Toptal enhances customer service software company’s system performance.
Toptal helped a leading customer service software company overcome resource shortages and complex integrations, improving data management and operational efficiency.
Client
A U.S.-based customer service software company providing cloud contact center and AI solutions to enterprises.
Employees
Revenue
Industry
TechnologyDelivered Services
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Schedule a CallChallenge
The company faced urgent integration challenges with Salesforce, NetSuite, and Zuora, compounded by a critical resource shortage that threatened project timelines.
Solution
Optimized CPQ Processes
Toptal optimized Salesforce CPQ processes, implementing advanced approval workflows and pricing rules that accelerated quoting and approval times.
Seamless System Integration
Toptal resolved integration challenges between Salesforce, NetSuite, and Zuora, ensuring seamless data flow and synchronization.
Outcome
Increased Productivity
The streamlined CPQ processes reduced the time required for quotes and approvals, improving overall productivity and accelerating the sales cycle.
Improved System Performance
Toptal’s solutions increased system stability and reliability, reducing downtime, enhancing the UX, and leading to higher satisfaction and adoption rates.
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