Toptal transforms healthcare provider’s online appointment scheduling system.
A healthcare provider partnered with Toptal to revamp its online appointment scheduling system, addressing patient confusion and operational inefficiencies.
Client
A nonprofit regional health system in Orange County delivering hospital, urgent care, and specialty services.
Employees
Revenue
Industry
Healthcare and Life SciencesDelivered Services
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Schedule a CallChallenge
The healthcare provider’s online scheduling system caused patient confusion and errors, increasing reliance on telephone bookings.
Solution
Identifying Pain Points
Toptal conducted user interviews and reviewed screen recordings to identify key pain points in the scheduling process.
Interface Redesign
Toptal redesigned the interface for clarity, simplifying appointment selection and insurance information and enhancing the UX.
Outcome
Increased Online Bookings
The new system increased online booking rates as patients found it easier to schedule appointments without support.
Improved Operational Efficiency
Reducing burdensome telephone bookings improved operational efficiency, enabling staff to focus on other tasks within the health system.
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