Toptal helps healthcare tech company turn AI prototype into production-ready platform.
A healthcare technology company partnered with Toptal to rebuild an early AI prototype into a reliable platform capable of automating patient interactions and clinic workflows.
Client
A healthcare technology company building AI voice agents that automate patient interactions and clinic workflows.
Industry
TechnologyDelivered Services
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The company’s early AI prototype lacked the architecture and integrations required for production use, limiting its ability to automate patient workflows reliably and onboard additional clinics.
Solution
Scalable Platform Architecture
Toptal designed an event-driven architecture using FastAPI and Next.js, with AWS infrastructure supporting the scalability, asynchronous processing, and fault tolerance required for production use.
AI Workflow Automation
OpenAI and Deepgram powered conversational reasoning and real-time speech recognition, while integrations connected the AI agent with clinic systems to complete patient workflows autonomously.
Outcome
Production-ready AI Platform
The rebuilt platform moved the product beyond the prototype stage, enabling the AI agent to autonomously handle a complete patient interaction and execute the required workflow within the clinic system.
Scalable Clinic Operations
Automating patient interactions and core workflows reduced manual work for clinic staff while giving the company a scalable foundation for onboarding additional clinics.
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