Now hiring
Creative Operations Manager
Now hiring

Creative Operations Manager

About Toptal

Toptal is a global network of top freelance talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and over 40% year-over-year growth, Toptal is the world’s largest fully remote company.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Position Description

We are looking for an organized, adaptable, and experienced Creative Operations Manager to support our Brand Experience division of the Creative team. Reporting to the Creative Operations Lead, you will be responsible for planning and managing all incoming or proactive campaigns assigned to the Brand Experience team. You will own the creative process and manage the end-to-end development and execution of the team’s projects. You will be working closely with our Creative Directors and other team leads to balance the needs of the creative team with the requirements and expectations of cross teams.

As the Creative Operations Manager, you will communicate weekly updates and reports to the team on the projects that are missing critical information, overdue or behind schedule, or otherwise impacted. We are looking for someone who is organized and a professional self-starter who thrives in a fast-paced, dynamic and collaborative environment.

This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.


  • Serve as primary contact and oversee complex creative projects including top of funnel campaigns, 360 creative ad campaigns, video content, social content, and much more, across all of our channels.
  • Create project plans, roadmaps, and campaign timelines for the Brand Experience team against all of the team’s projects. Document and maintain process flows between the Brand Experience team and the stakeholders to deliver strategically on-brief, compelling on-Brand creative, within an allotted time frame.
  • With the Creative Operations Lead, manage the Brand Experience team’s weekly intake process, help vet and assign projects based on priorities and bandwidth. Optimize our processes to improve the overall efficiency of the Brand Experience team.
  • Lead weekly meetings to communicate and track the status of each deliverable and make sure there’s proper documentation of all projects.
  • Efficiently and effectively manage day-to-day problems, and communicate effectively in difficult and time-sensitive situations. Understand when (and why) to escalate issues to Creative Ops Lead.
  • Partner with Traffic Manager to push the Brand Experience’s team projects through our project management tool.
  • Experience with working with project management tools (i.e. Asana, Jira) is a plus.

In the first week, expect to:

  • Get the lay of the land and have a lot of Zoom coffees.
  • Start to meet with the team leads.
  • Understand the fundamentals of Toptal and what sets us apart.
  • Onboard and integrate into Toptal by gaining an understanding of our brand strategy, guidelines, messaging, and governance processes.
  • Gain a deep understanding of the roles and priorities of the team and key partners.

In the first month, expect to:

  • Be able to read and understand the briefs coming in.
  • Be comfortable creating a timeline for each project.
  • Set up kick-off meetings for the team and take meeting notes.
  • Hold weekly status meetings with Brand Experience teams.

In the first three months, expect to:

  • Proactively, efficiently, and independently manage multiple projects.
  • Understand and manage projects on our project management tools.

In the first six months, expect to:

  • Identify areas of improvement in the workflow.
  • Be able to plan timelines for multiple projects for each quarter.
  • Help put together an onboarding process for future Creative Operations Managers.

In the first year, expect to:

  • Take a critical look at the process, streamline and optimize it.
  • Identify clear ways to improve team efficiency.
  • Continue to take on additional responsibilities.


  • 3+ years of traffic or project management experience with an advertising agency, design studio, creative department, or related environment.
  • Ability to multitask, set priorities, and be resourceful in a fast-paced environment.
  • Comfort with deadlines and last-minute requests, with a clear understanding of how to prioritize work.
  • Proficiency with project management tools such as Welcome, Trello, Asana, Monday, etc.
  • Excellent communication skills and ability to clearly articulate requirements; Highly responsive.
  • Organized, detail-oriented, stays cool under pressure, and relationship builder.
  • You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
For Toptal Use Only: #LI-MR2 #LI-REMOTE #west #midwest #ussouth #northeast #southamerica #canada

Who You Will Work With

Michelle Labbe

Michelle Labbe

Chief People Officer

As Toptal's Chief People Officer, Michelle is accountable for our People and Recruiting teams, creating and maintaining a world-class experience for all Toptal team members through hiring, developing, and retaining our top talent. Previously, she served as Chief People Officer at ICR. Her 20+ year career has included senior Talent leadership roles across both the startup and agency world, spanning multiple industries. Michelle has a Bachelor’s in Political Science from the University of Arizona.

Mike Nuzzo

Mike Nuzzo

Executive Creative Director

As Toptal’s Executive Creative Director, Mike is accountable for the look, feel and persona of the Toptal brand across all channels. He is responsible for delivering best-in-class creative ideas and breakthrough marketing campaigns to strengthen brand awareness and drive business growth. Before Toptal, Mike built out the creative capabilities at top agencies like Razorfish and 360i. He was creative lead for digital and social on brands like AXE, Toyota HBO, and OREO. Mike has a BA of Communications in Marketing and Journalism from Marist College.

View the Whole Team

Working at Toptal

We're changing the way the world works. Toptal is not only a place to progress your career and design your own lifestyle, but also a company where you'll learn how to develop innovations that push business and technology forward.
Toptal Careers

Think you’re a fit? Apply below:


How many years of Traffic or Project Management do you have?

Do you have experience using Welcome, Trello, Asana and Monday?

Do you reside within 3 hours of Eastern Standard Time (EDT)?

Do you have experience working with creative teams in an ad agency?

Do you have experience working at an ad agency?

Do you have experience working on creative campaigns at an ad agency?

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Quote author

Working at Toptal has been the best experience of my career. Every day I'm surrounded by intelligent, thoughtful, and hard-working colleagues that push me to be better.

Jordan Lyons

SEO Manager