Toptal helps university simplify complex clinical content with self-paced course design.
A university psychiatry department partnered with Toptal to transform extensive clinical content into a structured, self-paced course for behavioral health providers delivering mental health care remotely.
Client
A US-based academic medical campus training behavioral health providers in remote care delivery.
Employees
Revenue
Industry
Educational ServicesDelivered Services
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Schedule a CallChallenge
The department had extensive expertise in telemental health, but it existed as a large body of unstructured content held by a single subject matter expert (SME). Without an instructional designer to prioritize and organize the material, it could serve as reference content but not as training that providers could complete independently.
Solution
Behavior-focused Course Design
Through SME interviews and action mapping, Toptal organized the content around what providers needed to do differently during telemental health sessions, moving supporting knowledge outside the core learning path.
Interactive Learning Experience
Toptal storyboarded each module before building the course in Articulate Rise 360 and Storyline 360, incorporating scenario-based exercises where providers could make decisions and see the consequences.
Outcome
Scalable Clinical Training
The completed course transformed one clinical specialist’s expertise into structured, self-paced training that behavioral health providers could access consistently, without relying on live delivery.
Reusable Learning Framework
The department also received action maps, storyboards, and instructional design documentation that could support future course extensions and related training initiatives.
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