Toptal transforms patient access for healthcare provider with innovative AI solutions.

A medical group partnered with Toptal to implement a generative AI pilot project, improving accessibility of essential health information for patients.

Client

A U.S. public research university known for innovative teaching, research excellence, and public service.

Employees

12,000+

Revenue

$2.6B

Industry

Healthcare and Life Sciences

Delivered Services

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Challenge

The medical group’s patients faced difficulty accessing critical health information, highlighting service delivery gaps due to consultations relying solely on manual input from practitioners.

Solution

Generative AI Pilot

Toptal led the development and execution of a generative AI pilot project, rigorously testing the scalable solution for public implementation within a strict timeline.

Serverless System Implementation

Utilizing AWS services, Toptal designed a serverless infrastructure to streamline conversation initiation and history storage, improving interaction efficiency, scalability, and security.

Outcome

Improved Patient Engagement

The AI pilot enabled easy access to verified medical information for patients, boosting patient engagement and knowledge without the need for practitioner consultations.

Long-term Healthcare Evolution

The integration of serverless infrastructure addressed immediate accessibility issues and established a sustainable platform for future healthcare delivery improvements.

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