Toptal launches AI-powered tourism SaaS platform in just 8 weeks while expanding into B2B market.
A tourism company partnered with Toptal to build an AI-powered, multitenant SaaS platform that automates booking workflows and customer communications while supporting expansion into the B2B market.
Client
An Australia-based tourism company launching an AI-powered booking platform for B2B expansion.
Revenue
Industry
Consumer ServicesDelivered Services
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The company needed to launch a complex tourism booking platform within an aggressive eight-week timeline. Lacking specialized full-stack and generative AI expertise, it needed to automate reservation workflows, integrate real-time booking data, and safely manage customer communications across multiple channels.
Solution
Agentic AI Booking Platform
Toptal built a stateful AI agent with LangGraph and retrieval-augmented generation (RAG), integrating with Rezdy to automate booking retrieval and modifications while delivering role-aware information to staff and customers.
Secure SaaS Architecture
Toptal developed a multitenant architecture with strict data isolation and a human-in-the-loop Slack workflow, allowing staff to review sensitive AI-generated communications before they reached customers.
Outcome
Rapid Production-ready MVP
Toptal delivered the SaaS MVP in just eight weeks, enabling the company to streamline its own operations and securely onboard external tourism operators as new tenants.
High-performing AI at Scale
The AI agent achieved >0.95 groundedness and relevance scores with 2- to 5-second query latency, providing accurate, near-real-time support for complex reservation workflows while establishing a foundation for scalable B2B growth.
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