Design Process

CX design encompasses EVERY interaction that a customer has with a business. By adopting a CX mindset, brand designers will learn to meaningfully engage customers at multiple touchpoints.

We chat with Toptal Design Lead Lubos Volkov—who’s worked remotely his whole career—about tips and strategies for balancing life, work, and the pleasure of a remote setting.

UX research provides invaluable insight into product users and what they need and value. Not only will research reduce the risk of a miscalculated guess, it will uncover new opportunities for innovation.

Prototyping, user testing, and UX deliverables are important to the design process, but there are some UX myths that can put these processes at risk of being devalued by clients.

Designers are not mere pixel pushers. If they improved communication and employed their skills more effectively through strategic design thinking, they could make a bigger impact with their work.

It wasn’t easy, but you looked uncertainty in the eye and made the biggest bet of your career. Now what? We’ve got an encouraging word for new freelancers and anyone who’s braved self-employment.

Since designers work with so much text-based content, creating an effective typographic hierarchy—one that clearly shows what information is most important—is a vital skill for designers to master.