Toptal enables Fortune 500 manufacturer to improve new-hire experience and retention.

A global manufacturer aimed to build a more consistent, harmonized experience across plants to improve the new-hire experience and retention.

Client

A Fortune 500 building materials leader with multibillion-dollar revenue in insulation and roofing solutions.

Employees

25,000+

Revenue

$11.5B

Industry

Construction

Delivered Services

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Challenge

Despite a standardized onboarding process, the client recognized that process and experiential differences across plants were impacting new hire retention. Toptal delivered a cross-functional change management strategy that helped align teams and create a richer, more consistent new hire experience.

Solution

Executive alignment and advisory

Toptal provided strategic guidance to help leaders break out of organizational silos, manage competing priorities, and improve internal communication—while also establishing a repeatable process to ensure continued alignment across executive sponsors and departments.

Coaching and progress reviews

Toptal facilitated leadership coaching and regular check-ins to track progress, plan effectively, and support the team in driving change and meeting key goals.

Outcome

Increased Retention

Turnover dropped significantly as new hires felt more supported and integrated, leading to stronger team cohesion and long-term retention. By aligning onboarding efforts with employee needs and expectations, the organization built trust from day one.

Sustainable Culture

Toptal helped cultivate a culture of collaboration beyond silos, fostering innovation and enabling both immediate and sustained success. Teams developed new habits of cross-functional engagement that accelerated decision-making.

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