Fortune 500 automotive company partners with Toptal to reduce costs by over 40%.

Facing the largest cost-cutting effort in the company’s history, the client challenged Toptal to help increase efficiency while maintaining quality.

Client

A Fortune Global 500 automaker with an estimated market value of approximately $6 billion.

Employees

10,000+

Revenue

$51B

Industry

Automotive

Delivered Services

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Challenge

The client used Salesforce CRM and Salesforce Marketing Cloud to manage customer relationships and marketing campaigns. It needed a team to deliver ongoing analysis, campaign implementation, and effectiveness measurement while managing budget restrictions.

Solution

Assembling a World-Class Team

The Toptal Customer Success Manager curated and managed a lean and highly skilled team to provide continuous support while still ensuring competitive pricing.

Consolidation and Efficiency

Leveraging Toptal’s flexibility, the client was able to transfer the work from its previous vendor to the Toptal team with ease. This move unlocked significant efficiencies and allowed for a more streamlined, consolidated workflow.

Outcome

Dramatic Efficiency Improvements

Toptal was able to absorb another vendor’s workload while providing highly efficient resources, which unlocked cost savings of over 40% for the client.

Flawless Execution With Minimal Oversight

After aligning with client expectations, our curated team independently executed their responsibilities. We maintained perfect coordination between the client and our team through clear, insightful reporting and timely approvals.

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Toptal not only delivers expert and reliable service but also offers a high level of adaptability and internal support, ensuring the client never experiences a dip in quality.
Kelsey Silbert
Customer Success Manager

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