Toptal eliminates manual research process with AI knowledge hub for global consumer brand.
A consumer products company partnered with Toptal to transform its fragmented internal research systems, seeking a scalable AI solution to help scientists quickly access academic papers and proprietary documents.
Client
A Fortune 500 global consumer goods company specializing in household and personal care products, as well as pet foods.
Employees
Revenue
Industry
Consumer Packaged GoodsDelivered Services
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Schedule a CallChallenge
Outdated tools and siloed research made it difficult for scientific teams to locate relevant studies, leading to duplication of work, missed insights, and a slow pace of innovation across R&D, quality, and product development functions.
Solution
AI Chat Interface
Toptal designed a conversational AI interface with smart filters, a prompt gallery, and automatic PDF summarization to streamline research workflows and surface relevant insights in seconds.
Scalable UX Framework
Toptal applied lean UX methods and user research across three continents to validate 15+ features and create a reusable design system tailored to global scientific teams.
Outcome
Faster Research Access
The new AI-powered platform enabled scientists to quickly search and summarize thousands of internal and academic documents, eliminating time-consuming manual research.
Proven User Adoption
By transforming siloed knowledge into a scalable, searchable AI tool, Toptal helped establish a repeatable model for intelligent research access, fostering long-term innovation and stronger alignment across global teams.
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