Toptal boosts education company’s tutor sessions by 30% with improved scheduling.
An education and tutoring company turned to Toptal to automate its manual scheduling processes, boosting user satisfaction and increasing revenue.
Client
A US-based education and tutoring company streamlining tutor scheduling for students.
Revenue
Industry
Educational ServicesDelivered Services
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Schedule a CallChallenge
The company grappled with a slow and manual scheduling process dependent on human intervention, which delayed student requests and compromised session availability, negatively affecting both satisfaction and revenue.
Solution
Automated Scheduling Implementation
Toptal developed a comprehensive automation system tailored for the company’s needs, conducting thorough research and user interviews to design an efficient flow where students could select preferred tutors instantly.
User-centered Development Process
Toptal applied a strategic methodology involving low-fidelity wireframing and user testing, incorporating user feedback at each stage to refine the automated scheduling system continuously.
Outcome
Increased Session Volume
The automation improved workflow, leading to a 30% increase in scheduled tutor sessions and directly contributing to a substantial rise in company revenue.
Improved User Satisfaction
The new system provided tutors with clear schedule transparency and improved the overall user experience, boosting student satisfaction and enabling a smoother operational framework.
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