UX Audit Services

A World-class UX Audit Agency

UX Audit Services – Remove Friction and Boost Conversions

Create a clearer path through your users’ digital experiences with Toptal’s UX Audit Services. Our UX designers identify usability barriers and translate their findings into practical recommendations that help teams improve engagement and conversion opportunities.

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Clients Served

35,000+

Total Vetted Professionals

30,000+

Toptal Total Projects Delivered

85,000+

Years in Business

15+

TRUSTED BY LEADING BRANDS

Our Services

Toptal UX Audit Services

Evaluate your users’ digital experience through multiple lenses, from real user behavior to established usability principles. Toptal’s UX designers examine how people navigate and interact with your product so teams have evidence-backed recommendations they can use to guide design improvements.

Heuristic Evaluation

Review your interface against proven usability principles to identify design choices that may create unnecessary friction.

Usability Testing

Observe real users as they complete key tasks to reveal where the web experience creates hesitation or difficulty.

Accessibility Review

Evaluate your product against WCAG standards to identify accessibility barriers and prioritize opportunities for improvement.

Conversion Rate Optimization

Analyze drop-off points and test potential improvements to address friction in critical conversion journeys.

UX Research and Analytics

Combine behavioral data with user interviews to understand where users encounter difficulty and what may be contributing to it.

Information Architecture Review

Assess navigation and content structure to determine how easily users can locate and move between important information.

User Journey Analysis

Map end-to-end journeys to identify friction across key interactions and understand its effect on the broader experience.

Cross-device Experience Audit

Evaluate the experience across devices and screen sizes to identify usability issues that emerge as layouts and interactions adapt.

Design Consistency Review

Check visual and interaction patterns against your design system to discover inconsistencies that can make the experience harder to navigate.

Competitive UX Benchmarking

Compare your user experience against that of competitors to reveal gaps and potential areas for differentiation.

UX Writing and Content Review

Assess microcopy and in-app messaging to flag language that may create confusion or make actions less intuitive.

Prioritized UX Roadmap

Turn audit findings into a sequenced plan that helps teams focus resources on UX improvements with the greatest potential impact.

Looking for guidance about the perfect UX audit service for your needs?

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PARTNERSHIP THAT WORKS

How We Deliver UX Audit Services

Our UX audit experts, with experience at leading companies, develop and deploy tailored solutions to meet your business needs and unique industry demands for sustainable results and long-term success.

Discover

A leader from our team works with you to understand your business challenges, pain points, and strategic goals to uncover new opportunities and identify the options to reach your objectives.

Define

Toptal leaders collaborate with your team to define your specific goals and service needs, evaluating multiple approaches and aligning requirements with your strategic objectives to define the best solution.

Develop

Once your service is defined and you have your talent or team on board, they will create your unique project timeline, process, and initial proposals, whether your goal is to diagnose why users drop off, improve accessibility and usability, or build a prioritized plan to strengthen your users’ digital experience.

Deploy

Toptal will get to work, tracking quality assurance, handling project management, and maintaining the delivery schedule.

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Robert Orshaw

CEO, Technology Services

As Toptal’s CEO of Technology Services, Robert leads strategy and operations across our technical services portfolio, spanning AI, automation, and operations. He previously served as Deloitte’s Managing Director & Chief Commercial Officer, transforming its Cloud Operate and Engineering business into a multibillion-dollar operation. He held senior roles at IBM, Velocity, co-founded Corio, and was CIO for two Fortune 500 companies.As Toptal’s CEO of Technology Services, Robert leads strategy and operations across our technical services portfolio, spanning AI, automation, and operations. He previously served as Deloitte’s Managing Director & Chief Commercial Officer, transforming its Cloud Operate and Engineering business into a multibillion-dollar operation. He held senior roles at IBM, Velocity, co-founded Corio, and was CIO for two Fortune 500 companies.

Previously At

CUSTOMIZED SOLUTIONS

UX Audit Solutions That Deliver Value

Toptal delivers leading UX audit services through its diverse talent network and flexible delivery models. We implement the right skills at each project phase, blending expertise from various roles for seamless execution.

End-to-End Delivery by Toptal
On-demand Talent and Teams

End-to-End Delivery by Toptal

Comprehensive project delivery, tailored to your specific requirements.

CEO, Technology Services

Delivery Manager

Product Designer

UX Designer

Interaction Designer

UX Researcher

Data Analyst

Growth Product Manager

Robert Orshaw

CEO, Technology Services

Previously at

Technology Experience

35+ Years

Rachael Karaffa

Delivery Manager

Rachael serves as a Delivery Manager at Toptal with a focus on leading diverse global teams in developing innovative solutions for our clients. She works across multiple disciplines, including technology, marketing, and management consulting. Rachael specializes in managing people and client relationships, process optimization, and driving teams toward optimal business outcomes.

Previously Managed Client

Experience

9+ Years

Ning Xu

Verified Expert in Design

8+ Years

of Experience

Product Designer

Ning is a former startup founder and award-winning designer who brings a deep understanding of user needs to her role as a senior product designer. With a passion for solving complex problems and empowering users through thoughtful design, she has earned recognition for her creativity and problem-solving abilities, including prestigious awards from IxDA and Fast Company’s World Changing Ideas. Ning is an overachieving professional who can bring your design visions to life.

Previously at

Dhilan Kumar Patel

Verified Expert in Design

15+ Years

of Experience

UX Designer

Dhilan Patel is a seasoned UX leader with 15+ years of experience transforming complexity into clarity for global enterprises. He has led design at Microsoft, Salesforce, and Adobe, specializing in enterprise commerce, cloud ecosystems, and AI-powered design systems. His work delivers scalable solutions that balance business goals with user impact, helping brands modernize platforms, unlock innovation, and craft future-ready experiences.

Previously at

Daniela Coiset

Verified Expert in Design

16+ Years

of Experience

Interaction Designer

With 16+ years in UI, UX, and product design, Daniela has had the privilege of working in renowned companies like Meta, eBay, Autodesk, Disney, and Salesforce, as well as contributing to 0-to-1 projects for agile startups. Her experience spans a variety of products, from native apps and responsive websites to complex SaaS platforms. Daniela's approach integrates product vision, strategy, and execution, ensuring high-quality delivery in collaboration with engineering teams.

Previously at

Johnnie Wagman

Verified Expert in Design

7+ Years

of Experience

UX Researcher

Johnnie is a senior researcher, strategist, and service designer. Her engineering and business education make her an excellent fit for physical and digital design projects spanning industries. Johnnie specializes in early-stage design and innovation, and her skills also include workshop facilitation.

Previously at

Stephane Ruault

Verified Expert in Engineering

25+ Years

of Experience

Data Analyst

Stephane possesses an impressive 25+ years of international experience in data analytics and business process optimization. Throughout his career, he has excelled in various areas, including database design, business intelligence (BI), machine learning algorithms, big data, and predictive analytics. Stephane's expertise lies in developing solutions that automate processes, allowing clients to allocate their efforts toward value-added activities.

Previously at

David Bailey

Verified Expert in Marketing

25+ Years

of Experience

Growth Product Manager

David has rich experience in diverse marketing and product roles. He led cross-functional teams in global organizations, including Apple and Samsung, and managed distributed teams in smaller startups and scale-ups. David is passionate about developing and executing strategies to deliver exceptional customer experiences.

Previously at

On-demand Talent and Teams

30,000+ vetted professionals, ready to deploy individually or in teams.

UX Designer

Product Designer

Data Analyst

UX Designer

UX Researcher

Data Analyst

UX Designer

Design Lead

UX Designer

Verified Expert in Design

19+ Years

of Experience

UX Designer

Bella, a UX designer from New York, now thrives in Berlin's creative sector. She's dedicated to user-centered design, crafting meaningful and intuitive experiences. With experience in branding and logo design, Bella understands diverse user needs. Her approach blends user motivation insight with iterative design for seamless products. Adaptable to trends, she collaborates well with teams, focusing on impactful, empathetic user experiences.

Previously at

Verified Expert in Design

18+ Years

of Experience

Product Designer

Guilherme is a seasoned UI/UX product designer with over 18 years of experience. He has a proven track record in designing for millions of users at Booking.com and helping numerous SaaS startups achieve success through his user-centered and data-informed design solutions. With extensive experience in web and mobile app design, including UX thinking, research, prototyping, and design systems, Guilherme has worked with a range of companies with clients like GSK, Unilever, Danone, Nestlé, and BRF.

Previously at

Verified Expert in Engineering

20+ Years

of Experience

Data Analyst

Mohammad has 20+ years of experience in building and maintaining large-scale distributed systems, data platforms, and machine learning for a variety of industries. With his master’s degree in computer science from USC, Mohammad has a technical understanding that is deeply rooted. He has excellent communication skills and business understanding. Because of his great interpersonal skills, it is a pleasure to work with him.

Previously at

Verified Expert in Design

22+ Years

of Experience

UX Designer

Brian is a US expatriate working as a human experience designer focused on healthcare, sustainability, fintech, and IoT. For 22+ years, Brian has been helping startups and businesses like Philips, ING, Land Life Company, and WaitWhat turn innovation strategies into award-winning products and services. His specialties include prototyping, behavioral design, and UX strategy. Brian has given talks and workshops in 12 countries. His first book, “The Creative Empathy Field Guide,” is available in e-book and paperback.

Previously at

Verified Expert in Design

11+ Years

of Experience

UX Researcher

Georgina is a user researcher with more than 11 years of experience leading projects across Latin America and the US to help companies scale their business by understanding their customers’ rational and emotional minds. She has worked with big companies like Despegar and startups like CookUnity. Georgina has a bachelor’s degree in international affairs and a strong background in B2B and B2C projects for the fashion, travel, hospitality, food, and health and well-being industries.

Previously at

Verified Expert in Engineering

13+ Years

of Experience

Data Analyst

Ernesto is a business intelligence professional with more than 13 years in the field. With his expertise in data warehousing, Amazon Redshift, MS SQL Server, ETL (SSIS), Tableau Desktop, and Tableau Server, he helps companies integrate and organize data from multiple sources to be used for reporting and analysis. Ernesto’s attention to detail, strategic thinking, and expertise make him a highly qualified individual for various projects.

Previously at

Verified Expert in Design

15+ Years

of Experience

UX Designer

Kaylee is a lead UX designer who always pays attention to design solutions that balance creativity, technology, and aesthetics. Her experience involves dedicated design research and user-centered design, complemented with solid user experience, visual design, and design testing. Such vast experience enables her to tackle any stage of the design process, from the business requirements to implementation.

Previously at

Verified Expert in Design

14+ Years

of Experience

Design Lead

Giorgio is a design consultant with 14 years of experience. He drives growth and efficiency on digital products by enhancing the customer experience through design. He leads design and cross-department challenges and executes UX and UI himself as a solo designer. He is happy to lead and happy to follow. An ex-Deloitte, ex-Condé Nast, and design lead at US/EU-based startups, Giorgio brings together the vision of consulting with the iterative approach and practicality of working inside products.

Previously at

Verified Expert in Design

8+ Years

of Experience

UX Designer

Ritika is a UX designer at Amazon and a senior product designer at Toptal with more than eight years of experience in the design field. She has worked in diverse teams of designers, developers, and managers for Big Tech and startups. With a master’s in UX design, she’s an expert in creating user-centric products. A detail-oriented UX professional, Ritika enjoys solving complex problems while meeting user and business needs through her interdisciplinary design, research, and management skills.

Previously at

Looking for guidance about the perfect UX audit service for your needs?

Get a Free Consultation Now

Looking for guidance about the perfect UX audit service for your needs?

UNRIVALED EXPERTISE

Our Talent Has Worked With Top Companies

Having previously worked with these leading global companies, our talent brings valuable insights and expertise to deliver world-class outcomes.

Why organizations choose us

Toptal in Action

Discover the cutting-edge benefits our clients enjoy with the global Toptal network.

Toptal transforms fragmented UX into a unified analytics experience for a Fortune 500 pharmaceutical company.

Challenge: The pharmaceutical company’s internal analytics tool relied on outdated, fragmented interfaces that made information difficult to navigate and limited its usefulness for decision-making. The company needed a more cohesive experience that would make critical analytics easier to access and use.

Solution: Toptal conducted stakeholder interviews and redesigned outdated screens into a unified, user-friendly interface. The team also introduced functionality that improved financial forecast visibility, expanded administrative capabilities, and made exporting data easier for users.

Outcome: The redesigned UX gave teams a more intuitive way to access and work with analytics while simplifying key management workflows. A more consistent interface and improved functionality made the tool easier to use and better equipped leaders to make informed decisions.

Toptal Ranked #1 Most Reliable Professional Services Company in America

Newsweek and Statista’s rankings were based on an independent survey of more than 2,400 decision-makers at Fortune 500s.

IBM — Newsweek's Most Reliable Companies in America 2026 ranking. Toptal is ranked #11, the highest-ranked professional services firm.

See the Most Reliable Companies in America

Methodology for the Rankings

How likely the respondent is to recommend the selected company to others.

Measures the convenience of interaction with the company and efficiency of processes.

Measures the company’s cost-effectiveness and quality relative to price.

Measures whether the company consistently meets or exceeds expectations in quality and timeliness of deliverables.

Measures the company’s ability to consistently fulfill commitments and maintain customer trust.

See the Most Reliable Companies in America

OUR THOUGHT LEADERSHIP

Explore Insights From the UX Audit Field

Read the latest articles and resources on UX, covering usability testing, accessibility, conversion optimization, and user research, to help your team design better product experiences.

Enhance User Flow: A Guide to UX Analysis

Conducting UX analysis as part of an iterative process provides valuable, actionable insights into enhancing and optimizing a product’s user experience.

Arvand Alviri

Verified Expert in Design

Arvand is a UX/UI designer who has worked on a variety of web and mobile apps for high-profile startups and companies, including Microsoft, Warner Music, Deloitte, and Caterpillar. His designs have reached millions of end users, including customers of PayPal, Hilton Hotels, and the County of Los Angeles.

Expertise

UX Design Usability Testing

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