App UX, Prototyping, UX Research, Lucidchart, Jira, Confluence, Google Analytics, Axure, Adobe Photoshop, Sketch, Adobe Illustrator, InVision, User Research, UX Flows, Personas, Visualization Design, Analytics, Mobile Apps, Redesign, Consumer Applications, Startups, Content Creation, Usertesting.com, User Experience (UX), Remote User Testing, Responsive Design, User Testing, Test Planning, Product Design, UX Prototyping, UI Pattern Library, Rapid Prototyping, Wireframing, Service Design, Mobile UX, Mobile UI, Mobile Design, UX Leadership, Unmoderated Remote Usability Testing, Remote Usability Testing, Usability Testing, iOS, UI Design, Mobile App Design, Design Thinking, Mockups, Web App UI, Web App Design, Visual Design, eCommerce, Data Visualization, Web UX, Bootstrap UI, Icon Design, Iconography, Desktop App Design, UI Branding, User Interface (UI), Dashboard Design, SaaS Design, Early-stage Startups, Workflow, Enterprise Design, Web Design, UX Audits, UI Audits, Brand Design, Responsive UI, eCommerce UX, eCommerce UI, System Design, Android, Apps, Android App Design, Design Research, User Psychology, Tumult Hype, Content Strategy, Annotated Wireframes, User Journeys, UX Wireframes, UI Components, Dashboards, Design, UI Prototyping, Component Libraries, Storybook, CSS, Web UI, Responsive Web Design (RWD), MVP Design, UX Strategy, User Interviews, Market Research & Analysis, Research, Competitive Analysis, Branding, Visual Concepts, Multimedia Design, Cross-platform, Interactive Prototypes, High-fidelity Mockups, High-fidelity Prototypes, Creative Direction, Marketing Design, Banner Design, Websites, Website Redesign, Design Ops, Process Optimization, Team Leadership, Consulting, Design Leadership, Market Research, Ideation, Ideation Workshops, Concept Testing, Concepting, Brand Guidelines, Corporate Branding, Mobile, Strategic Design, Customer Journeys, Product Strategy, Heuristics, User Personas, Discovery, DataViz, B2B, Design Workshops, Layout Design, Best Practices in Design, Point-of-Sale (POS) Systems, Journey Mapping, Discovery Workshops, Surveys, A/B Testing, Strategy, Responsive Web Apps, User-centered Design (UCD), Smart TV, Adobe Suite, Emerging Technologies, User Validation, Team Mentoring, Mentorship, Leadership, Interaction Design (IxD), Mobile UX Design, Mobile UI Design, Collaboration, Web UX Design, User Stories, White Label Design, Web Applications, User Journey Maps, Feature Prioritization, Style Guides, Presentations, Cross-functional Collaboration, Competitor Analysis & Profiling, Agile, UI Animation, B2C, Web UI Design, Atomic Design, Landing Pages, Design Documentation, Landing Page Design, User Experience Design, Storyboarding, Workshops, WebApp, Color Schemes, Usability, Heuristic Analysis, Web, Marketplace Platforms, Automotive, Proof of Concept (POC), Mobile Prototypes, Mobile First, App Design, Development, CRM Design, Marketplace Design, UI Development, Layout, Marketing, Brand Strategy, Graphic Design, Product Benchmarking, Workshop Facilitation, Complex Application User Interfaces (UI), Complex Web Systems, User Workflows, Supply Chain, SaaS, Customer Experience Management, Customer Support, Customer Relationship Management (CRM), Customer Success, Stakeholder Management, Tools, Content Management Systems (CMS), Presentation Design, Pitch Decks, Software as a Service (SaaS), Business Intelligence (BI), Information Technology, Color Palettes, Consumer Products, Typography, App UI, App UX, Chart Design, Low-fidelity Prototypes, Progressive Web Applications (PWA), Communication, Interdisciplinary Collaboration, eCommerce Design, Onboarding, User Onboarding, Adobe, Conversion Rate Optimization (CRO), Omnichannel Marketing, Booking Systems, Growth, Web Development, Events, Enterprise, Art Direction, Adobe Creative Suite, Motion Design, Creative Design, Consumer-facing Product Design, Microcopy, Product Detail Pages, HTML, Banner Ads, Stakeholder Engagement, Professional Services, Findings & Recommendations Reports, Qualitative Research, Qualitative Reports, Mixed Method Research, Research Reports, Research Methods, Quantitative User Research, Quantitative Research, Validated User Research, User Validation Testing, Cross-platform UX, Lean Startups, Accessibility, Mental Model, Premium Content Subscriptions, Subscriptions, Logistics, Project Management, Design Strategy, UX Writing, Conversion, Design Reviews, Value Innovation, Digital Innovation

Director of User Experience

2011 - 2012
Analyte Health
  • Redesigned the entire platform and patient onboarding.
  • Built and managed a team of five UX professionals to evolve the product.
  • Presented how distraught patients seek and choose medical services.
  • Demonstrated body language reading expertise during user-testing sessions.
  • Reduced anxiety levels of patients before, during, and after medical lab results.
Technologies: Design Systems, Axure RP Pro, UX Design, User Flows, Information Architecture (IA), Web App UX, Prototyping, UX Research, Lucidchart, Jira, Confluence, Google Analytics, Axure, Adobe Photoshop, Adobe Illustrator, InVision, User Research, UX Flows, Personas, Visualization Design, Analytics, Mobile Apps, Redesign, Consumer Applications, Startups, Content Creation, Usertesting.com, User Experience (UX), Remote User Testing, Responsive Design, User Testing, Test Planning, Product Design, UX Prototyping, Rapid Prototyping, Wireframing, Service Design, Mobile UX, Mobile UI, Mobile Design, UX Leadership, Unmoderated Remote Usability Testing, Remote Usability Testing, Branding, iOS, UI Design, Mobile App Design, Design Thinking, Mockups, Web App UI, Web App Design, Visual Design, eCommerce, Web UX, Icon Design, Iconography, Desktop App Design, UI Branding, User Interface (UI), Early-stage Startups, Workflow, Web Design, UX Audits, UI Audits, Brand Design, Responsive UI, eCommerce UX, eCommerce UI, System Design, Android, Apps, Android App Design, Design Research, User Psychology, Psychology & Mental Health, Framer Prototyping, Tumult Hype, Writing & Editing, Annotated Wireframes, User Journeys, UX Wireframes, UI Components, Dashboards, Design, UI Prototyping, Component Libraries, CSS, Web UI, Responsive Web Design (RWD), MVP Design, UX Strategy, User Interviews, Market Research & Analysis, Research, Competitive Analysis, Visual Concepts, Multimedia Design, Cross-platform, Interactive Prototypes, High-fidelity Mockups, High-fidelity Prototypes, Creative Direction, Marketing Design, Banner Design, Websites, Website Redesign, Design Consultation, Design Ops, Process Optimization, Team Leadership, Design Leadership, Market Research, Ideation, Ideation Workshops, Concept Testing, Concepting, Brand Guidelines, Mobile, Strategic Design, Customer Journeys, Heuristics, User Personas, Discovery, DataViz, Design Workshops, Layout Design, Best Practices in Design, Point-of-Sale (POS) Systems, Journey Mapping, Discovery Workshops, Surveys, A/B Testing, Strategy, Responsive Web Apps, User-centered Design (UCD), Over-the-top Content (OTT), Adobe Suite, User Validation, Team Mentoring, Leadership, Interaction Design (IxD), Mobile UX Design, Mobile UI Design, Collaboration, Web UX Design, WordPress, User Stories, Healthcare, Web Applications, User Journey Maps, Feature Prioritization, Style Guides, Presentations, Cross-functional Collaboration, Competitor Analysis & Profiling, Agile, Mobile-first Design, B2C, Web UI Design, Landing Pages, Design Documentation, Landing Page Design, User Experience Design, Storyboarding, Workshops, WebApp, Color Schemes, Usability, Heuristic Analysis, Web, Proof of Concept (POC), Mobile Prototypes, Mobile First, App Design, Health & Wellness, Retail & Wholesale, UI Development, Layout, Marketing, Brand Strategy, Graphic Design, Blog Design, Product Benchmarking, Workshop Facilitation, Complex Application User Interfaces (UI), Complex Web Systems, User Workflows, Customer Experience Management, Customer Support, Customer Success, Stakeholder Management, Content Management Systems (CMS), Presentation Design, Pitch Decks, Conversational UX, Conversational UI, Conversational Design, Software as a Service (SaaS), Information Technology, Social Networking, Logo Design, Color Palettes, Consumer Products, Typography, App UI, App UX, Low-fidelity Prototypes, Progressive Web Applications (PWA), Communication, Interdisciplinary Collaboration, eCommerce Design, Onboarding, User Onboarding, Adobe, Conversion Rate Optimization (CRO), Omnichannel Marketing, Booking Systems, Growth, Web Development, Art Direction, Adobe Creative Suite, Creative Design, Consumer-facing Product Design, Microcopy, Product Detail Pages, HTML, Banner Ads, Stakeholder Engagement, Professional Services, Findings & Recommendations Reports, Qualitative Research, Qualitative Reports, Mixed Method Research, Research Reports, Research Methods, Quantitative User Research, Quantitative Research, Validated User Research, User Validation Testing, Cross-platform UX, Lean Startups, Accessibility, Mental Model, Project Management, Squarespace, Design Strategy, UX Writing, Conversion, Design Reviews, Value Innovation, Digital Innovation

Director of User Experience

1996 - 2012
THUNK
  • Managed 20 designers and project managers to build websites and application user interfaces for startups and established technology companies.
  • Advised clients on executing brand, marketing, product, and business strategies. Clients included AOL, Cisco, Conde Nast, Disney, Eddie Bauer, Genentech, M&M/Mars, PayPal, and Seagate.
  • Designed early social media prototypes and tested with users what eventually became MySpace.
Technologies: User Testing, UX Research, Prototyping, UI Design, SaaS Design, B2C, B2B2C, B2B, UI Development, Biotechnology, Pharmaceuticals, Layout, Marketing, Brand Strategy, Graphic Design, Blog Design, Product Benchmarking, Workshop Facilitation, Complex Application User Interfaces (UI), Complex Web Systems, User Workflows, Supply Chain, Supply Chain Management (SCM), Agriculture, Customer Relationship Management (CRM), Content Management Systems (CMS), Crowdsourcing, Presentation Design, Pitch Decks, Conversational UX, Conversational UI, Conversational Design, Software as a Service (SaaS), Business Intelligence (BI), Information Technology, Logo Design, Health & Wellness, Color Palettes, Consumer Products, Typography, App UI, App UX, Low-fidelity Prototypes, Progressive Web Applications (PWA), Communication, Interdisciplinary Collaboration, Mortgages, Telecommunications, eCommerce Design, Onboarding, User Onboarding, Adobe, Conversion Rate Optimization (CRO), Omnichannel Marketing, Animation, Hotels & Lodging, Hospitality, Web Development, Events, Enterprise, Art Direction, Adobe Creative Suite, Motion Design, Creative Design, Consumer-facing Product Design, Microcopy, Product Detail Pages, HTML, Banner Ads, Stakeholder Engagement, Professional Services, Building & Construction, Real Estate, Findings & Recommendations Reports, Qualitative Research, Qualitative Reports, Mixed Method Research, Research Reports, Research Methods, Quantitative User Research, Quantitative Research, Validated User Research, User Validation Testing, Cross-platform UX, Lean Startups, Accessibility, Mental Model, Project Management, Data-heavy Design, Squarespace, Design Strategy, Direct to Consumer (D2C), UX Writing, Conversion, Design Reviews, Value Innovation, Digital Innovation
1987 - 1999

Associate of Arts Degree in Architecture

Mesa College - San Diego, CA

1990 - 1992

Fundamentals in Cognitive Science, Visual Arts

University of California San Diego - La Jolla, CA

1991 - 1991

Fundamentals in Sales

Dale Carnegie Training - San Diego, CA

1989 - 1991

Fundamentals in Filmmaking, Marketing

San Diego State University - San Diego, CA

Tools

Usertesting.com, Figma, Sketch, InVision, Adobe, Hotjar, Adobe Creative Suite, Lookback, Confluence, Slack, Axure RP Pro, Lucidchart, Apple Keynote, InVision Studio, Principle, Framer Prototyping, Adobe Illustrator, Adobe Photoshop, Adobe Experience Design (XD), Jira, Google Analytics, Marvel, Microsoft PowerPoint, Maze, Tumult Hype, Miro, Asana, Pivotal Tracker, FullStory

Languages

CSS, HTML

Platforms

Mobile, UserZoom, iOS, Android, Adobe Suite, WordPress, Shopify, Web, WooCommerce, Webflow, Salesforce, Axure, Mixpanel, Dovetail

Industry Expertise

Healthcare, Automotive, Casinos & Gaming, Health & Wellness, Retail & Wholesale, Pharmaceuticals, Marketing, Information Technology, Social Networking, Consumer Products, Telecommunications, Events, Media, Professional Services, Building & Construction, Logistics, Psychology & Mental Health, Sports, Hotels & Lodging, Hospitality, Real Estate, Entertainment & Leisure, Architecture

Other

User Testing, User Journeys, User Interface (UI), Responsive Design, UI Style Guides, Rapid Prototyping, Logo Design, Redesign, UX Prototyping, Branding, Complex Application User Interfaces (UI), Product Design, Mobile Apps, Remote User Testing, Visualization Design, Personas, UX Flows, User Research, Content Creation, Writing & Editing, UX Research, SaaS, Prototyping, Wireframing, Enterprise SaaS, UX Design, UI Design, Design Systems, Web App UX, Mobile App Design, Information Architecture (IA), User Flows, Test Planning, Usability Testing, Remote Usability Testing, Unmoderated Remote Usability Testing, UX Leadership, Presentations, User Experience (UX), Service Design, Mobile UX, Mobile UI, Mobile Design, Design Thinking, Software as a Service (SaaS), Mockups, Web App Design, Web App UI, eCommerce, Visual Design, Data Visualization, Web UX, Marketplaces, Icon Design, Iconography, Desktop App Design, UI Branding, Dashboard Design, SaaS Design, Early-stage Startups, Workflow, Enterprise Design, Fintech, Web Design, UX Audits, UI Audits, Brand Design, Responsive UI, eCommerce UX, eCommerce UI, System Design, User Interviews, Ideation, Native Mobile Apps, Apps, Android App Design, Design Research, iOS App Design, User Psychology, Material Design, Apple Human Interface, Content Strategy, Annotated Wireframes, UX Wireframes, UI Components, Dashboards, Tailwind CSS, Design, UI Prototyping, Component Libraries, Web UI, Responsive Web Design (RWD), MVP Design, UX Strategy, Market Research & Analysis, Research, Competitive Analysis, Visual Concepts, Multimedia Design, Cross-platform, Interactive Prototypes, High-fidelity Mockups, High-fidelity Prototypes, Social Media Design, Creative Direction, Marketing Design, Banner Design, Websites, Website Redesign, Design Consultation, Design Ops, Process Optimization, Team Leadership, Consulting, Design Leadership, Market Research, Ideation Workshops, Concept Testing, Concepting, Product Consultant, Brand Guidelines, Corporate Branding, Strategic Design, Consumer Banking, Customer Journeys, Consumer Finance, Product Strategy, Heuristics, User Personas, Discovery, DataViz, B2B, Design Workshops, Layout Design, Best Practices in Design, Point-of-Sale (POS) Systems, Journey Mapping, Discovery Workshops, Surveys, A/B Testing, Strategy, Finance, Responsive Web Apps, User-centered Design (UCD), Smart TV, Over-the-top Content (OTT), Emerging Technologies, User Validation, Team Mentoring, Mentorship, Leadership, Interaction Design (IxD), Mobile UX Design, Mobile UI Design, Collaboration, Web UX Design, User Stories, White Label Design, Web Applications, User Journey Maps, Feature Prioritization, Style Guides, Cross-functional Collaboration, Competitor Analysis & Profiling, Agile, Mobile-first Design, UI Animation, Food Ordering, Food Ordering Platforms, B2C, Web UI Design, Atomic Design, Landing Pages, Design Documentation, Landing Page Design, User Experience Design, Storyboarding, Workshops, Gamification, WebApp, Color Schemes, Usability, Heuristic Analysis, Marketplace Platforms, Proof of Concept (POC), Artificial Intelligence (AI), Mobile Prototypes, Mobile First, App Design, Wearables, Development, CRM Design, Marketplace Design, UI Development, Biotechnology, Layout, Material UI, Brand Strategy, Graphic Design, Blog Design, Product Benchmarking, Workshop Facilitation, Complex Web Systems, User Workflows, Supply Chain, Supply Chain Management (SCM), Agriculture, Customer Experience Management, Customer Support, Customer Relationship Management (CRM), Customer Success, Stakeholder Management, AI Design, Tools, Content Management Systems (CMS), Crowdsourcing, Presentation Design, Pitch Decks, Conversational UX, Conversational UI, Conversational Design, Business Intelligence (BI), Color Palettes, Typography, App UI, App UX, Chart Design, Low-fidelity Prototypes, Progressive Web Applications (PWA), Communication, Interdisciplinary Collaboration, Loans & Lending, eCommerce Design, Onboarding, User Onboarding, Conversion Rate Optimization (CRO), Omnichannel Marketing, Booking Systems, Animation, Growth, Web Development, Enterprise, OpenAI, Art Direction, Creative Design, Consumer-facing Product Design, Microcopy, Product Detail Pages, Banner Ads, Stakeholder Engagement, Internet of Things (IoT), Findings & Recommendations Reports, Qualitative Research, Qualitative Reports, Mixed Method Research, Research Reports, Research Methods, Quantitative User Research, Quantitative Research, Validated User Research, User Validation Testing, Cross-platform UX, Lean Startups, Accessibility, Mental Model, Premium Content Subscriptions, Subscriptions, Project Management, Data-heavy Design, Squarespace, Design Strategy, Direct to Consumer (D2C), UX Writing, Chatbots, Conversion, Design Reviews, Value Innovation, Digital Innovation, Amplitude, Hype, Azure Application Insights, Startups, Consumer Applications, Product Management, Bootstrap UI, Online Auctions, Digital Banking, Storybook, Illustration, Social Media Marketing (SMM), Web3, Crypto, Mortgages, Generative Artificial Intelligence (GenAI), Motion Design, Voice User Interfaces (VUI), Reports, Hospitals, Music Industry, UI Pattern Library, Electron, Technical Hiring, Game Design, Big Data, Analytics, B2B2C, Business to Business (B2B), Business to Business to Consumer (B2B2C)

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