Toptal refines chat features in mobile app for landscape services company.
A vegetation management and biodiversity organization required external support to resolve issues in its mobile app that were affecting customer engagement.
Client
A US-based landscape services company offering tree care, planting, and outdoor maintenance for property owners.
Revenue
Industry
Consumer Products and ServicesDelivered Services
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The company struggled with implementing a reliable chat feature into its mobile app, particularly with unreceived push notifications, which previous developers had failed to solve.
Solution
Thorough Debugging
Toptal debugged the push notification flow from the back end to the Expo server, uncovering and fixing critical API issues missed by previous teams.
Back-end API Transition to NestJS
Toptal transitioned the back-end API to NestJS, implementing caching mechanisms for improved efficiency and reliability.
Outcome
Increased Engagement
Fixing push notification failures led to a substantial increase in user engagement and satisfaction with the mobile app.
Robust Infrastructure
The significantly improved API offered a resilient product, supporting future growth and increasing application performance tenfold.
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