Toptal strategy consultants drive 35% efficiency gains with new Agile operating model for Fortune 100 real estate leader.
The global client required a consulting partner with proven expertise and agility to boost productivity and engagement, and drive growth for a business unit with over 50,000 people.
Client
A global real estate and investment firm providing property services, consulting, and portfolio management.
Employees
Industry
Financial ServicesDelivered Services
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Schedule a CallChallenge
A Fortune 100 commercial real estate company faced mounting inefficiencies after a series of acquisitions compounded by an outdated organizational structure. These challenges resulted in inconsistent product delivery, cultural misalignment, role redundancies, and capability gaps that hindered growth and cross-functional collaboration among teams.
Solution
Agile Operating Model Design
Toptal deployed a team of seasoned strategy consultants—including a project lead, two target operating model (TOM) specialists, and an organizational change expert—to rapidly assess pain points and craft a modernized, scalable TOM that aligned with the company’s goals.
Iterative Implementation
Leveraging proven frameworks, the Toptal team developed a robust future-state design and implemented it through iterative sprints. The new model eliminated redundancies, improved cross-functional alignment, and fostered a more adaptive, Agile organizational structure across product, sales, delivery, and service teams.
Outcome
Efficiency & Engagement Gains
The new operating model generated up to 35% efficiency gains by streamlining processes. In addition, clearer role definition and enhanced collaboration significantly improved employee engagement, setting the foundation for long-term performance and satisfaction.
Elevated Customer Experience
By aligning the organization more closely with customer needs, the redesigned TOM enabled faster, more consistent product delivery and better service outcomes. These changes positioned the company to deliver industry-leading customer experiences while supporting scalable growth throughout its global operations.
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