Toptal enhances AI integration in CX software with cohesive front-end solutions.

A customer experience software leader partnered with Toptal to overcome front-end development challenges and enable smooth AI tool integration.

Client

A global customer experience and CX outsourcing leader helping brands with call center, support, and back-office solutions worldwide.

Employees

10,000+

Revenue

$4B

Industry

Technology

Delivered Services

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Challenge

The company faced front-end development obstacles due to varying technologies, blocking the AI integration progress.

Solution

Component Library

Toptal built a functional UI component library, matching the existing design system using Vue 3, Composition API, Pinia, TypeScript, and SCSS.

Boilerplate Development

Toptal created an initial boilerplate for front-end projects, streamlining development and ensuring consistency across multiple projects.

Outcome

Seamless Integration

The unified front-end eliminated blockers, enabling smooth AI integration and aligning with the company’s design system.

Cost-effective Development

Toptal’s efficient development approach replaced the need for three full-time developers, accelerating project delivery while maintaining high-quality standards.

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