Toptal cuts delivery coordination time by 60% for logistics software provider.
A logistics software company turned to Toptal to automate its manual dispatch processes, cut turnaround time, and improve real-time visibility through a custom Salesforce solution.
Client
A US-based logistics software company streamlining dispatch and delivery operations for fleets.
Revenue
Industry
Logistics and TransportationDelivered Services
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Schedule a CallChallenge
Manual dispatching via spreadsheets and calls led to delays, human error, and poor delivery tracking, making it difficult to scale operations efficiently.
Solution
Automated Workflow Architecture
Toptal designed a scalable Salesforce-based dispatch workflow using Apex, Flows, and Lightning components to assign drivers and update delivery milestones in real time.
Connected Experience Platform
Toptal implemented Salesforce Experience Cloud and custom REST API integrations, enabling real-time communication and operational transparency across teams.
Outcome
Faster Dispatch Turnaround
The automated system reduced dispatch turnaround by more than 60%, streamlining assignments and eliminating spreadsheet dependencies.
Improved Operational Control
The integrated solution gave stakeholders end-to-end visibility into fulfillment stages, improving customer communication and onboarding speed for new contracts.
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