Toptal improves Big 4 tech company’s document management for IT training and technology firm.
Toptal restored order in a document management project for the company’s top tech client, resolving coordination issues and enhancing client satisfaction.
Client
A US-based IT training and technology services firm helping enterprises adopt and scale software platforms.
Employees
Revenue
Industry
TechnologyDelivered Services
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Schedule a CallChallenge
The company faced coordination issues among teams, leading to escalating costs, missed timelines, and client dissatisfaction.
Solution
Agile Methodologies
Toptal swiftly engaged with stakeholders, using Agile methodologies to respond to changes and deliver incremental value effectively.
Stakeholder Management
Toptal implemented a systematic stakeholder management approach, rebuilding client trust and addressing skill gaps through effective knowledge management.
Outcome
NPS Score 10
Projects were delivered on time and within budget, earning the service provider an NPS of 10 from the client.
Secured Multimillion-Dollar Contract
Successful execution led to a fivefold account growth, securing a multimillion-dollar contract for the service provider.
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