Now hiring
Technical Account Manager
Now hiring

Technical Account Manager

Position Description

You will closely be involved with several other teams such as Sales, Client Experience, and Talent Acquisition to grow Toptal’s Developer network. Interacting on a daily basis with engineers in Toptal’s talent network, you will be responsible for maintaining the network’s integrity and quality while also helping talent from every corner of the world find their dream job. Being central to Toptal’s operations you will also be the owner of feedback for product development and operational processes around the entire Talent Operations function.

This is a remote position that can be done from anywhere. All communication and resumes must be submitted in English.

We are unable to provide visa sponsorship at this time.

Responsibilities:

As a Technical Account Manager, you will be the direct link between the Top 3% developers that pass our screening process and the clients that are looking to engage them. On a daily basis, you will work closely with multiple Toptal clients on understanding their requirements and needs and finding the best possible candidate for them inside Toptal’s talent network. You will also ensure talent and clients are working together successfully.

In the first week you will:

  • Onboard and integrate into Toptal.
  • Rapidly begin learning about Toptal’s history, culture, and vision.
  • Familiarize yourself with the team’s tools, processes, and reporting mechanisms.
  • Become proficient with Toptal’s platform.

In the first month you will:

  • Take on your first clients and manage their engagement with Toptal.
  • Become familiar with various teams in Toptal and understand how they contribute to the company’s success.
  • Work closely with the talent and address their needs.

In the first three months you will:

  • Build a mature client portfolio.
  • Resolve any client-talent disputes which may arise in your client portfolio.

In the first six months you will:

  • Become eligible to take on Toptal’s major accounts, including top tier brands and clients.
  • With a full grasp of the role, you will start making your own minor process adjustments.

Requirements:

  • Technical. You must have a software development background.
  • Communication. You are very comfortable using different types of communication (voice, video, email, chat) on a daily basis. You are a strong communicator.
  • Ownership. You take responsibility for the work you do.
  • Quality. You take pride in everything you deliver as a reflection of yourself.
  • Multitasking. You are comfortable juggling dozens of clients and talent on a daily basis and don’t get your wires crossed.
  • Critical thinking. You must be able to think strategically to connect the dots between opportunities and available resources/capabilities across the network.
  • Integrity, at the highest level. You must be able to exercise good judgment in novel situations.
  • Resilience. You must have a growth mindset and be very comfortable giving and taking direct feedback and constructive criticism. You must be an exceptional performer in high-pressure situations.
  • EQ. You must have tremendous emotional intelligence, including exceptional foresight and judgment.
  • Attention to detail. You must be highly detail-oriented.
  • Problem solving. You must be extremely resourceful and creative, capable of solving difficult, critical problems by leveraging the extensive resources of the Toptal organization.
  • You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
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Who Will You Work With

Christy Schumann

VP of Talent Operations

As Toptal's VP of Talent Operations, Christy is accountable for ensuring successful client outcomes by delivering the right talent from our global network, matched to client business needs and timeframe. Prior to Toptal, Christy spent more than a decade in management consulting at Bain & Company, and she later joined Rackspace as General Manager of their cybersecurity business. Christy earned a BS in Computer Science and Electrical Engineering from the Massachusetts Institute of Technology and an MBA from Columbia Business School.

Tyler Martin

Director of Talent Supply

As Toptal’s Director of Talent Supply, Tyler is responsible for balancing talent supply and client demand in a cost-effective manner. Before Toptal, Tyler led the Supply Chain Systems and Automation team at SpaceX. He also implemented custom software and change management initiatives as a management consultant at Accenture. Tyler earned a BS in Aerospace Engineering from the Missouri University of Science and Technology and a Master’s in Logistics and Supply Chain from the MIT-Zaragoza International Logistics Program.

View The Whole Team

Working at Toptal

We're changing the way the world works. Toptal is not only a place to progress your career and design your own lifestyle, but also a company where you'll learn how to develop innovations that push business and technology forward.
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Think you’re a fit? Apply below:

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Working at Toptal has been the best experience of my career. Every day I'm surrounded by intelligent, thoughtful, and hard-working colleagues that push me to be better.

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