Fortune Global 50 auto manufacturer unlocks companywide efficiencies with Toptal ServiceNow experts.
A multinational automotive company wanted to harness ServiceNow’s full capabilities but needed guidance from business consultants with specialized expertise.
Client
A global automotive company manufacturing cars, trucks, and mobility solutions known for quality, efficiency, and innovation.
Employees
Industry
AutomotiveDelivered Services
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Schedule a CallChallenge
The innovation and technology subsidiary of a Fortune Global 50 auto manufacturer had long relied on ServiceNow exclusively as a service desk. The company wanted to explore other features of the platform to help them automate processes, add business value, and drive an overall enterprise transformation.
Solution
Defining needs and aligning possibilities
Toptal’s technical consultants conducted an extensive exploration of the client’s needs. The team assessed the client’s business goals and digital transformation targets, and provided and in-depth audit to determine unused features that could fulfill them. They then configured the functionality and aligned the client’s teams on their use.
Uncovering new functionality
The Toptal team unlocked the potential of previously unused features, helping the client transform their IT onboarding process, improve asset tracking, optimize vendor security compliance, implement custom integrations, and generate tailored reports to highlight noncompliant processes.
Outcome
Enhanced efficiency
ServiceNow has become central to the company’s efforts to automate processes and unlock efficiencies. It has facilitated a more unified way of working by breaking down departmental silos and enhancing efficiency throughout the organization.
Cross-organizational adoption
Toptal’s ServiceNow project began with the auto giant’s innovation subsidiary. However, the changes were so impactful that the automaker has implemented the processes across the broader company. The partnership, initially expected to last six months, has now been ongoing for nearly three years.
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