Director of Business Operations

Director of Business Operations

Position Description

Toptal is a hypergrowth organization, which means that our core teams, operations infrastructure, and key processes must constantly be evolving to sustain and further this growth. As a Director of Business Operations at Toptal, you will be instrumental in identifying opportunities and implementing solutions that strengthen our core structure and processes across the company. In this role, you will work cross-functionally on initiatives and play an active role in building the strategic direction, execution frameworks, processes, KPIs/analytics, and team structures necessary to drive Toptal’s growth. You will be trusted to tackle some of the most challenging and impactful problems at Toptal and work directly with our Executives and other senior company leaders in developing innovative solutions.

This is a remote position that can be done from anywhere. All communication and resumes must be submitted in English. We are unable to provide visa sponsorship at this time.


As a Director of Business Operations, you will work together with the Business Operations Team to identify and prioritize areas of opportunity where there is potential for high impact across the company. In this role, you will clearly define problems, develop engagement scopes, build comprehensive strategies to solve underlying issues and execute upon improvement plans that you design in partnership with company leaders.

Success in this role will require taking an analytical, results-driven, process-oriented approach to all problem-solving. Application of high-level skills in delivering comprehensive business cases and change plans, coupled with an ability to influence and successfully navigate through interpersonal dynamics will be key to the achievement of desired outcomes. You will be expected to create lasting impact by bringing out the best in your colleagues by understanding their strengths, weaknesses, and motivations, coaching them, and helping them reach positions where they can succeed through the implementation of self-sustaining processes.

The life cycle of your projects, at a high level, will be: Dive into a problem, team, or initiative as the leader and primary owner, asking questions to learn everything you can about the subject. Remove constraints and utilize transformational thinking to determine creative solutions that will deliver high impact. Develop and execute comprehensive implementation and change management plans. Produce measurable outcomes and ensure continuity of the positive change beyond your engagement.

Example engagements may include:

  • Planning and executing the launch of a new line of business.
  • Working with the leaders of a mission-critical team to define and execute the next 6 months of strategic initiatives for the team.
  • Planning and implementing a better workflow for collaboration between two key teams.
  • Constructing optimal organizational structures, workforce plans, and compensation plans.
  • Identifying and filling process gaps.

In the first week you will:

  • Onboard and integrate into Toptal.
  • Rapidly begin learning about Toptal’s history, culture, and vision.
  • Shadow key teams across the company to learn the core of Toptal’s operations and capabilities.
  • Begin learning about Toptal’s OKRs (Objectives and Key Results), analytics infrastructure, and the company’s key metrics.

In the first month you will:

  • Train and be mentored by Toptal’s Business Operations Team and Chief Administrative Officer.
  • Contribute to the development of a formalized engagement framework to be used broadly by the Business Operations team.
  • Begin working on projects with smaller problem scopes designed to both deliver impact and familiarize you with Toptal Operations.
  • Go through deeper onboardings in key areas of the company that are of strategic importance, including beginning to do real work with the associated team leads and individual contributors.

In the first three months you will:

  • Establish engagement priorities based on identified problems and create plans for solutions.
  • Prepare detailed business cases for relevant approvals.
  • Execute on shorter-term planned solutions, frequently acting as an individual contributor, and being relentlessly resourceful to ensure problems are driven to solution successfully.
  • Experiment and learn rapidly as you build solutions, adapting your approaches in real-time by incorporating your learnings and doing everything it takes to make sure the KPIs of your engagements begin moving in the right direction.
  • Work with the Business Operations Team to continuously stay up-to-date on the status and evolution of ongoing operations projects and areas of need across the organization, contributing to team discussions by surfacing ideas and best practices from your current project focuses.

In the first six months you will:

  • Complete your first operations engagements/projects successfully, as evidenced by the associated teams operating efficiently and effectively, relevant KPIs trending up and to the right over time, and the value driven by this area of the company being a step function greater than it was when you started.
  • Establish self-sustaining processes and monitoring in order to ensure implementations continue to operate successfully without your day-to-day involvement.

In the first year you will:

  • Successfully complete 2-4 major operations engagements/projects, each 3-6 months in length and actively delivering impact for Toptal, enabling the organization to scale further.
  • Establish yourself as a trusted, general-purpose problem solver at Toptal, capable of tackling any high-impact problem through a rigorous, analytical, creative problem-solving methodology.


  • 7+ years experience in internal operations consulting or working for a top-tier consulting firm, implementing process improvements with measurable outcomes.
  • Possess strong business acumen.
  • Experience in senior-level operations management roles with accountability to the achievement of KPIs and leadership of complex, cross-functional initiatives.
  • Demonstrated skills in developing metrics and applying analytics to successful problem solving and performance monitoring.
  • Proven ability to develop operating frameworks and employ creative strategies for problem-solving that lead to resolutions that improve both efficiencies and quality.
  • Expertise in developing detailed project proposals and execution plans.
  • Strong relationship building and influence skills; you must be effective at partnering with and earning the trust of your coworkers to gain buy-in on the path forward.
  • Strong attention to detail.
  • Ability to apply effective change management principles and consider the human element of change.
  • Excellent written and oral communications skills, including the creation of compelling executive presentations.
  • A 4-year college degree is required; engineering discipline preferred.
  • You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
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