Toptal talent improves efficiency by 60% for Fortune 1000 insurer by transforming software development methodology
A leading US insurance firm was poised to rescale a recently launched brand, but a lack of Agile expertise and a large backlog of defects called for expert coaching and transformation.
Client
A North America–based insurance brokerage providing business, personal, and employee benefits solutions at scale.
Employees
Industry
Financial ServicesDelivered Services
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Schedule a CallChallenge
Launching a fresh, accessible brand can open new markets for established firms. Building a scalable infrastructure at launch is crucial to its success. But siloed teams and confusing JIRA configurations left a Fortune 1000 insurer with serious defects that were slowing development. The company needed an experienced Agile Coach and Scrum Master to implement mission-critical strategies to help position its business for greater success.
Solution
Streamlining across 8 teams
Toptal’s Agile Coach and Scrum Master quickly identified the inefficiencies that were preventing eight siloed teams from effectively collaborating. By leveraging JIRA boards, establishing a Kanban flow, and educating the existing teams, Toptal’s expert cultivated a new, more collaborative software development workflow.
Scaling Agile for the future
Beyond implementing Agile techniques, Toptal’s Scrum Master coached internal project owners on scaling these techniques to ensure continued success. Developing a deeper understanding of how to utilize Agile practices in a variety of contexts positions the team to facilitate growth as projects evolve.
Outcome
60% decrease in product cycle time
The Agile coach unlocked new potential by transforming the client’s rhythm of business, which helped efficiency climb to unprecedented levels. After Toptal’s expert Scrum Master implemented Agile methodology, product cycle time decreased from 10 days to four—a reduction of 60%.
84 bugs squashed
The client’s internal team needed more bandwidth to deal with a massive backlog of defects. Within weeks, new workflows enabled the team to eliminate the backlog and improve end-user experiences. The client also reallocated maintenance resources to focus on resolving bugs as they appear, preventing future backlogs.
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