Toptal redefines healthcare HR software platform with user-centered design.
A healthcare human resources software firm turned to Toptal to revamp its reimbursement platform through strategic design integration and technical improvements.
Client
A U.S.-based health-benefits platform simplifying pre-tax insurance funding for SMB employers nationwide.
Revenue
Industry
TechnologyDelivered Services
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Schedule a CallChallenge
The healthcare reimbursement platform lacked intuitive design integration, leading to limited user engagement and satisfaction among small businesses providing health insurance.
Solution
Strategic Design Integration
Toptal deployed a UI/UX designer who conducted an in-depth platform analysis and developed a redesign incorporating stakeholder feedback for improved usability and experience.
Technical Improvements Made
Toptal full-stack engineers optimized database calls and implemented user authentication features using Next.js to align technical functionalities with business objectives.
Outcome
Improved UX
The redesign made the platform more user-friendly and cohesive, receiving positive feedback from stakeholders for its improved usability and navigation.
Shift in Design Perspective
The project’s success shifted the company’s perception of design, evolving it from a reactive to a central component in product development, and established a scalable foundation for future UI growth.
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