Toptal helps Fortune 500 automotive manufacturer improve CX through legacy software modernization.
A European multinational luxury automotive leader needed to modernize its aging legacy retail system while avoiding service disruptions.
Client
A Fortune Global 500 automaker with an estimated market value of approximately $6 billion.
Employees
Revenue
Industry
AutomotiveDelivered Services
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Schedule a CallChallenge
A leading automotive manufacturer was struggling with an outdated retail management system. The legacy network had lost functionality due to changes in connected systems, leading to inefficiencies in key tasks and an unsatisfactory client experience. To modernize the system without any service disruptions, the automotive company needed high-level, round-the-clock expertise.
Solution
Seamless transition
Toptal provided a global team of development specialists to provide 24-hour support and high-caliber expertise throughout the transition. This approach enabled the Toptal team to complete the system upgrades with no service outages.
Multipronged approach
The Toptal team developed a comprehensive solution to connect the client’s complex ecosystem of retail stakeholders. This multifaceted solution included an updated back end with enhanced data management, a retailer-facing website with an improved user interface, and retailer applications for Android and iOS. The streamlined system eliminated previous customer pain points around scheduling and communication mishaps.
Outcome
Increased reach and uptake
Improved system reliability and performance drove partner adoption of the apps and increased new customer acquisition. The client has since been able to deploy the app to multiple new international markets, creating a more seamless customer experience around the world.
Fostering innovation
In addition to optimizing existing network functions, the client was able to build upon a new, innovative initiative. The system now allows prospective customers to test-drive electric cars, boosting visibility and access to the client’s newest product line.
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