Ali Faraj
Ali Faraj

CSO & CTO, Technology Services

25 Years of Experience
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Workflow Consulting – Achieve Peak Productivity and Efficiency

Optimize business processes, improve efficiency, and reduce costs with Toptal’s Workflow Consulting. Our team will help you identify bottlenecks, automate repetitive tasks, and streamline business operations, resulting in smooth, scalable, and effective workflows aligned with your business goals.
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Clients Served
25,000+
Total Vetted Professionals
20,000+
Toptal Total Projects Delivered
64,000+
Industries Served
300+

TRUSTED BY LEADING BRANDS

Our Services

Toptal Workflow Consulting Services

Transform your business workflows with expert process-improvement strategies. We help you streamline operations, boost efficiency, and automate tasks to achieve greater productivity and sustainable growth.

Workflow Automation Implementation

Automate repetitive tasks and processes to minimize errors, save time, and increase productivity.

Process Mapping and Analysis

Create detailed process maps to identify inefficiencies and optimize workflows for better performance.

Business Process Optimization

Identify, analyze, and refine existing processes to enhance efficiency and reduce operational costs.

Task Automation

Develop tailored automation strategies for critical tasks, improving speed, accuracy, and team output.

Process Reengineering

Redesign workflows to eliminate redundancies and support the organization’s long-term goals.

Workflow Integration

Integrate new systems and tools into your current processes to create a cohesive and unified workflow.

Performance Optimization

Implement changes that upgrade workflow efficiency, ensuring optimal performance across teams.

Technology and Tool Selection

Boost efficiency with tools and technologies chosen specifically to align with your workflows and goals.

Workflow Design and Implementation

Build tailored workflows that facilitate project management, boost efficiency, and optimize task execution.

Digital Transformation Strategy

Design strategies for digitizing manual processes, leveraging technology to drive business transformation.

Process Analytics and Insights

Use data analytics to monitor workflows and make data-driven decisions for continuous improvement.

Scalability Planning

Future-proof your business with workflows designed to scale seamlessly as your organization grows.

Looking for guidance about the perfect workflow consulting service for your needs?

Get a Free Consultation Now
PARTNERSHIP THAT WORKS

How We Deliver Workflow Consulting Services

Our workflow consulting experts, with experience at leading companies, develop and deploy tailored solutions to meet your business needs and unique industry demands for sustainable results and long-term success.

1

Discover

A leader from our team assesses your business challenges, identifies opportunities, and recommends the most suitable engagement model.
2

Define

A Toptal leader will work with you to define your goals and service needs – from full end-to-end delivery to consulting services.
3

Develop

Once your service is defined and you have your talent or team on board, they will create your unique project timeline, process, and initial proposals, whether your goals involve mapping out your workflows or optimizing business processes.
4

Deploy

Toptal will get to work, tracking quality assurance, handling project management, and maintaining the delivery schedule.
Ali Faraj
Ali Faraj
CSO & CTO, Technology Services

Ali is an IT leader and strategist with 25+ years of experience at IBM, Verizon, Thomson Reuters, and Cognizant. He has led global teams, building and scaling multibillion-dollar annual growth. As a turnaround and strategic growth expert, he has jump-started innovation, grown revenue, and improved productivity. He has worked across verticals and across a wide range of technologies including AI/ML, cloud, ERP, CRM, ITSM, cybersecurity, and others.Ali is an IT leader and strategist with 25+ years of experience at IBM, Verizon, Thomson Reuters, and Cognizant. He has led global teams, building and scaling multibillion-dollar annual growth. As a turnaround and strategic growth expert, he has jump-started innovation, grown revenue, and improved productivity.

Previously At

IBM
CUSTOMIZED SOLUTIONS
Workflow Consulting Solutions That Deliver Value
Toptal delivers leading workflow consulting through its diverse talent network and flexible delivery models. We implement the right skills at each project phase, blending expertise from various roles for seamless execution.
Managed Delivery by Toptal
End-to-end project delivery per your specific requirements.
Delivery Manager's avatar
Delivery Manager
Delivery Manager's avatar
Delivery Manager
Business Process Optimization Strategist's avatar
Business Process Optimization Strategist
Performance Improvement Consultant's avatar
Performance Improvement Consultant
Process Automation Expert's avatar
Process Automation Expert
Operational Excellence Consultant's avatar
Operational Excellence Consultant
Process Optimization Expert's avatar
Process Optimization Expert
Automation Architect's avatar
Automation Architect
Rachael Karaffa
Rachael Karaffa
Toptal Logo

Delivery Manager

Rachael serves as a Delivery Manager at Toptal with a focus on leading diverse global teams in developing innovative solutions for our clients. She works across multiple disciplines, including technology, marketing, and management consulting. Rachael specializes in managing people and client relationships, process optimization, and driving teams toward optimal business outcomes.

Previously Managed Client

Experience

9+ Years

Brad DeFrank
Brad DeFrank
Toptal Logo

Delivery Manager

Brad serves as a principal delivery manager at Toptal with a focus on implementing cutting-edge technology solutions for our clients. He works across our entire portfolio, driving impactful business outcomes for startups and Fortune 500 companies alike. Brad specializes in product and go-to-market strategy, management consulting, and process optimization.

Previously Managed Client

Experience

10+ Years

Peer Hackman
Peer Hackman
Verified Expert in Management Consulting
Experience Icon

31+ Years

of Experience

Business Process Optimization Strategist

Peer is a strategy and growth consultant with more than 31 years of experience. He has worked with leading corporations, private equity firms, and top-tier consulting firms, such as McKinsey, PwC, and Capgemini, across strategy, growth, GTM, opportunity and market potential assessment, change management, digital transformation, innovation management, and operational improvement. Peer advises clients in technology, telecommunications, financial services, insurance, retail, healthcare, and energy.

Previously at

Francesco Castellano
Francesco Castellano
Verified Expert in Management Consulting
Experience Icon

16+ Years

of Experience

Performance Improvement Consultant

Francesco has 16+ years of experience in finance, consulting, business management, and sustainability. Throughout these years, he has worked on more than 20 projects as a consultant at Bain & Company and launched Uber operations in Turin, Italy. Lately, he has founded Tondo, an organization spreading circular economy concepts, and Tondo lab, a company driving the implementation of clean and circular innovations. Francesco is passionate about innovation and entrepreneurship.

Previously at

Elena Grigoras
Elena Grigoras
Verified Expert in Product Management
Experience Icon

11+ Years

of Experience

Process Automation Expert

Elena is a success-driven visionary with 11+ years of hands-on IT development and leadership experience. She has managed several large cross-functional teams with ownership across multiple development hubs. She has also managed cutting-edge SaaS platforms, end-to-end BPM applications, process automation tools, and API integrations. Elena possesses a wealth of experience, knowledge, and team-building skills in the vision and execution of IT products and solutions.

Previously at

Laerdal
Alan David Walker
Alan David Walker
Verified Expert in Project Management
Experience Icon

34+ Years

of Experience

Operational Excellence Consultant

Alan is an international insurance digital transformation strategist and implementer, currently based in the US. He has helped some of the world’s largest insurers figure out how to respond to new technologies and changing customer demands—to the benefit of both their customers and themselves. Alan has delivered in multiple roles as a program director, change director, program manager, project manager, and Scrum master.

Previously at

Serhiy P. Bulat
Serhiy P. Bulat
Verified Expert in Management Consulting
Experience Icon

20+ Years

of Experience

Process Optimization Expert

Serhiy is a management consultant with more than 20 years of experience managing large organizations and working with international companies such as P&G, Deloitte, Lafarge, Alexander Proudfoot, and USAID. Specializing in world-class management practices, Lean Six Sigma systems implementation, complex operations optimization, performance and profit enhancement, cost reduction, troubleshooting, crisis and change management, Serhiy is willing to share his experience to help businesses grow.

Previously at

Gökay Pekşen
Gökay Pekşen
Verified Expert in Engineering
Experience Icon

10+ Years

of Experience

Automation Architect

Gökay is a Senior Manager and Principal Advisor specializing in cybersecurity, information security, audit, and standards and regulations. He is highly skilled in enterprise-security architecture and an expert in delivering sustainable protection and enhancing reputation and digital existence while enabling risk mitigation to prevent financial loss.

Previously at

UNRIVALED EXPERTISE

Our Talent Has Worked With Top Companies

Having previously worked with these leading global companies, our talent brings valuable insights and expertise to deliver world-class outcomes.

Google
OpenAI
Meta
Microsoft
Apple
GoogleOpenAIMetaMicrosoftAppleIBMTeslaOracleAccentureAmazon Web ServicesAirbnbintelDuolingoBooking.comSAPHBOAdobeCiscoNvidiaSAS

INDUSTRY INSIGHTS

Explore Insights From the Business Process Automation Field

Read the latest articles and resources to keep you current on emerging trends in workflow automation, process improvement, business process optimization, and more.

How PMs Can Be Ready for Robotic Process Automation

Robotic process automation (RPA) has become a top priority for many companies in the last two years. Project Managers will increasingly have to manage projects developing software used not only by humans but also by bots. This article covers the opportunities and challenges of using RPA in project management.

Read More
Vytas Butkus

Vytas Butkus

Editor for Toptal Project Management Blog
Vytas is a professional project and product manager leading products and projects in advertising technology, 3D graphics, and eCommerce.

Looking for guidance about the perfect workflow consulting service for your needs?

Get a Free Consultation Now