Toptal improves air quality app user satisfaction for leading HVAC manufacturer.
An air quality app enhanced UX and user satisfaction through Toptal’s comprehensive UX research and design improvements.
Client
A global HVAC and refrigeration company delivering intelligent climate and energy solutions for buildings and cold chain.
Employees
Revenue
Industry
IndustrialsDelivered Services
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The app’s outdated design led to poor UX metrics, negative reviews, and a lack of new features, limiting customer satisfaction.
Solution
UX Research and Testing
Toptal used tools like UserZoom and Figma to conduct UX research, including usability tests and A/B testing, to validate design improvements.
Competitor Benchmarking
Toptal conducted user surveys and competitor benchmarking to align design improvements with customer preferences and industry standards.
Outcome
Increased User Satisfaction
The UX improvements resulted in a “very satisfied” customer satisfaction score and a “very easy” customer effort score after 33 experiments with 3,360 users.
Future Design Model
Toptal’s research created a reusable human-centered design model, guiding future app enhancements for sustained user satisfaction.
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