Toptal enhances vacation rental company’s payment systems.
A US-based hospitality company faced financial losses and customer dissatisfaction before partnering with Toptal to enhance their payment systems.
Client
A U.S.-based hospitality brand offering curated cabin stays to help people disconnect and enjoy nature.
Employees
Revenue
Industry
HospitalityDelivered Services
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The company faced financial losses and customer dissatisfaction due to payment provider issues, a malfunctioning loyalty program, and operational inefficiencies.
Solution
Payment Transition
Toptal seamlessly transitioned the company to a new payment provider, ensuring financial stability without downtime.
Real-time Availability
Toptal developed a waiting list feature for real-time availability updates, significantly boosting bookings.
Outcome
Financial Stability
The payment provider transition ensured continuous operation, eliminating financial losses.
Increased Bookings
New features improved customer satisfaction and operational efficiency, generating additional revenue from increased bookings.
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