Toptal modernizes operations, increases throughput 5X for leading cruise line’s cybersecurity team.

A major cruise line operator needed to modernize cybersecurity operations while navigating legacy systems, fragmented processes, and limited cross-team alignment. Toptal streamlined collaboration and automated workflows.

Client

A leading global cruise line operator offering ocean cruises and resort experiences across worldwide destinations.

Employees

30,000+

Revenue

$14.4B

Industry

Hospitality

Delivered Services

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Challenge

Cybersecurity efforts were hindered by legacy infrastructure, siloed teams, and the absence of defined processes. Misalignment among stakeholders slowed digital initiatives and created operational inefficiencies, increasing organizational risk.

Solution

Structured Collaboration

Toptal implemented governance and communication frameworks that brought enterprise architects, business owners, and security teams into alignment, establishing a unified cybersecurity operating model.

Process Automation

To streamline and automate workflows, Toptal integrated Microsoft Power Automate with ServiceNow’s IT Demand module, improving visibility, accelerating execution, and embedding security into development.

Outcome

Expanded Capabilities

Structured communication and governance frameworks led to improved collaboration across departments and a unified cybersecurity team, resulting in a 5X increase in throughput of vital security work.

Security by Design

Automated workflows and modernized processes embedded security across the software development lifecycle, strengthening protection of sensitive customer data while supporting ongoing digital transformation.

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