Building an AI-ready Culture: Lessons from Ricoh’s Digital Transformation
Discover how Ricoh’s Vice President of Portfolio Software Solution Development, Ashok Shenoy, is leading AI-driven transformation by focusing on people, process, and data. In this episode of the Executive Guidance podcast, Shenoy shares how Ricoh built an AI-ready culture, overcame adoption challenges, and scaled AI to improve business operations.
Discover how Ricoh’s Vice President of Portfolio Software Solution Development, Ashok Shenoy, is leading AI-driven transformation by focusing on people, process, and data. In this episode of the Executive Guidance podcast, Shenoy shares how Ricoh built an AI-ready culture, overcame adoption challenges, and scaled AI to improve business operations.
Speakers
This episode’s host, TJ Urglavitch, has over a decade of leadership experience in the hosting and cloud services industry. He helps organizations navigate the complexities of cloud computing adoption and transformation, ensuring scalable and efficient technology solutions.
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Ashok Shenoy is Vice President of Portfolio Software Solution Development at Ricoh, a global leader in digital services and workplace technology. With over 25 years of experience in IT, he specializes in cloud computing, intelligent automation, and AI-driven business process transformation.
AI adoption isn’t just about technology—it’s about how people and processes adapt to it. At Ricoh, Ashok Shenoy is leading the charge in transforming business operations with AI while ensuring employees remain at the center of innovation.
In this episode of the Executive Guidance podcast, hosted by Toptal’s Cloud Services Practice Lead, TJ Urglavitch, Ashok shares how Ricoh has tackled AI adoption through transparency, education, and incremental implementation. From building strong data governance to integrating human oversight into AI workflows, Ricoh’s approach offers a blueprint for organizations looking to scale AI successfully.
Topics explored include:
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How Ricoh overcame AI adoption challenges through education and transparency
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How human oversight of AI improves business processes
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Why data governance is critical to AI success
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How to identify and scale AI use cases without a big-bang approach
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The future of AI-driven workforce transformation
About the host
TJ has more than a decade of leadership experience in the hosting and cloud services industry and guides clients through the complexities of cloud computing adoption and transformation. He holds a degree in accounting from Delaware County Community College and accreditations for both Scrum and the Information Technology Infrastructure Library (ITIL).
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