Toptal cuts shipping quote turnaround time by more than 90% for logistics company.
A logistics technology company partnered with Toptal to build an AI-powered automation platform that dramatically accelerated quote processing and streamlined workflows for shipping and cargo customers.
Client
A US-based logistics technology company automating shipping quotes and cargo workflows for freight operators.
Industry
TechnologyDelivered Services
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Schedule a CallChallenge
Shipping and cargo companies handled more than 30 quote requests daily, with employees manually contacting airlines, gathering rates, calculating margins, and preparing responses. Each quote took 30-40 minutes to complete, creating delays and limiting processing capacity.
Solution
AI-powered Quote Automation
Toptal built AI agents to classify incoming requests, extract shipment details, identify routes, retrieve real-time airline rates, and automatically generate customer-ready quotes.
Integrated Quoting Workflow
Toptal developed an Outlook side panel using React and Office JavaScript API, connecting the AI and Python-based automation directly to employees’ email workflows so quotes could be reviewed and sent efficiently.
Outcome
Speeding Up Response Times
The automated workflow reduced quote processing time from more than 30 minutes to 3 minutes or less, allowing employees to respond to customers significantly faster and process more requests.
Increased Processing Capabilities
Employees quickly shifted from manually preparing quotes to using the integrated platform for customer requests, reducing manual effort and increasing capacity to handle quote volume.
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