Toptal helps real estate company scale client support with AI-powered chatbot.
A real estate company partnered with Toptal to replace fragmented, manual support processes with an AI-powered chatbot, providing clients with fast and reliable answers around the clock.
Client
A US-based real estate company scaling client support with an AI-powered RAG chatbot.
Revenue
Industry
Real EstateDelivered Services
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The company relied on static FAQs, email responses, and support agents to answer increasingly complex client inquiries. Slow response times and inconsistent answers created additional work for staff and limited the ability to scale support.
Solution
Secure AI Architecture
Toptal designed and implemented an on-premises RAG system that paired a locally hosted AI model with the company’s proprietary documents, keeping sensitive data within its own infrastructure.
Reliable Answer Retrieval
Toptal structured the document and retrieval system so the chatbot could find relevant internal information and provide accurate, context-aware answers while reducing inconsistent or unsupported responses.
Outcome
More Efficient Support
The chatbot answered common and moderately complex inquiries without human intervention, reducing support workload and allowing staff to focus on higher-value and exceptional cases.
Scalable Client Service
Clients gained 24/7 access to more consistent answers, while faster response times, fewer human escalations, and higher first-response resolution helped the company support growing demand.
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